---
title: 'Community Health Worker (Remote) - Care Advocate | Patient Navigation at Mira Mace'
canonical: 'https://feeny.ai/job/community-health-worker-remote-care-advocate-patient-navigation-mira-mace-remote-28172tyeqnjs'
type: 'job'
last_seen: '2026-09-08'
---

# Community Health Worker (Remote) - Care Advocate | Patient Navigation at Mira Mace

- **Company:** Mira Mace
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/miramace/3355f56b-0e41-4117-baea-b0f30811fcbf

## Job description

Location: Remote (U.S.-based) Commitment: 20 hours/week minimum, up to 40 hours/week Type: 1099 independent contractor

## ABOUT MIRAMACE

Mira Mace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology to make sure patients understand their care, stay connected to their providers, and get to the resources they need.

We deliver Medicare-covered Community Health Integration (CHI) and Principal Illness Navigation (PIN) services through our affiliated provider organizations. Our Care Advocates are the human heart of that work — the consistent, trusted point of contact who helps patients actually follow through on their care.

## ABOUT THE ROLE

As a Care Advocate, you'll be at the center of a patient's navigation journey. After a patient completes an initial visit with a clinical lead, you become their go-to support: helping them understand their care plan, schedule appointments, communicate with providers, navigate insurance, and connect to community resources for needs like food, housing, and transportation.

This is non-clinical navigation support provided under the general supervision of the patient's billing provider. You won't be giving medical advice — you'll be removing the friction that keeps patients from getting the care they're entitled to.

You'll juggle multiple patients at once, so the people who thrive in this role can hold breadth across many open situations without losing the thread on any single one.

## WHO YOU ARE

- You genuinely care about older adults and people facing barriers to care, and you bring patience, warmth, and respect to every interaction.
- You're organized and self-directed — you can prioritize across a full caseload, follow through, and keep clean documentation without being chased.
- You're comfortable with technology and learn new tools quickly (EHRs, CRMs, messaging and scheduling platforms).
- You're a strong communicator who can build trust over the phone and explain confusing things simply.
- You stay calm in ambiguity and take initiative to solve problems.

## WHAT YOU'LL DO

- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.

## QUALIFICATIONS

Required

- Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.

## Preferred

- Experience supporting older adults or patients with complex or serious illness.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, or another language common among Medicare patients.

## THE ARRANGEMENT

This is a remote, 1099 independent contractor role. We're looking for advocates who can commit at least 20 hours per week, with the opportunity to work up to 40, generally during core business hours (9:00 a.m.–5:00 p.m. ET, Monday–Friday). Consistent weekday availability helps us provide continuity to patients, which is the whole point.

As an independent contractor, you are responsible for your own taxes, and this is not a benefitted role.

## RATE

$20–$25 per hour, depending on experience, qualifications, availability, and language skills. Compensation covers approved service time, including patient support, documentation, and required administrative communications.

## About Mira Mace

## Company Overview
- **One-liner**: Mira Mace is an AI-assisted care-navigation platform that pairs Medicare beneficiaries with a dedicated healthcare advocate to manage appointments, insurance, and care coordination.
- **Entity Type**: Private (Early-stage startup, backed by Foundation Capital and DefineVC)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2025
- **Founders**: Prashant Kumar (CEO), Jagadeesh Jagarlamudi (CTO), Victor Mimo (COO)

## Core Business
- **Primary industry/industries**: Healthcare IT, Medicare Advocacy, Care Coordination
- **Target customers**: Medicare beneficiaries (B2C) and their families
- **Mission or purpose statement**: "To ensure every Medicare beneficiary has access to personalized healthcare advocacy, making the complex healthcare system work for them, not against them." [miramace.com](https://www.miramace.com/about)

## Products & Services
- **Mira Mace Platform**: An AI-assisted care-navigation platform. The core offering pairs each patient with a dedicated human care advocate (often a nurse) who handles insurance calls, appointment scheduling, pre-authorizations, bill reviews, and ongoing care coordination. AI agents handle backend administrative work. The service is covered by Medicare. [miramace.com](https://www.miramace.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (early-stage private company)
- **Key Metric**: Total Headcount of 20 (Built In profile) with 6 employees currently listed on LinkedIn. The company is in a rapid growth phase.
- **Notable Investors/Partners**: Backed by Foundation Capital and DefineVC, along with "top Silicon Valley angel investors." [linkedin.com](https://www.linkedin.com/company/miramace)
- **Growth Signals**: The company was founded in 2025 and is actively hiring for senior engineering roles (Senior AI Engineer and Senior Full-Stack Engineer), indicating product development and scaling. LinkedIn follower growth is very high at +27.5% monthly. [builtin.com](https://builtin.com/company/mira-mace)

## Competitive Advantages
- **Deeply integrated AI + Human model**: The company differentiates by using AI agents to automate the "tedious backend work" (claims, scheduling, insurance navigation) while providing a human advocate for empathy, trust, and complex problem-solving. This allows the service to be covered by Medicare, making high-touch advocacy accessible to a broad population.
- **Founder-led with lived experience**: The company was founded by Prashant Kumar, who spent years navigating his own chronic illnesses and saw the system's fractures firsthand. This mission-driven origin is a strong cultural anchor. [miramace.com](https://www.miramace.com/about)

## Strategic Focus
- **Scaling the engineering team**: Currently hiring senior engineers in AI/voice and full-stack development. The focus is likely on building the AI agent systems (voice, decision-making, integration) and the patient/advocate-facing application.
- **Expanding coverage and network**: Growing the base of Medicare beneficiaries served and the network of advocates.
- **Product maturity**: Moving from an early-stage product to a more robust, scalable platform, with technology stack including Next.js, Python, React Native, GraphQL, PostgreSQL, and cloud infrastructure (Azure/GCP). [builtin.com](https://builtin.com/company/mira-mace)

## Why Work Here
- **Mission-driven impact**: Employees directly help people navigate a broken healthcare system, with a focus on empathy and tangible outcomes for patients.
- **Hybrid/Remote culture with a plan to collocate**: The company is currently remote but has plans to collocate in the NYC and Boston areas. Currently, teams work on Zoom during business hours to foster collaboration and speed. [builtin.com](https://builtin.com/company/mira-mace)
- **Early-stage energy**: As a 2025 startup of ~20 people, new hires will have high ownership, work closely with founders, and influence product direction significantly.
- **Transparent and fast-moving**: The company describes itself as transparent and fast-moving.
- **Tech stack**: Work with modern tools: React, Node.js, Python, GraphQL, Postgres, Docker, and AI/voice systems. [builtin.com](https://builtin.com/company/mira-mace)
- **Hybrid offices**: Offices in San Francisco, CA; New York, NY; and Boston, MA (HQ). [builtin.com](https://builtin.com/company/mira-mace)

## Sources
1. [miramace.com](https://www.miramace.com/)
2. [miramace.com](https://www.miramace.com/about)
3. [builtin.com](https://builtin.com/company/mira-mace)
4. [linkedin.com](https://www.linkedin.com/company/miramace)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/miramace)

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