--- title: 'Community Manager (Freelancer) at WITHIN' canonical: 'https://feeny.ai/job/community-manager-freelancer-within-bogota-0hr0eehb88m5' type: 'job' last_seen: '2026-10-17' --- # Community Manager (Freelancer) at WITHIN - **Company:** WITHIN - **Location:** Bogota, Colombia - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/agencywithin/jobs/5260447007 ## Job description About you: You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team. About the Role: We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after. You will start on a few consumer brands, for example: - A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking. - A spirits brand: a month-long social contest where community management needs to be on fire the whole time. - A second spirits brand: real-time community management and live reactions around a major live moment. Responsibilities include, but are not limited to: - Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok. - Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service. - Find and join conversations proactively (comment marketing), using TalkWalker and native search. - Follow each brand's response matrix and FAQ, escalate anything sensitive fast, and never post without the approvals the brand has set. - Spot trends in real time and suggest timely comments and replies. - Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team. - Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine. - Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them) Requirements: - Perfect written English. This role is client-facing in public every day. - 2+ years of hands-on community management for consumer brands, ideally at an agency. - Daily fluency in Instagram and TikTok culture; X experience is a plus. - Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker. - Comfortable using AI tools in your daily work. - Fast, organized and reliable on a daily cadence, including during launches and live moments. - A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious. Our interview process includes, but is not limited to to the following: - Typing Test and English Test - Logic assessment on Excel We offer a competitive salary and benefits based on ability level for full-time employees, including: - - Base salary DOE - Unlimited vacation policy - Monthly phone/internet and food stipend - Health insurance coverage - Freelance - Permanent Full-time in office in Bogota, Colombia Please submit your resumes in English. ## About WITHIN [WITHIN](https://www.within.co/) is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own. Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems. Check out some of our [work](https://www.within.co/work/)! We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed. Join Our Network! Stay connected with us and be the first to know about new opportunities, industry insights, and updates. Follow us on: - [LinkedIn](https://www.linkedin.com/company/withinco/?viewAsMember=true) - [WhatsApp Community](https://chat.whatsapp.com/Fc7jX4h2NvvKulgNGSmwj2) - [Instagram](https://www.instagram.com/withinco/?hl=en) - [Tik Tok](https://www.tiktok.com/@within.co) Locations - New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States - Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia - Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México AI-Assisted Screening Notice As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions. If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388. ## About WITHIN ## Company Overview - **One-liner**: WITHIN is a digital-first integrated media and creative agency that pioneered the “Performance Branding” framework, unifying brand and performance marketing to drive measurable growth for clients. - **Entity Type**: Private (privately held, no public funding rounds disclosed) - **Headquarters**: Long Island City, New York, United States - **Founded**: 2015 - **Founders**: Not publicly disclosed ## Core Business - **Primary Industry**: Advertising Services / Digital Marketing Agency - **Target Customers**: B2B – enterprise and mid-market brands (e.g., The North Face, Timberland, Ben & Jerry’s, Casper, Foot Locker) - **Mission Statement**: “We exist to grow and challenge ourselves and everyone around us.” ## Products & Services - **Performance Branding (Full-Funnel Strategy)**: Integrated service combining brand strategy, creative, media planning/buying, and performance analytics to break down silos between brand and direct-response marketing. - **Paid Media**: Managed services across Meta, Google, TikTok, Amazon, YouTube TV, and other platforms. - **Creative Services**: AI-powered creative production, content creation, motion graphics, social editing, and pitch deck design. - **Search Engine Optimization (SEO) & SEM**: Organic and paid search account management. - **Affiliate & Influencer Marketing**: Program management and influencer strategy. - **Lifecycle Marketing & Email**: Email account management, coding, and customer lifecycle automation. - **Data Science & AI**: AI-augmented creative generation, forecasting, media mix modeling, and analytics. - **Revenue Enablement**: Sales enablement strategy and new business development. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual Revenue of approximately **$100M** (estimated, as of 2025/2026) - **Headcount**: ~233–312 employees (growing rapidly; +44.4% YoY per LinkedIn data) - **Notable Clients & Partners**: The North Face, Timberland, Ben & Jerry’s, Casper, Touchland, Foot Locker, Movado Group, Coach, Anthony’s Goods, Onewheel (named AOR in 2024) - **Growth Signals**: 44.4% employee growth in the last year; expanded global footprint to 13 countries (offices in US, Colombia, Mexico, India, Brazil, Costa Rica); actively hiring across multiple departments (88+ open roles as of mid-2025). ## Competitive Advantages - **Performance Branding Framework**: Differentiates by combining brand-building and performance marketing into a unified strategy, eliminating traditional agency silos. - **AI-Driven Creative & Analytics**: Proprietary use of AI for creative generation, scenario planning, and media mix modeling (e.g., Touchland case study). - **Global Talent Model**: Operates across North America, Latin America, Brazil, India, and Europe, enabling 24/7 coverage and cost-effective scaling. - **Long-Term Client Relationships**: Works with major global brands (The North Face since pre-2022, Ben & Jerry’s, Timberland) and has won multiple AOR assignments. ## Strategic Focus - **Scaling Performance Branding Globally**: Expanding the Performance Branding offering to more enterprise clients through integrated media and creative. - **Deepening AI Integration**: Continued investment in AI for creative production, prediction, and campaign optimization. - **Building a Distributed, Diverse Team**: Growing headcount across US hubs and nearshore locations (Colombia, Mexico, Brazil) to tap global talent. - **New Channel Expansion**: Early moves into TikTok Shop, Retail Media (Amazon), and Connected TV to capture growing ad channels. ## Why Work Here - **Culture & Values**: Emphasizes “Get Curious,” “Fight For Every Inch,” “Make Work Fun,” and “Be Real.” Described as collaborative, non-hierarchical, and growth-oriented. - **Global & Hybrid Environment**: Multiple office locations (Long Island City NY, New York NY, Bogotá, Mexico City) with remote-friendly roles in the US and Latin America. Many positions are listed as remote or hybrid. - **Career Development**: Invests in mentorship, training, and clear career paths – “level-up your career” is a stated priority. Offers intern and trainee programs (e.g., Digital Media Buyer Trainee cohorts). - **Notable Perks**: Flexible work arrangements, global exposure, access to top-tier client accounts, and a fast-growth environment. - **Reviews**: Employee rating of ~3.2/5 on LinkedIn (based on 300+ reviews); strengths cited in compensation (3.4) and career (3.3) but lower marks for work-life balance (2.4) – typical of a high-growth agency. ## Sources 1. [within.co/about](https://www.within.co/about/) 2. [Greenhouse Jobs Page](https://job-boards.greenhouse.io/agencywithin) 3. [LinkedIn Company Profile](https://www.linkedin.com/company/withinco) 4. [LinkedIn Secondary Profile](https://www.linkedin.com/company/withinmarketingagency) 5. 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