---
title: 'Commercial Account Manager at Veezu'
canonical: 'https://feeny.ai/job/commercial-account-manager-veezu-cardiff-hq-mkkw34c049e6'
type: 'job'
last_seen: '2026-11-05'
---

# Commercial Account Manager at Veezu

- **Company:** Veezu
- **Location:** Cardiff Hq
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/veezu/36f90c89-ea77-406f-a62c-1640ee753e9c

## Job description

Your role at Veezu: As a Commercial Account Manager, you will be responsible for managing several account-based customers across the country. This incudes taking ownership and delivery of ongoing account plans, account profitability, contract management and the escalation of service standards. You will play a key role in the onboarding and retention of new and current businesses account customers through your dedicated book of business, assisting with complex queries and complaints.

Please note: the application deadline for this role is Friday, 6 Nov at 17:00 BST.

Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do: Account Management Build and maintain strong relationships with key stakeholders within your Commercial customer portfolio through regular client engagement.

- Implement quarterly/6 monthly reviews with applicable commercial account customers.
- Ensuring all commercial customers have either a formal signed contract or are operating to a standard Veezu set of Terms & Conditions. All contract details to be stored electronically on the company electronic filing system.
- Ensuring any of your Home to School accounts align with our HTS Strategy.
- Ensure HTS Pricing Assistant has the relevant information to submit tenders for individual School run.
- Ensure service standards from other departments align with our HTS Strategy.
- Ensure all Veezu Departments are adhering to Local Authority requirements and processes.
- Support with any other tasks relevant to the servicing of school contracts.
- Proactivity reviewing outstanding payments and ensuring that all efforts are made to retrieve any outstanding amounts in a timely manner for your commercial customer portfolio.

Account Growth & Retention

- Responsible for account retention and the development of new revenue streams within existing customers – utilising data and comparing with other account customer information to make effective and informed decisions.
- Responsible for facilitating the onboarding of new business, account set up, tariffs and ongoing monitoring of the performance and growth of the account, in line with the on-boarding strategy.

Customer Service

- Assisting account customers with queries and resolving complaints via email, tickets, and over the phone in a timely manner, following procedures, and always striving to provide an excellent level of customer service.
- Continuously follow the customer experience processes and look to improve the customer experience by suggesting changes to service delivery and supporting the Head of Commercial Account Management to implement any agreed changes.
- Act as a point of escalation for serious or complicated complaints, to include safeguarding concerns, flagging and escalating this as necessary.
- Review any feedback from corporate account holders to ensure that any concerns are resolved efficiently and politely, and in accordance with any regulatory obligations (e.g., licensing, GDPR etc.).

Service Delivery

- Monitor Veezu’s performance against customer-specific SLA’s and KPIs, ensuring consistent service excellence.
- Liaise with Regional JBC Managers and Regional Operation Manager to ensure excellent customer service delivery is always achieved.
- Identify corporate account customers, who’s bookings are made manually with a keen focus to move to an automated offering wherever possible.
- Embrace the introduction of any new technologies or corporate account interaction and work to ensure its successful implementation within the Region.
- Liaise with Regional Management in the Journey Booking Centre and Veezu Drive to provide useful feedback on the account service level fulfilments with the aim of improving customer service delivery.
- Work closely with other Commercial Account Managers to share best practices.

Integration

- Liaise as a first point of contact for all new business, working closely with regional BDM’s and Head of Commercial Sales.
- Account Set up and Integration
- Liaise as a first point of contact for all new business through acquisitions to align with our M&A Strategy.
- Support on wider integration aspects within Veezu (new software, technology, etc)

General

- Support members of the wider Group Commercial team as and when required.
- Supporting other account managers if they are away on away from work (e.g. AL / Sickness).
- Prepared to travel to other Veezu hubs and visit clients in your book of business, to fulfil the account management role and as required by the business for training.

Compliance

- Understand the Veezu Safety First approach and behave accordingly.
- Understand the Veezu Data Principles and behave accordingly.
- Understand the Passenger Terms & Conditions.
- Understand the Corporate Account Customer Terms & Conditions.
- Undertake all mandatory training.
- Maintain information security to a recognised required standard in line with business needs.
- You are committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
- Ensure legal and contractual compliance.

What you’ll need:

- Strong and polite communication skills both on the phone, in person and by email.
- Ability to multitask and prioritise projects.
- Must be team focused.
- Guide commercial operations in your region, supporting the execution of the Group commercial strategy.

