---
title: 'Community Support Engineer at CodeRabbit'
canonical: 'https://feeny.ai/job/community-support-engineer-coderabbit-san-francisco-0pvrxk17h7ez'
type: 'job'
last_seen: '2026-11-11'
---

# Community Support Engineer at CodeRabbit

- **Company:** [CodeRabbit](https://feeny.ai/companies/coderabbit)
- **Location:** San Francisco, CA / Boston, MA
- **Employment:** full-time
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/coderabbit/af28736c-068f-41ec-a318-0e50a7a5ccf1

## Job description

## About CodeRabbit

CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.

We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.

CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.

Locations: San Fransisco, CA or Boston, MA (Boston preferred)- Hybrid

## Role Overview

This role will be the first point of contact for technical questions across CodeRabbit’s public communities, including Discord, X, Reddit, and GitHub Discussions. The responsibility is to troubleshoot code review issues, resolve integration problems, answer technical questions, and follow through until the issue is resolved. When an issue requires Engineering or Product involvement, the expectation is to create a ticket with enough technical detail and context for the team to take action without unnecessary back-and-forth. Unlike traditional support, these interactions happen in public, where other users can see the responses. Providing clear, accurate, and timely answers is important not only for helping the customer but also for building trust in CodeRabbit Support and making solutions available to others facing similar issues.

## Key Responsibilities

- Collaborate with marketing and Devrel to engage CodeRabbit community spaces—Discord, X, GitHub discussions, Reddit— for support-relevant posts and questions from developers.
- Troubleshoot customer code review scenarios, integration failures, and API issues end-to-end. Reproduce issues, debug code, and deliver working solutions.
- Synthesize patterns from community questions into searchable, reusable resources: how-to guides, debugging walkthroughs, config examples, and known gotchas.
- Escalate thoughtfully to engineering and product teams when bugs, missing features, or product improvements are identified. Open tickets with full reproduction steps and context.
- Operate asynchronously across APAC, EMEA, and AMER timezones. Prioritize response speed and clarity in public community spaces.
- Partner with support engineers on complex issues. Own community resolution; facilitate escalations to enterprise support when needed.
- Build trust and foster community health: recognize quality peer answers, encourage knowledge-sharing, and maintain welcoming, technical tone.
- Report community insights and trends to leadership: recurring issues, feature requests, product feedback, and gaps in documentation.

## Qualifications

Great candidates often have these qualifications:

- At least 4 years of experience leading support operations initiatives, program management, or operational improvements in a technical/SaaS environment
- Proven track record of designing and launching operational programs or initiatives that measurably improved support metrics and team productivity
- Strong analytical mindset with fluency in operational data—able to define metrics, interpret dashboards, and translate insights into programs and process improvements
- Customer Obsession: a passion to deliver a high-quality customer experience
- Systems thinking and operational strategy: ability to design scalable frameworks, establish standards, and evolve how support operates at scale

“Nice to Have” Great candidates may also have one or more of these qualifications:

- Experience leading operational programs from conception through pilot, rollout, and ongoing optimization
- Familiarity with agile or lean methodologies for program management and continuous improvement
- Experience working with data analysis tools and dashboards to drive decision-making
- Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
- Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field

## Our Values

- Collaborative Humans: Prioritizing collective intelligence
- Fearless Innovators: Turning obstacles into growth opportunities
- Persistent Passionate Developers: Thriving on complex, long-term challenges
- Impact-Driven Creators: Crafting intuitive tools for developers
- Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

## What We Offer

- Work on cutting-edge technology with real-world impact
- Collaborative and innovative environment
- Competitive salary, equity, and benefits
- Professional development opportunities

## About CodeRabbit

## Company Overview
- **One-liner**: CodeRabbit is an AI‑powered platform that automates the first pass of code reviews, providing context‑aware, human‑like feedback to help development teams ship faster and catch more bugs.
- **Entity Type**: Private (Series B; total funding $79.61M; last round $60M in October 2025)
- **Headquarters**: San Francisco, United States (also reported as Walnut Creek, California – conflicting reports)
- **Founded**: 2023
- **Founders**: Harjot Gill (CEO) is the primary founder; other co‑founders are not publicly disclosed.

