---
title: 'Commercial Customer Success Manager at LVT'
canonical: 'https://feeny.ai/job/commercial-customer-success-manager-lvt-american-fork-utah-wjh89xfyw21e'
type: 'job'
last_seen: '2026-09-13'
---

# Commercial Customer Success Manager at LVT

- **Company:** LVT
- **Location:** American Fork Utah, United States
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/liveviewtechnologiesinc/jobs/5412483008

## Job description

## ABOUT LVT

[LVT](https://www.lvt.com/resources/why-work-at-lvt) is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first [mobile, solar-powered units](https://www.lvt.com/story), our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to [join a cutting-edge team](https://www.lvt.com/careers) that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

- A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
- Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
- Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

## ABOUT THIS ROLE

As a Commercial Customer Success Manager at LVT, you will act as the strategic partner and primary executive interface for our high-impact commercial accounts. Managing a book of business of roughly 60 accounts, you will drive product adoption, maximize client ROI, and champion the voice of the customer internally to shape our technology roadmap. This role requires a blend of technical acumen, executive presence, and a proactive approach to retention and growth.

This role is fully in-office based out of our Headquarters in American Fork, Utah, and requires up to 30% travel to conduct quarterly Executive Business Reviews at key client sites.

## ROLE RESPONSIBILITIES

- Strategic Relationship Management: Develop and maintain deep, trusted partnerships with C-suite and key stakeholders across a portfolio of 30+ enterprise organizations, ensuring overall satisfaction and long-term retention.

- Time-to-Value Acceleration: Partner with internal deployment and technical teams to facilitate seamless, efficient onboarding, ensuring enterprise clients quickly adopt and maximize LVT’s hardware and software solutions.

- Product Advocacy & Education: Act as a product expert to lead comprehensive training sessions, continuously educating clients on new features, Agentic AI updates, and industry best practices.

- Proactive Account Health Monitoring: Systematically monitor account health and usage data to identify risks early, collaborating with Technical Support to resolve escalations swiftly before they impact the client experience.

- Commercial Renewal & Growth Management: Drive the end-to-end renewal cycle and partner with the Sales team to identify, position, and secure strategic upsell and cross-sell opportunities.

- Cross-Functional Collaboration: Act as the primary internal bridge between your enterprise clients and LVT's Product, Engineering, and Operations teams, translating customer pain points into actionable insights for our product roadmap.

- Executive Presentation: Structure, prepare, and deliver high-impact, data-driven quarterly Executive Business Reviews (EBRs) that demonstrate measurable business value and operational ROI.

## OUR IDEAL CANDIDATE

- Enterprise Tech Experience: 3+ years of proven success in a customer success or account management role.

- Industry Domain Knowledge: Strong familiarity with video surveillance, advanced analytics, IoT, or related intelligent site technologies.

- Executive Presence: Exceptional communication, negotiation, and interpersonal skills, with a proven ability to command a room and present effectively to C-level executives.

- Data-Driven & Analytical: Ability to analyze complex usage metrics and operational data to derive actionable insights and build compelling value narratives for clients.

- Proactive Problem Solver: A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk, and navigating complex corporate hierarchies.

- Cross-Functional Leadership: Strong internal coordination skills, with the ability to rally cross-functional teams to solve customer challenges and execute corporate objectives.

- Education & Travel Readiness: Bachelor’s degree in Business, Marketing, or a related field, and the ability to travel up to 30% for strategic on-site client reviews.

## BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

## About LVT

## Company Overview
- **One-liner**: LVT (LiveView Technologies) provides rapidly deployable, AI-powered mobile security solutions that combine physical hardware with intelligent cloud software to deter crime and make communities safer.
- **Entity Type**: Private (bootstrapped, now high-growth)
- **Headquarters**: Spanish Fork, Utah, United States
- **Founded**: 2005
- **Founders**: Ryan Porter

## Core Business
- **Primary industries**: Physical security, remote surveillance, law enforcement, retail loss prevention, critical infrastructure protection, public safety
- **Target customers**: B2B and B2G – enterprises (Fortune 50), commercial properties, retail chains, industrial sites, government agencies, law enforcement, and public sector organizations
- **Mission**: Make the world a safer place by equipping businesses, cities, and communities with intelligent security technology that actively deters threats

## Products & Services
- **LVT 2.0 (Mobile Security Units)**: Solar-powered, cellular-enabled, rapidly deployable surveillance towers with 360° coverage, object/behavior/context recognition (AI), and real-time deterrence (voice warnings, lights, alerts). Hardware-as-a-Service model with cloud management.
- **Cloud Platform & Software**: Centralized monitoring, remote access, AI analytics, reporting, and integration with existing security systems. Data is transmitted over secure cellular networks (never public Wi-Fi).
- **Agentic AI**: Autonomous agents that detect, analyze, and respond to threats (e.g., weapons, violence, loitering, theft) without human intervention, enabling faster incident prevention.

## Market Standing
- **Valuation / Funding**: Not publicly disclosed (company bootstrapped, no known institutional funding rounds). Employees receive stock options.
- **Key Metric**: **Clients**: 46% of the Fortune 50 are LVT customers.
- **Notable Investors / Partners**: No external funding rounds announced; company is founder-led and privately held. Partnered with industry leaders in security, retail, critical infrastructure, and law enforcement.
- **Growth Signals**:
  - Named to the Inc. 5000 list for three consecutive years.
  - Winner of the **Utah Business Fast 50** and **CEO of the Year**.
  - Reported reductions of 70%+ in overall crime, 80% in parking lot incidents, and 62% in violent crime for retail clients; $400K+ annual savings and 75% reduction in guard spend for industrial clients.
  - Rapidly expanding beyond construction into retail, public sector, and industrial verticals.

## Competitive Advantages
- **Rapid deployment & mobility**: Units deploy instantly (no wiring, no IT dependency) and are fully self-contained (solar + cellular).
- **Highest uptime in the industry**: Reliable 24/7 coverage with secure cloud connectivity.
- **Integrated hardware + software + AI**: End-to-end solution that actively deters, not just records. Agentic AI automates response, reducing need for human guards.
- **Proven ROI**: Customers see measurable crime reduction and cost savings (guard reduction, shrink reduction).
- **20+ years of domain expertise**: Founded in 2005, deeply experienced in remote monitoring and security challenges.

## Strategic Focus
- Scaling **agentic AI** capabilities to make security systems more autonomous and proactive.
- Expanding into new verticals (public sector, industrial, global markets) while deepening existing retail and commercial relationships.
- Continuing to innovate on hardware durability, battery life, and connectivity for remote or harsh environments.

## Why Work Here
- **Culture**: Values-driven (“Own It”, “Be the Crew”, “Do Right”, “Chew the Strap”, “Pursue Excellence”). Emphasis on ownership, integrity, teamwork, and resilience.
- **Growth**: Fast-paced environment with a builder mentality. Career progression is actively promoted.
- **Compensation**: Competitive salaries, stock options for all full-time employees, quarterly incentive bonuses tied to company goals.
- **Benefits**: 401(k) matching, PTO (9 paid holidays), snacks/drinks, comprehensive health benefits.
- **Work environment**: HQ in Spanish Fork, Utah. Hybrid/remote policy not explicitly stated, but roles span engineering, manufacturing, sales, and marketing. Manufacturing facility on-site. Modern tech stack (cloud, AI, IoT) with opportunity to influence product roadmap.
- **Impact**: Directly contribute to solutions that prevent crime and make communities safer – a mission-driven workplace.

## Sources
1. [lvt.com/careers](https://www.lvt.com/careers)
2. [lvt.com](https://www.lvt.com/)
3. [lvt.com/about](https://www.lvt.com/about)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/liveviewtechnologiesinc)

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