--- title: 'Community Lead at Arcus' canonical: 'https://feeny.ai/job/community-lead-arcus-new-york-tbn8sq884k04' type: 'job' last_seen: '2026-11-05' --- # Community Lead at Arcus - **Company:** Arcus - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.gem.com/arcus/am9icG9zdDrBPCiX84WCrXFCfovQCzE8 ## Job description At Arcus, our mission is to empower anyone to build wealth by making investing accessible, affordable, and simple. The team behind Arcus previously built dYdX, helping power over $1.5 trillion in trading volume. Now we're bringing the world's financial markets onchain. Built in partnership with Robinhood Chain and backed by a direct investment from Robinhood Crypto, Arcus brings crypto, stock tokens, commodities, and perpetual futures into one self-custodied account. Our vision is to build the world's best spot and perpetuals exchange - trusted, accessible, and reliable, with deep liquidity and accurate prices. Every asset, 24/7. - Experienced team: Google, Meta, Citadel, DRW, IMC Trading, Stripe, Coinbase, and more. - Leading backers and advisors: Andreessen Horowitz, Polychain Capital, Brian Armstrong, Fred Ehrsam, Naval Ravikant, Elad Gil, and more. Join us in shaping the next generation of global financial markets! → [Learn more about working at Arcus](https://dydx.notion.site/Work-at-Arcus-f4e21fec1be78389a6e501f9977d6935) ## ROLE OVERVIEW: We're looking for a Community Lead who's a trader at heart, someone deeply plugged into the markets and the chats. You'll be the first to know what's happening and the person our traders want to talk to. You're deeply active on Telegram, Discord, and X, and you can keep hundreds of conversations moving without leaving the people who matter waiting. You'll build consistent coverage across our Telegram chats, where 300+ VIP traders and our community reach you directly, with a first-response standard of under 12 hours, faster for top-tier accounts and live incidents. You'll run the team and rotation that makes that coverage sustainable and keeps it engaging. You know who's a top trader and who's noise, you answer the people who matter first, and you make sure nobody important waits. You can calmly acknowledge, process, and resolve complaints, including closing the loop with the user. When the market gaps or something breaks, you're the one in the chat, staying calm and accurate, and you never take it personally. This is a hands-on role where you'll work closely with Product, Engineering, Growth, and Marketing. Done well, this role is the difference between traders who churn and traders who stay. You'll be the human face of Arcus to the people who matter most, building the trust and relationships that keep our community loyal and turning real trader feedback into a better product for everyone. ## RESPONSIBILITIES: - VIP trader support: you answer our VIP traders across their Telegram chats, Intercom, Discord, and X DMs. You fix what you can yourself, escalate the rest with a concise summary, and follow up until the trader knows it's closed. - VIP trader experience: you're the go-to person for our highest-volume traders. You walk them through Arcus products, our VIP tiers and fees, and new launches and platform updates, and build relationships that keep them trading on Arcus. - Community sentiment: you keep a pulse on how traders feel across Telegram, Discord and X. You spot frustration early, step in (and escalate internally) before it spreads, and keep traders informed during outages and market events. You keep our Discord and Telegram channels active, on-topic and useful. You manage our moderator team. - Market insights: you track trader growth, churn and retention by cohort, market and channel, and what competitors are doing. You spot trends early, flag churn risks before traders leave, and turn this into clear recommendations for the Growth team. - Local market support: you may play a core role in one of our key markets, using your network and local knowledge to onboard traders, build relationships and support campaigns there. - Product feedback: you own and deliver weekly internal reporting on what VIPs and the community say about fills, listings, fees, UX and competitors, including churn-risk accounts flagged to Growth. ## REQUIREMENTS: - 4+ years in community, trader support, VIP relations or customer escalations at a crypto-native or trading product. - You trade actively, perps, spot or stock tokens. You understand funding, liquidations, fee tiers and order book behavior from your own trading. When a trader says they were liquidated unfairly, you can validate or invalidate. - Deeply active on Telegram, Discord and X. You can keep hundreds of chats moving without anyone important waiting. - Composure under pressure. Angry traders, public criticism and 2am pings don't rattle you. You're able to remain professional and never respond with frustration. - Judgment about priority. You can tell a whale from a tourist and a real bug from a complaint. - You write fast, clearly and accurately, and you know when to say "I'll check" instead of guessing. - You've worked with or led moderators or a support team. ## NICE TO HAVES: - Speak Korean, Chinese, Japanese or another language from a key APAC trading market, and know those trader communities - Previous work at a perp DEX (decentralized perpetual-futures exchange), a centralized exchange's VIP desk, or a prediction market - Comfortable pulling trader data yourself (Dune, SQL or