---
title: 'Community Marketing Manager at Mach9'
canonical: 'https://feeny.ai/job/community-marketing-manager-mach9-san-francisco-8m9th9t0gj50'
type: 'job'
last_seen: '2026-09-13'
---

# Community Marketing Manager at Mach9

- **Company:** Mach9
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/mach9/cc094fe7-1a4a-4601-bc69-6779ff772ed4

## Job description

## The role

At Mach9, the Community Marketing Manager will create new ways for our customers to connect with Mach9 and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return. This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value. You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals.

Where you will make an impact

- Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back
- Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks
- Develop customers into advocates, contributors, speakers, and sources of referrals
- Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up
- Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network
- Write customer stories and promote events in the customer newsletter and social content
- Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams

## What you bring

- Experience building or growing a customer, professional, alumni, membership, or interest-based network
- Evidence that you have created repeat participation, not only promoted one-time events
- The ability to earn trust and build lasting relationships with specialized users
- Clear writing and confidence communicating through online groups, email, social media, and live events
- Strong creative judgment and the ability to turn customer activity into engaging content
- The organization and independence to take programs from initial concept through execution and follow-up
- Curiosity about surveying, civil engineering, geospatial technology, and infrastructure

Bonus experience

- Experience recruiting attendees or growing participation without relying on an established brand
- Photography, graphic design, filming, or video-editing skills
- Prior work in construction technology, industrial software, engineering, GIS, or a related field

## About Mach9

Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by up to 100×. Trusted by global leaders in engineering and construction, we're backed by Y Combinator, Quiet Capital, and top founders and executives from Cruise, Autodesk, Adobe, and DoorDash. We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.

## About Mach9

## Company Overview
- **One-liner**: Mach9 builds AI-native CAD software that automatically transforms LiDAR point clouds into engineering-grade 3D maps, accelerating infrastructure design and surveying workflows.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2021
- **Founders**: Alexander Baikovitz (CEO), Zachary Sussman (CTO), Haowen Shi, Michael M. – four researchers from Carnegie Mellon University's Robotics Institute.

## Core Business
- **Primary industries**: Civil infrastructure, surveying & geospatial services, transportation, telecom, utilities, architecture/engineering/construction (AEC).
- **Target customers**: B2B. Enterprise clients include top engineering firms (Langan, Olsson, Woolpert, HDR, Michael Baker International), major state Departments of Transportation (DOTs), and utility companies.
- **Mission/purpose**: "Accelerate how teams model and understand the world" – providing the fastest, most accurate automated feature-extraction technology for infrastructure projects.

## Products & Services
- **Digital Surveyor (DS2)**: AI-native, web-based CAD platform for automated feature extraction from LiDAR point clouds. Offers AI-assisted extraction (curbs, pavement edges, guardrails, utility poles), manual tools, and direct export to AutoCAD, MicroStation, and ESRI. Data-agnostic ingest pipeline supports scanners from RIEGL, Trimble, Leica, NavVis. Type: SaaS.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – **USD $14,425,000** (as of early 2026).
- **Notable Investors/Partners**: Y Combinator (Summer 2021 batch), Quiet Capital (led $12M Seed round, Nov 2024), Tiger Global Management (led $2.3M Seed round, Dec 2021), and top executives from Cruise, Autodesk, Adobe, and DoorDash as advisors/investors.
- **Growth Signals**: Headcount of 30 employees (LinkedIn, Apr 2026) with +32.1% yearly growth; monthly job posting growth +66.7% year-over-year; trusted by leading engineering firms and state DOTs; launched Digital Surveyor 2 in March 2026; featured in Geo Week News and YC blog.

## Competitive Advantages
- **AI-native CAD workflow**: Unlike traditional manual drafting, DS2's AI "drafts with you" – learning from user edits to improve suggestions in real time, cutting manual drafting time by up to 96×.
- **Field-to-finish in one environment**: No need to switch between preprocessing, extraction, and CAD tools – all done in a single web-based platform.
- **Strong research roots**: Built on decades of research from Carnegie Mellon University's Robotics Institute, giving a deep technical moat in computer vision and geospatial ML.
- **Designed for surveyors**: Intuitive UI that lets domain experts (not just CAD specialists) be productive on day one.

## Strategic Focus
- **Scale GTM and engineering**: Active hiring across sales (Account Executive, Founding Marketer), engineering (ML Infrastructure Engineer, Perception Software Engineer, Head of Product Engineering), and operations (Solutions Consultant, QA Survey Technician).
- **Expand into new verticals**: Targeting electric/telecom utilities, data centers, and broader infrastructure beyond transportation.
- **Product evolution**: Continuously improving AI accuracy and automation, with a focus on trust and user control (as highlighted in the DS2 launch).

## Why Work Here
- **Culture**: Fast-paced, customer-obsessed, engineering-first environment. Values: "work fast, iterate with customer feedback, never compromise on excellence."
- **Remote/Hybrid Policy**: HQ in San Francisco; some roles are "Remote / Remote (US)" per YC job listings. Likely hybrid with in-office presence for SF-based roles.
- **Perks & Benefits**: Health, vision, dental insurance; paid parental leave; flexible time off; equity package for all full-time employees; company 401(k); relocation assistance; catered lunches & paid dinner; company & team events; dog-friendly office.
- **Engineering culture**: Deep technical challenges at the intersection of AI, geospatial, computer graphics, and infrastructure. Opportunity to work on hard problems that "unlock billions in value for customers."

## Sources
1. [mach9.ai/careers](https://mach9.ai/careers)
2. [mach9.ai](https://www.mach9.ai/)
3. [mach9.ai/about](https://www.mach9.ai/about)
4. [ycombinator.com/companies/mach9](https://www.ycombinator.com/companies/mach9)
5. [linkedin.com/company/mach9geo](https://www.linkedin.com/company/mach9geo)

## Other roles at Mach9

- [Software Engineer - Test Automation (SDET)](https://feeny.ai/job/software-engineer-test-automation-sdet-mach9-san-francisco-dchqfg4k8ysa) — San Francisco, CA
- [Head of Growth](https://feeny.ai/job/head-of-growth-mach9-san-francisco-d8kxeytn9wx9) — San Francisco, CA
- [People Operations Lead](https://feeny.ai/job/people-operations-lead-mach9-san-francisco-q2sfh0vq8by5) — San Francisco, CA
- [Founding Recruiting Lead](https://feeny.ai/job/founding-recruiting-lead-mach9-san-francisco-ggnv94m4sy46) — San Francisco, CA
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-mach9-san-francisco-ty6bfpe6811r) — San Francisco, CA
- [Head of ML](https://feeny.ai/job/head-of-ml-mach9-san-francisco-sd9s5068wer6) — San Francisco, CA
- [ML Engineer](https://feeny.ai/job/ml-engineer-mach9-san-francisco-x1bf09p00g77) — San Francisco, CA
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-mach9-remote-yp8s45p1npy2)
- [QA Survey Technician](https://feeny.ai/job/qa-survey-technician-mach9-san-francisco-4qs77wfsg5pv) — San Francisco, CA
- [Account Executive](https://feeny.ai/job/account-executive-mach9-san-francisco-ann2y5dm6p9v) — San Francisco, CA