---
title: 'Community Engagement Specialist at ALSO'
canonical: 'https://feeny.ai/job/community-engagement-specialist-also-seattle-z0rq0ntdpd4y'
type: 'job'
last_seen: '2026-10-15'
---

# Community Engagement Specialist at ALSO

- **Company:** ALSO
- **Location:** Seattle, WA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/ridealso/e31642c1-14ad-4438-ac33-8fcc82c0d502

## Job description

About ALSO. We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

The Community Engagement Specialist is the frontline voice of ALSO across our digital communities. You will engage directly with riders and prospective customers across social platforms, providing helpful support, answering questions, resolving issues, and ensuring every interaction reflects the ALSO experience. This role combines public-facing community management with customer support operations. You will respond to customer questions and concerns directly within social channels whenever possible, while also managing support cases through our customer support systems. You will monitor conversations across the internet to identify emerging issues, customer sentiment, and product feedback, escalating important insights to Customer Success, Product, Engineering, and Marketing teams. The ideal candidate is empathetic, technically curious, highly organized, and comfortable moving between a public Reddit conversation, an Instagram DM, and a detailed customer support case.

## What You Will Do

Customer Success Operations

- Manage customer support interactions across ALSO’s primary support channels, including email, voice, chat, and social media, ensuring customers receive timely, accurate, and thoughtful responses.
- Own customer inquiries from initial contact through resolution, helping riders with order updates, delivery questions, product information, account needs, and general ownership support.
- Troubleshoot customer issues by leveraging internal resources, product documentation, and cross-functional partners to identify solutions and deliver a seamless customer experience.
- Maintain accurate customer records, case notes, and follow-up workflows using tools such as Gorgias, Shopify, Jira, and Slack.
- Identify recurring customer questions, pain points, and operational challenges, and share insights with internal teams to improve processes, documentation, and the overall rider experience.

Community Support & Social Engagement

- Own the customer experience across ALSO’s social channels, including Instagram, TikTok, YouTube, Reddit, and more. Serve as a trusted point of contact for riders and prospective customers by providing timely, helpful, and authentic support wherever conversations happen.
- Build and maintain a welcoming, engaged community by fostering conversations, celebrating rider experiences, and ensuring interactions reflect ALSO’s brand values and customer-first approach.
- Monitor social conversations, customer sentiment, and community trends to identify customer needs, emerging concerns, and opportunities to improve the rider experience.
- Escalate high-priority customer issues, product concerns, and potential reputational risks to the appropriate internal teams, ensuring timely awareness and resolution.

## What You Will Bring

- Experience: 1–3 years of experience in customer success, customer support, community management, social media, or digital support. Experience with e-mobility, automotive, consumer technology, hardware products, or premium direct-to-consumer brands is a plus.
- Social Fluency: Strong understanding of online communities and social platforms, including Instagram, TikTok, YouTube, X, Bluesky, Reddit, and emerging channels. Comfortable engaging with customers, managing conversations, and understanding the dynamics of digital communities.
- Communication Mastery: Exceptional written communication skills with the ability to explain complex policies, product information, and troubleshooting steps in a clear, concise, and customer-friendly way.
- Technical Aptitude: Comfortable learning and navigating customer support, social media, and commerce tools such as Gorgias, Shopify, Jira, Confluence, Sprout Social, BrandWatch, and Slack.
- Operational Agility: Extreme comfort wearing multiple hats. You can seamlessly switch gears from writing a witty public reply on Instagram to resolving a complex customer order invoice via email.
- Schedule Flexibility: Ability to work from our Seattle office, with occasional flexibility required to support seasonal volume shifts or high-demand weekend community windows.

The salary for this position ranges from $25 - $27 per hour depending on experience and qualifications. This would be a hybrid work model based out of Seattle, WA (Fremont District).

## Perks and Benefits

- Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by ALSO with FSA & HSA options.
- One Medical membership and dedicated insurance advocates.
- Rich fertility and family building benefits with Progyny.
- Flexible time off.
- 401(k) match.

Why ALSO. We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.

## About ALSO

## Company Overview
- **One-liner**: ALSO is an electric mobility company designing and building small, vertically integrated electric vehicles for moving people and goods, originally incubated within Rivian.
- **Entity Type**: Private (Series C, Unicorn)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2025
- **Founders**: Not publicly disclosed; the company was formed as a stealth team within Rivian before spinning out as an independent entity.