spreadsheets) - Know points, referral or affiliate programs from the trader's side Salary range for this job is $80,000 to $120,000 USD (NY). Compensation subject to experience and location. Published salary bands pursuant to transparency laws, and do not include possible variable compensation such as annual merit increases, bonus eligibility, commission, or equity incentive. ## About Arcus ## Company Overview - **One-liner**: Arcus is a next-generation decentralized exchange (DEX) built by dYdX Labs in partnership with Robinhood Crypto, offering 24/7 spot trading of stock tokens and cross-margined perpetual futures across equities, crypto, commodities, and indices. - **Entity Type**: Private (startup, incubated at dYdX Labs; strategic investment from Robinhood Crypto) - **Headquarters**: New York, United States - **Founded**: 2025 (incubated at dYdX Labs; public launch in 2026) - **Founders**: Eddie Zhang (CEO & Founder) ## Core Business - **Primary industries**: Decentralized finance (DeFi), cryptocurrency exchange, tokenized equities trading - **Target customers**: Retail traders (B2C) and institutional traders via API; available in eligible jurisdictions outside the U.S., U.K., Canada, and other restricted markets - **Mission**: Democratize access to financial opportunity by merging traditional finance assets with DeFi infrastructure ## Products & Services - **[Arcus Spot Trading](https://arcus.xyz/)**: 24/7 zero-fee spot trading of 95 Stock Tokens (US equities, indices, commodities) on Robinhood Chain. Self-custodial, backed 1:1 by Robinhood Crypto. - **[Arcus Perpetuals](https://arcus.xyz/)**: Cross-margined perpetual futures with up to 50x leverage across equities, crypto, commodities, and indices (35+ RWA perps). Currently waitlisted; full launch expected in 2026. - **[Arcus API](https://arcus.xyz/)**: Unified API for order management, account data, and market feeds – built for speed and clarity, targeting algorithmic and institutional traders. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total funding – strategic investment from Robinhood Crypto (amount undisclosed); platform is live in beta with 95 Stock Tokens and 35 RWA perps - **Notable Investors/Partners**: Robinhood Crypto (strategic investor & partner on Robinhood Chain), dYdX Labs (incubator; board seat held by dYdX founder) - **Growth Signals**: Built by the team that created dYdX (one of the largest DEXs); lives in beta with spot trading open to all eligible users; perps waitlist opened July 1, 2026; access to Robinhood’s 25 million+ retail user base; any future Arcus token will reserve allocations for the dYdX community ## Competitive Advantages - **Distribution via Robinhood Chain**: Direct pipeline to 25M+ retail users, combining brokerage-scale UX with DeFi infrastructure - **First-mover in tokenized equities on DEX**: Offers 24/7 zero-fee spot trading of stock tokens alongside crypto perps – a unique multi-asset offering in DeFi - **Deep liquidity**: Backed by Robinhood and other top institutional market-makers - **Self-custodial and 24/7**: Users maintain control of assets and can trade global markets around the clock - **Proven team**: Core team previously built and scaled dYdX, a major decentralized exchange with 200+ markets and 50+ validators ## Strategic Focus - Open perpetuals access beyond waitlist and ramp up trading volume - Launch native Arcus token with community allocation for dYdX holders - Expand asset listings and leverage offerings - Strengthen API and infrastructure for institutional traders - Continue building a community-owned exchange ## Why Work Here - **Culture**: “We move fast, but we take care of our people.” Emphasis on ownership, remote work, and impact. - **Policy**: Remote-friendly with offices in New York, United States (6 open engineering roles as of Aug 2026 – Backend, Frontend, Staff, Mobile, Trading Infrastructure) - **Perks**: Competitive salary, remote options, opportunity to work on cutting-edge DeFi infrastructure from the team that built dYdX - **Engineering culture**: High autonomy, modern stack (React Native, blockchain infrastructure), focus on speed and reliability ## Sources 1. [arcus.xyz – Homepage & FAQ](https://arcus.xyz/) 2. [arcus.xyz – Careers page](https://arcus.xyz/careers) 3. [dYdX blog – "A New Arc"](https://www.dydx.xyz/blog/a-new-arc) 4. [Cryptobriefing – "Arcus goes live after year-long development"](https://cryptobriefing.com/arcus-dex-launch-dydx-robinhood/) ## Other roles at Arcus - [Product Marketing Lead](https://feeny.ai/job/product-marketing-lead-arcus-new-york-vaf2syrxh4m3) — New York, NY - [Marketing Designer (Contractor)](https://feeny.ai/job/marketing-designer-contractor-arcus-xfza89z22zw2) - [Senior Mobile Engineer (React Native)](https://feeny.ai/job/senior-mobile-engineer-react-native-arcus-new-york-ft12f9n8gpc8) — New York, NY - [Senior Software Engineer - Backend](https://feeny.ai/job/senior-software-engineer-backend-arcus-new-york-nb4wk280sz9g) — New York, NY - [Community Lead](https://feeny.ai/job/community-lead-far-ai-berkeley-b5sx3wh9kczn) — Berkeley - [Community Lead](https://feeny.ai/job/community-lead-boltz-london-jgcrvj9gp234) — London, United Kingdom - [Community Lead](https://feeny.ai/job/community-lead-sapien-new-york-7a31pv2gh16j) — New York, NY - [Community Lead](https://feeny.ai/job/community-lead-omi-san-francisco-tjabgq9jfr6x) — San Francisco, CA - [Community Lead](https://feeny.ai/job/community-lead-nibiru-remote-481r9sphcpmn)