Where you’ll be:

- The role is flexible on location, but we expect that you would work from one of our hubs (Cardiff, Manchester, Shrewsbury, Sheffield, Leeds, Liverpool, or Cambridge) 3 days per week

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

## About Veezu

## Company Overview
- **One-liner**: Veezu is the UK’s fastest-growing taxi and private hire technology business, operating a tech-driven, hyper-local on-demand mobility platform across hundreds of UK towns and cities.
- **Entity Type**: Private (Backed by MML Capital Partners and TDC)
- **Headquarters**: Cardiff, United Kingdom (also has an office in Newport, England)
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain and Storage; specifically, the private hire taxi and mobility-as-a-service (MaaS) industry.
- **Target customers**: B2C (passengers in local communities), B2B (business travel accounts), and B2C (self-employed driver-partners).
- **Mission or purpose statement**: "Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities and help keep towns and cities moving safely and efficiently." [veezu.co.uk](https://www.veezu.co.uk/about)

## Products & Services
- **Ride-Hailing App (Passenger)**: A user-friendly mobile app (iOS & Android) allowing passengers to book local rides, hail a cab, pre-book, or order airport transfers. Features include real-time driver tracking, priority pickups, and multi-payment options (cash, card, Apple Pay, Google Pay).  **Type**: Mobile App / Service
- **Veezu for Business**: A business travel management platform offering safe and reliable rides for employees and customers. Provides an easy way to manage corporate transportation needs. **Type**: B2B Service
- **Driver-Partner Platform**: A flexible earnings platform for self-employed taxi and private hire drivers. Offers low commission rates, daily payments, and 100% tips retention. **Type**: B2B Platform

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Annual Revenue of $202.3M (est.),
- **Total Funding**: Backed by MML Capital Partners and TDC. Specific rounds not publicly detailed on Crunchbase/CB Insights.
- **Notable Investors/Partners**: MML Capital Partners, TDC. Key partners include local councils, driver-partners, and community organizations.
- **Growth Signals**:
    - **Headcount**: 156 employees (+35.4% YoY, +92 people).
    - **Scale**: 25 million+ rides annually; 1 million+ app users; 16,000+ active driver-partners.
    - **Operations**: Licensed by 63 local authorities across the UK.
    - **Recent Acquisition**: Acquired Go Cars, the largest private hire operator in Bedfordshire (Luton), expanding into a strategic commuter and airport hub. [cbinsights.com](https://www.cbinsights.com/company/veezu)
    - **Sustainability**: Invested over £3.25 million in low emission cars in the last three years.

## Competitive Advantages
- **Hyper-Local Focus**: Unlike global aggregators, Veezu’s model is deeply embedded in specific UK towns and cities, understanding and serving local community transportation needs.
- **Integrated Local Operator Model**: Veezu grows by acquiring established regional taxi firms (e.g., Go Cars) and integrating them into a unified tech platform, creating a strong network effect and local brand trust.
- **Driver Partnership Model**: The platform’s low commission rates, daily payments, and cash/card flexibility attract and retain a large, loyal driver base.
- **Sustainability Commitment**: A concrete investment in low-emission vehicles provides an edge as local cities push for greener transport solutions.

## Strategic Focus
- **National Expansion**: Actively building a "truly national network" through organic growth and strategic acquisitions of regional operators in key commuter and airport-servicing towns. [cbinsights.com](https://www.cbinsights.com/company/veezu)
- **Technology Modernization**: Continually enhancing the passenger app (real-time tracking, multiple payment options) and driver platform to improve efficiency and user experience.
- **Sustainability**: Continuing to reduce fleet emissions and supporting local community projects.

## Why Work Here
- **Culture**: Described as a business that values "fairness," "doing the right thing," and has a "human touch." The company emphasizes community support and sustainable growth. [veezu.co.uk](https://www.veezu.co.uk/about)
- **Growth Trajectory**: With 35%+ YoY headcount growth, aggressive M&A, and a large, under-penetrated UK market, Veezu offers significant career development opportunities.
- **Hybrid/Remote**: The role likely reflects a hybrid setup based in their Cardiff headquarters, given the recent hiring for roles like Human Resources Advisor and Pricing Executive.
- **Impact**: Employees have the chance to shape the technology for a fast-growing national network, directly impacting millions of local rides each year.
- **Recent Openings (as of search date)**: Roles include Human Resources Advisor, Accounts Administrator, and Pricing Executives, indicating growth in core support functions. [linkedin.com](https://uk.linkedin.com/company/veezu)

## Sources
1. [Veezu - About Page](https://www.veezu.co.uk/about)
2. [Veezu - Careers Page](https://www.veezu.co.uk/about/careers)
3. [Veezu - LinkedIn Company Page](https://uk.linkedin.com/company/veezu)
4. [Veezu - CB Insights Profile](https://www.cbinsights.com/company/veezu)
5. [Veezu - Homepage](https://www.veezu.co.uk/home)

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