---
title: 'Community Manager (Executive) at RAPP'
canonical: 'https://feeny.ai/job/community-manager-executive-rapp-cairo-sc96qmh463vp'
type: 'job'
last_seen: '2026-09-06'
---

# Community Manager (Executive) at RAPP

- **Company:** RAPP
- **Location:** Cairo, Egypt
- **Posted:** 2026-01-27
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/rapp/jobs/7567433

## Job description

RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.

## WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

## HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

## YOUR ROLE:

RAPP MENA is seeking a Community Manager (Executive) to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.

This role requires bilingual communication skills (Arabic & English) and the ability to operate within a structured, SLA-driven environment.

## YOUR RESPONSIBILITIES:

- Manage daily community engagement and social customer support across assigned platforms
- Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
- Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
- Support always-on social activity and campaign launches with timely, real-time engagement
- Coordinate with internal social, content, and account teams to resolve customer issues
- Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
- Follow defined governance processes, approval workflows, and platform best practices
- Ensure consistent quality, accuracy, and responsiveness across all community interactions

## REQUIRED SKILLS:

- 1–3 years’ experience in community management, social media, or social customer support roles
- Experience supporting enterprise or high-volume accounts
- Strong understanding of major social platforms and customer engagement best practices
- Written communication skills (Arabic required; English essential)
- Comfortable managing customer-facing interactions in a structured, process-driven environment
- Organized, reliable, and able to work independently within defined SLAs and workflows
- Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
- Ability to adapt quickly to new tools and reporting workflows used by the agency or client

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

## About RAPP

## Company Overview
- **One-liner**: RAPP is a global precision marketing agency that leverages data, creativity, technology, and empathy to help brands activate growth by delivering personalized, one-to-one marketing at scale.
- **Entity Type**: Private (Part of Omnicom Group, a publicly traded holding company — OMC:NYSE)
- **Headquarters**: New York, New York, USA
- **Founded**: 1965
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising, Marketing Services, CRM, Digital Marketing, Data Analytics, Technology Consulting
- **Target customers**: B2B and B2C enterprises across sectors including healthcare, finance, retail, and technology
- **Mission or purpose statement**: "We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations."

## Products & Services
- **Connected Data**: A data solution that builds plans connecting brand ambitions with data possibilities, creates platforms connecting the right data with marketing teams, and enriches data with modelling firepower for competitive edge — all underpinned by data privacy and security.
- **Connected Content (Artbot)**: A solution that uses atomic design systems and generative AI to produce and optimize marketing content at scale, reducing content costs and increasing speed to market.
- **Connected Decisioning**: A solution combining human and machine intelligence to prioritize and optimize marketing spend, creating unified customer journeys and automated marketing decisions.
- **MiQ (Marketing Intelligence Quotient)**: A diagnostic tool that quantifies how customer-centric a brand is, scoring it between 0-100 to drive improvement.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (RAPP is a subsidiary of Omnicom Group; Omnicom's market cap is approximately $20+ billion)
- **Key Metric**: Total employees — approximately 1,766 (per Built In)
- **Notable Investors/Partners**: Part of Omnicom Precision Marketing Group (OPMG), a global network of agencies under Omnicom Group
- **Growth Signals**: Global presence with offices in New York, Chicago, Irving (TX), Los Angeles, San Francisco, London, Mauritius, Malaysia, Cairo, and more; continuous hiring across analytics, technology, creative, and strategy roles

## Competitive Advantages
- **Precision at scale**: Combines deep data science with creative execution to deliver personalized marketing to millions of individuals simultaneously.
- **Proprietary tools**: Tools like Artbot (AI-powered content production), MiQ (customer-centricity diagnostic), and Connected Decisioning provide unique, integrated solutions.
- **Global reach with local expertise**: Offices across North America, Europe, Africa, and Asia allow for nuanced, culturally-aware campaigns.
- **Omnicom backing**: Access to the resources, talent, and client relationships of one of the world's largest advertising holding companies.

## Strategic Focus
- **Data-driven personalization**: Continuing to invest in first-party data strategies and AI to create "next best experiences" for individual consumers.
- **AI and automation**: Scaling the use of generative AI (like Artbot) to produce content faster and more cost-effectively.
- **Privacy-first marketing**: Emphasizing ethical data use and going "beyond compliancy" to build customer trust.
- **Talent development**: Actively recruiting across analytics, technology, and creative disciplines to strengthen its global capabilities.

## Why Work Here
- **Culture**: RAPP emphasizes individuality and inclusion, stating "the individual is at the core of what we do – and at the heart of who we are." The agency values diversity and personal well-being.
- **Hybrid Work**: RAPP operates with a hybrid workspace model, where employees engage in a combination of remote and on-site work.
- **Global Opportunities**: With offices in major cities worldwide (NYC, London, Chicago, Mauritius, Kuala Lumpur, Cairo), there are opportunities for international collaboration and mobility.
- **Learning & Growth**: Employees have access to work with cutting-edge marketing technology, data science, and AI tools, providing strong career development in a rapidly evolving industry.
- **Leadership**: Senior leadership includes experienced executives like CEO Jeannine Falcone, Global CTO Matthew Pharr, and Global Chief Creative Officer Troy Hitch.

## Sources
1. [rapp.com](https://www.rapp.com/)
2. [rapp.com/careers/](https://www.rapp.com/careers/)
3. [boards.greenhouse.io/rapp](https://boards.greenhouse.io/rapp)
4. [rapp.com/about/](https://www.rapp.com/about/)
5. [builtin.com/company/rapp](https://builtin.com/company/rapp)

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