---
title: 'Community Manager at Nex'
canonical: 'https://feeny.ai/job/community-manager-nex-san-jose-9hmn2vq1ka7s'
type: 'job'
last_seen: '2026-09-23'
---

# Community Manager at Nex

- **Company:** Nex
- **Location:** San Jose, CA
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-23
- **Apply:** https://job-boards.greenhouse.io/nex/jobs/5427888008

## Job description

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore [Have Fun](https://www.playthatmovesyou.com/p/have-fun) and [Is Motion Gaming Back?](https://www.playthatmovesyou.com/p/is-motion-gaming-back), as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.

Location: Remote - EST preferred Annual salary: USD 105,000 - 135,000 Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location. Type: Full Time Reports to: Director, Brand Values and Community

## About this Role

We are seeking a community-driven and highly organized Community Manager to join our growing Brand Values team.

At Nex, our community isn't just a support channel, but it's one of our most valuable sources of insight, advocacy, and storytelling. This role builds relationships with families, helps them connect with one another, and ensures their voices directly influence our products, content, and marketing.

You will work across our Facebook community, Reddit, and Circle to help ensure that family voices remain at the center of everything we do.

This is an excellent opportunity for someone who loves building relationships, uncovering customer insights, and turning community conversations into action.

Success in this role is measured not only by community engagement and health, but by the quality of insights, advocacy, and customer stories surfaced from the community.

Core Responsibilities

Community Health, Engagement & Operations

- Own day-to-day community engagement and member experience across Nex community channels.
- Publish community content, prompts, announcements, and product education.
- Support and provide direction to moderators.
- Maintain moderation workflows, escalation paths, and community guidelines.
- Identify emerging questions, concerns, trends, and opportunities.

Customer Advocacy & Storytelling

- Build relationships with engaged families, advocates, beta testers, and super users.
- Identify compelling customer stories, testimonials, and use cases.
- Conduct interviews and surface stories for Brand, Content, PR, and Marketing.
- Help create pathways for customers to become advocates, testers, ambassadors, or contributors.

Community Insights & Reporting

- Identify recurring themes, needs, sentiment, and customer feedback across community channels.
- Gather insights through discussions, surveys, interviews, and research initiatives.
- Produce recurring Voice of Community reports with actionable recommendations.
- Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams.

## Preferred Qualifications

- Familiarity with community analytics, survey tools, and customer feedback platforms.
- Experience working with family, gaming, education, consumer technology, or lifestyle brands.
- Experience with ambassador, advocate, or champion programs.
- Experience supporting customer research initiatives.
- Experience creating customer stories, case studies, interviews, or editorial content.

## Requirements

- 5+ years managing online communities or customer advocacy programs.
- Excellent written communication and relationship-building skills.
- Experience managing Facebook Groups, Reddit, Circle, or similar community platforms.
- Strong organizational and project management skills.
- Ability to analyze qualitative feedback and identify actionable insights.
- Comfortable working cross-functionally across Product, Marketing, Customer Support, and Research.
- Experience managing multiple projects simultaneously in a fast-paced environment.

#LI-remote

## We Offer

- Competitive compensation package.
- Flexible working hours and vacation policy.
- Product-driven culture that treasures talents and individual growth.
- Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at https://www.nexplayground.com/about.

We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.

## About Nex

## Company Overview
- **One-liner**: Nex creates immersive active-play games and experiences, powered by AI and motion-tracking technology, that transform living rooms into interactive playgrounds.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2017
- **Founders**: David Lee (Co-founder & CEO), Reggie Chan (Co-founder), Tony Sung (Co-founder)

## Core Business
- **Primary industry/industries**: Gaming (entertainment), consumer electronics, health & fitness technology
- **Target customers**: B2C families, kids, and adults; also partners with major sports and entertainment brands for co-created experiences
- **Mission or purpose statement**: "Help humanity reconnect with the joy of movement" by making physical activity fun, social, and accessible through play.

## Products & Services
- **[Nex Playground]**: A dedicated console launched December 2023 that uses AI and computer vision to turn a living room into an active play space. Players move their bodies to control games – no controllers required. Includes original sports/fitness titles, educational games, and collaborations with Hasbro and Sesame Workshop.
- **[Active Arcade]**: A mobile app (launched earlier) that uses the phone’s camera to track full-body motion, enabling active games on devices users already own.
- **[Nex Motion Development Kit (MDK)]**: A SDK/API enabling third-party developers to create motion-powered games and experiences for the Nex platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of **$42.0M** raised across 5 rounds (Seed, two Series A, two Series B – latest Series B of $25M in September 2021).
- **Notable Investors/Partners**: Backed by "world-class investors across sports, entertainment and gaming" (names not disclosed in available sources). Strong strategic partnerships with **Nike** (co-developing digital experiences), **NBA** (HomeCourt partnership), **Hasbro**, and **Sesame Workshop**.
- **Growth Signals**: Headcount grew **54.8% YoY** to 124 employees (LinkedIn, July 2026). Actively hiring across 50+ open positions (Greenhouse). Recognized as #1 Most Innovative Company (Fast Company), TIME’s Best Inventions, Parents’ Best Entertainment System for Families, and winner of Apple Design Award (for HomeCourt/Active Arcade).

