---
title: 'Community Health Worker, Manager -  San Bernardino/Orange County at Waymark'
canonical: 'https://feeny.ai/job/community-health-worker-manager-san-bernardino-orange-county-waymark-san-8w1ffj2n2qmw'
type: 'job'
last_seen: '2026-09-11'
---

# Community Health Worker, Manager -  San Bernardino/Orange County at Waymark

- **Company:** Waymark
- **Location:** San Bernardino County / Orange County
- **Work type:** hybrid
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/waymark/jobs/4712309005

## Job description

## About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

## Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

- Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
- Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
- Experiment to Improve: We use data to inform decisions and continuously assess our performance.
- Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

## About this role

As the San Bernardino/Orange County area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in the region. Reporting to the Market Operations Lead, you will supervise and manage a team of CHWs – including helping them implement their day-to-day priorities, providing coaching and support around patient care, and managing performance to team goals. As a leader in a growing organization, you will also develop and steward community partnerships and resource information to support patient care, and impact how we design, structure, and implement the CHW experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, resourcing, providing pathways to advancement, and advocating for CHWs across our organization and externally.

## Key Responsibilities

- Provide direct supervision of the day-to-day activities of CHWs in Orange and San Bernardino counties, including helping them establish and implement their schedules and priorities.
- Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care.
- Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation, including by managing one-on-one and group meetings with the CHW team and occasionally shadowing fieldwork.
- Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
- Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs.
- Navigate technology systems to supervise CHW documentation and ensure quality care
- Represent Waymark in the community and build and nurture community partnerships.
- Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve.
- Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
- Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage, including potentially speaking with patients over the phone or meeting patients in the community, home, or in healthcare facilities.
- This is a hybrid role involving work from a home office as well as travel required within the market (up to 60%)
- Current Driver’s license and access to an insured vehicle.

## Minimum Qualifications

- Experience supervising teams of community health workers or related local health workforces.
- Experience delivering health services as a CHW or related role and openness to supporting a small caseload
- A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations, and is comfortable describing our work externally and building community relationships.
- Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
- Experience and comfort using technology for virtual communication, scheduling, and documentation.
- Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges.
- Ability to travel to local neighborhoods across Orange and San Bernardino counties to help build and nurture community partnerships, establish new CHW teams, and support existing teams.
- A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.

## Preferred Qualifications

- Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations.
- Community Health Worker certification.
- Long time resident of the Southern CA area and knowledgeable of community resources.

Hiring Salary Range

$71,000 - $98,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth.

As a healthcare company, Waymark is committed to protecting our employees, partners, and the patients we serve. Employees are required to comply with Waymark's vaccination policy, which includes annual COVID-19 and influenza vaccinations, as well as Hepatitis B, MMR, Varicella, and Tdap/Td vaccinations (or documented immunity where applicable). New hires will be asked to attest to their vaccination status after accepting an offer of employment. Waymark will consider reasonable accommodations for individuals who cannot meet these requirements due to a disability, sincerely held religious belief, or as otherwise required by applicable law.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

## About Waymark

## Company Overview
- **One-liner**: Waymark is a public benefit corporation that builds technology-enabled, community-based healthcare clinics to improve outcomes and reduce costs for Medicaid populations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Rajaie Batniji, MD, PhD (Co-Founder and CEO) and Sanjay Basu, MD, PhD (Co-Founder and Head of Clinical)

## Core Business
- **Primary industry**: Healthcare IT / Medicaid managed care / Community health
- **Target customers**: B2B; primary customers are health plans (e.g., Aetna, UnitedHealthcare, Sentara Health Plans) and health systems looking to improve care for Medicaid populations
- **Mission/purpose statement**: "Everyone should have access to the healthcare they need." The company succeeds when the communities it serves are healthier.

## Products & Services
- **Waymark Care Platform (AI + Services)**: A proprietary AI platform that combines predictive models (identifying rising-risk patients with ~90% accuracy), clinical decision support, and a patient engagement layer. This is paired with in-person, multidisciplinary care teams (community health workers, pharmacists, therapists, care coordinators) who provide clinical services and social support (food, housing, transportation). It is a technology-enabled clinical service model, not a pure SaaS product.

## Market Standing
- **Total Funding**: $42M in a recent round (including investment from CVS Health). The company was founded in 2019 and is venture-backed.
- **Key Metric**: In a peer-reviewed study published in *NEJM Catalyst* (2024), Waymark demonstrated a **48% reduction in avoidable hospitalizations**, a **20% reduction in avoidable ER visits**, and a **3:1 ROI** (saving $2,347 per member per year) for health plans.
- **Notable Investors/Partners**: Partners include CVS Health (investor), Aetna, UnitedHealthcare, and Sentara Health Plans.
- **Growth Signals**: Operating in multiple states (Washington, Virginia, Ohio) with plans to expand. Actively hiring across multiple departments (10+ open roles as of mid-2025). Certified as a **2025 Great Place to Work**—99% of employees reported feeling welcome upon joining.

## Competitive Advantages
- **Proven Clinical Outcomes**: Demonstrated 48% reduction in avoidable hospitalizations and a 3:1 ROI in peer-reviewed research (*NEJM Catalyst*).
- **AI-Powered Patient Identification**: Proprietary machine learning model predicts avoidable ER/hospital utilization with 90% accuracy, enabling early intervention.
- **Community-Based Care Model**: Teams are local to the patients they serve, addressing both clinical needs and social determinants of health.
- **Public Benefit Corporation**: Legal structure ensures the company's mission (community health) is prioritized over pure profit maximization.

## Strategic Focus
- **Scale evidence-based model**: Expanding partnerships with health plans and health systems across the U.S. to bring its proven community care model to more Medicaid populations.
- **Deepen AI capabilities**: Continuing to improve the predictive accuracy and clinical decision support of its platform.
- **Strengthen care teams**: Hiring community health workers, pharmacists, therapists, and coordinators in existing and new markets.
- **Embed within health systems**: Formalizing partnerships (e.g., with Sentara Health Plans in Virginia) to integrate care delivery.

## Why Work Here
- **Mission-Driven**: An opportunity to do "meaningful, transformative work that positively impacts your community" by fixing the broken Medicaid care delivery system.
- **Culture & Values**: The company emphasizes "Bold Builders," "Humble Learners," "Experiment to Improve," and "Focused Urgency." It is described as a supportive, team-oriented environment.
- **Remote-First Structure**: Many roles are listed as "US - Remote," while patient-facing roles (Community Health Workers, Outreach Specialists) are local to specific regions (Cleveland, OH; Richmond, VA).
- **Support for Growth**: The company supports care delivery certification and licenses for its clinical staff.
- **Great Place to Work Certified**: 99% employee satisfaction rate on welcome and inclusion, per the 2025 Great Place to Work Trust Index Survey.
- **Transparency**: The company includes an explicit warning about fake job offers, noting all legitimate communications come from @waymarkcare.com.

## Sources
1. [waymarkcare.com - About](https://www.waymarkcare.com/about)
2. [waymarkcare.com - Careers](https://www.waymarkcare.com/careers)
3. [waymarkcare.com - Homepage](https://www.waymarkcare.com/)
4. [LinkedIn - Waymark](https://www.linkedin.com/company/waymark-care)
5. [Greenhouse - Waymark Jobs](http://job-boards.greenhouse.io/waymark)

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