## Core Business
- **Primary industry**: Alternative Fuel Vehicle Manufacturing / Electric Mobility
- **Target customers**: B2C (urban consumers) and B2B (logistics, delivery, and transportation partners)
- **Mission**: To build the world’s best small vehicles for moving people and goods, driven and autonomous, with a focus on sustainability and rethinking transportation from first principles.

## Products & Services
Based on publicly available information, ALSO has not yet announced specific product names beyond the “TM” and “TM-” references on its website. The company is developing a vertically integrated technology platform that spans motors, batteries, electronics, and software. Its product lineup includes small EVs for both consumer and commercial use, with a flagship vehicle set to launch in early 2026.

- **[Flagship Small EV (unnamed)]**: A vertically integrated, small electric vehicle for urban and commercial use. It combines in-house powertrain, battery, electronics, and autonomy software. Launch expected in early 2026, initially in the U.S. and Europe. [ridealso.com](https://ridealso.com/pages/news)
- **Commercial Platform**: ALSO works with logistics, delivery, and transportation partners to deliver custom solutions at scale. [ridealso.com](https://ridealso.com/pages/company)

## Market Standing
- **Valuation**: $1–2.5B (unicorn status) as of March 2026 (latest valuation per Dealroom). [dealroom.co](https://dealroom.co/companies/ridealso-com/)
- **Total Funding**: $505M across four rounds.
  - Corporate Round (Feb 2025) – 1 investor
  - Series B (Mar 2025) – $105M led by Eclipse
  - Venture Round (Aug 2025) – $200M led by Greenoaks
  - Series C (Mar 2026) – $200M led by Greenoaks, with participation from other investors
- **Notable Investors/Partners**: Eclipse Ventures, Greenoaks. ALSO works with commercial partners in logistics and transportation sectors.
- **Growth Signals**: Headcount grew 290.9% year-over-year to 205 employees (LinkedIn, as of mid-2026). The company is actively hiring 48 open positions across engineering, product, and operations. It operates in five countries (U.S., Taiwan, U.K., South Africa, China). Strong talent inflow from Rivian (56 employees), Tesla, Apple, and Cruise. [linkedin.com](https://www.linkedin.com/company/ridealso)

## Competitive Advantages
- **Vertically Integrated Technology**: In-house development of motors, batteries, electronics, and software enables a tightly optimized, high-performance EV platform.
- **Rivian Pedigree**: Originally incubated within Rivian, benefiting from automotive rigor and advanced software/autonomy expertise.
- **Focus on Small EVs**: Addresses a rapidly growing market segment where 80% of car trips are under 15 miles, with urban population projected to reach 7 billion by 2050.
- **Strong Financial Backing**: $505M in funding from top-tier investors, providing ample runway for product launch and scaling.

## Strategic Focus
- **Product Launch**: Introduce the flagship small EV in early 2026, first in the U.S. and Europe, then globally.
- **Commercial Expansion**: Deepen partnerships with logistics, delivery, and transportation companies to scale custom vehicle solutions.
- **Technology Platform**: Continue to advance in-house autonomy, sensing, and connectivity features to differentiate the user experience.
- **Talent Growth**: Rapidly hiring across engineering, design, and operations to support product development and future scaling.

## Why Work Here
- **Mission-Driven Culture**: Employees are described as “builders, technologists, designers, and dreamers” focused on creating sustainable, delightful mobility.
- **High-Growth Environment**: Headcount has tripled year-over-year, offering early employees significant impact and career acceleration.
- **Top-Tier Team**: Colleagues come from Rivian, Tesla, Apple, Cruise, and other elite companies, fostering a culture of craft and excellence.
- **Technical Depth**: Opportunities to work on cutting-edge EV hardware, software, autonomy, and battery systems. Open roles include Senior Software Engineer (ML), Motor Controls Engineer, Battery Design Engineer, and Staff Reliability Engineer.
- **Office Locations**: Hubs in Palo Alto (vehicle engineering, software, design), Seattle (customer experience & commerce), and Taichung, Taiwan (supply chain & logistics). The work policy is not explicitly stated but likely hybrid or office-first given the hardware focus.
- **Perks**: Not publicly detailed, but as a well-funded unicorn, competitive compensation and equity packages are standard.

## Sources
1. [ridealso.com](https://ridealso.com/pages/company)
2. [ridealso.com](https://ridealso.com/pages/news)
3. [linkedin.com](https://www.linkedin.com/company/ridealso)
4. [dealroom.co](https://dealroom.co/companies/ridealso-com/)
5. [ridealso.com](https://ridealso.com/)

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