## Competitive Advantages
- **Proprietary motion-tracking technology**: Combines AI, mobile and vision tech to deliver controller-free, full-body gameplay that works in any living room using standard cameras.
- **Strategic brand partnerships**: Exclusive collaborations with Nike, NBA, Hasbro, and Sesame Workshop provide credible content and distribution channels that competitors lack.
- **Award-winning design and innovation**: Multiple industry recognitions validate product quality and user experience (Apple Design Award, Fast Company, TIME).
- **Safety and privacy**: Nex Playground is kidSAFE+ COPPA certified, a strong differentiator for family-focused products.

## Strategic Focus
- **Scaling the Nex Playground ecosystem**: Expanding game library, developer tools (MDK), and international availability.
- **Deepening brand collaborations**: Leveraging partnerships with sports leagues and entertainment IP to drive content and market reach.
- **Global talent acquisition**: Aggressively hiring in engineering, design, operations, and marketing across offices in San Jose, Hong Kong, and remote roles – with a focus on building "small, empowered teams" (cells).

## Why Work Here
- **Culture**: Emphasizes small, empowered teams ("cells") that own products end-to-end. Values diversity, inclusion, and giving employees freedom to work in ways that suit them ("It's ok to work different"). Mission-driven – "Be Fearless", "Have Fun", "Stay Curious".
- **Remote/Hybrid/Office Policy**: Global, local, and remote – offers flexibility. Some roles are fully remote (USA/Canada, PST hours preferred), some hybrid in San Jose or Hong Kong, and some on-site. The company has hubs in San Jose, Hong Kong, Canada, UK, and other countries.
- **Notable Perks / Engineering Culture**: Opportunity to work on cutting-edge computer vision, AI, embedded systems, and gaming tech. Teams are small and cross-functional, giving engineers direct impact. The company invests in people (dedicated recruiting, career growth). Reviews on LinkedIn show a rating of 3.0/5 (2 reviews) – limited data, but culture emphasis appears strong.

## Sources
1. [nex.inc – Company overview](https://www.nex.inc/)
2. [nex.inc – Who We Are](https://www.nex.inc/who-we-are)
3. [nex.inc – Careers page](https://www.nex.inc/careers)
4. [LinkedIn – Nex Company Profile](https://www.linkedin.com/company/nexinc)
5. [Greenhouse – Jobs at Nex](http://job-boards.greenhouse.io/nex)

## Other roles at Nex

- [VFX Artist (Hong Kong-based)](https://feeny.ai/job/vfx-artist-hong-kong-based-nex-taipei-ps2fsg1mjnr7) — Taipei, Taiwan
- [Senior Graphic Designer (Contract)](https://feeny.ai/job/senior-graphic-designer-contract-nex-united-states-gpe3vh6475fj) — United States
- [Senior Graphic Designer](https://feeny.ai/job/senior-graphic-designer-nex-united-states-7db46t1y4cc5) — United States
- [Creative Director, Brand (Contract)](https://feeny.ai/job/creative-director-brand-contract-nex-united-states-vjyffh86dqpt) — United States
- [Creative Director, Brand](https://feeny.ai/job/creative-director-brand-nex-united-states-r6hpfvnr75bp) — United States
- [UI Designer (Localization)](https://feeny.ai/job/ui-designer-localization-nex-hong-kong-jgpgjgw17kzd) — Hong Kong
- [Executive Assistant, CEO Office](https://feeny.ai/job/executive-assistant-ceo-office-nex-san-jose-qvchx6n9x8ks) — San Jose, CA
- [QA Engineer](https://feeny.ai/job/qa-engineer-nex-hong-kong-h13d0r7afh4z) — Hong Kong
- [Localization Project Manager [Europe] (Fixed-Term Contract)](https://feeny.ai/job/localization-project-manager-europe-fixed-term-contract-nex-europe-sf3kazddkyr3) — Europe
- [Summer 2027 | Software Engineer Intern (Developer Experience)](https://feeny.ai/job/summer-2027-software-engineer-intern-developer-experience-nex-hong-kong-h5rsseb2bqdk) — Hong Kong