## Core Business
- **Primary industries**: Software Development, AI‑powered Developer Tools
- **Target customers**: B2B, serving Engineering teams across SMB and Enterprise (15,000+ customers including The Economist, Life360, ConsumerAffairs, Hasura)
- **Mission / purpose**: “Revolutionize how code reviews are done” – enabling teams to move fast while maintaining code quality.

## Products & Services
- **CodeRabbit AI Review (SaaS / API)**: An AI‑powered code review agent that integrates with GitHub, GitLab, and other platforms. It provides line‑by‑line feedback, code suggestions, architectural diagrams, unit‑test generation, docstring creation, and a “Chat with CodeRabbit” feature. Supports custom guidelines, path/AST‑based instructions, and learns from developer feedback (“Learnings”).

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: **Total Funding** – $79.61 million raised (Series B led by Scale Venture Partners at $60M, October 2025)
- **Notable Investors / Partners**: Scale Venture Partners (lead, Series B), CRV (lead, Series A), Engineering Capital, Harmony Partners, NVentures (NVIDIA), and 8+ other investors.
- **Growth Signals**:
  - Headcount: 154 employees, **+363.6% year‑over‑year**.
  - Customer base grew to 15,000+.
  - SOC 2 Type II certified; GDPR compliant.
  - Acquired FluxNinja in 2024.
  - Claimed as “Most installed AI App” (quote attributed to Jensen Huang, NVIDIA CEO) on homepage.
  - Active job postings: **39** (yearly increase of +550%).

## Competitive Advantages
- **Continuous learning**: AI agent improves over time by incorporating developer feedback in natural language.
- **Deep context**: Uses Codegraph, MCP servers, linked issues (Jira, Linear), and web queries to understand dependencies across files.
- **Noise reduction**: 40+ linters and security scanners are integrated while false positives are filtered out.
- **Customizability**: Entire review workflow can be configured via a YAML file, including custom checks and coding guidelines.
- **Security‑first**: End‑to‑end encryption, zero data retention post‑review, independent SOC 2 Type II audits.

## Strategic Focus
- **Expand pre‑merge checks** and finishing touches (e.g., custom checks in natural language).
- **Deepen IDE & CLI integration** to review code even before PRs are created.
- **Enterprise growth**: Hiring senior sales roles (Enterprise AE, Sales Manager) and expanding into EMEA and APAC markets (e.g., South Korea).
- **Continuous improvement** of AI agent through user feedback and expanded external context sources.

## Why Work Here
- **Culture**: Described as fast‑paced, innovation‑driven, collaborative, and impact‑oriented. Values: fearless & innovative, persistent & passionate, impact‑driven.
- **Work model**: Hybrid/office‑first (San Francisco office with daily catered lunch); remote roles may be available for some positions.
- **Compensation & perks** (from careers page):
  - Unlimited PTO
  - Premium medical, dental, vision coverage
  - 401(k) for U.S. hires
  - Stock options (high growth potential)
  - Monthly commuter stipend
  - Learning & development stipend
- **Employee sentiment**: 3.8/5 on LinkedIn (11 reviews), with Compensation at 4.2, Career growth at 4.1, and Culture at 3.8.
- **Engineering culture**: Technical team makes up 28% of headcount; employees use and improve the AI tool themselves; strong emphasis on shipping fast without breaking things.

## Sources
1. [coderabbit.ai/careers](https://coderabbit.ai/careers)
2. [coderabbit.ai](https://coderabbit.ai/)
3. [cbinsights.com/company/coderabbit](https://www.cbinsights.com/company/coderabbit)
4. [linkedin.com/company/coderabbitai](https://www.linkedin.com/company/coderabbitai)
5. [jobs.ashbyhq.com/coderabbit](https://jobs.ashbyhq.com/coderabbit)

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