---
title: 'Community Support Lead at Fora'
canonical: 'https://feeny.ai/job/community-support-lead-fora-new-york-erfdvt2s01qn'
type: 'job'
last_seen: '2026-10-25'
---

# Community Support Lead at Fora

- **Company:** Fora
- **Location:** New York, NY
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-25
- **Apply:** https://www.foratravel.com/careers/jobs?gh_jid=5457635008

## Job description

## About Fora

Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.

We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.

Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).

Come build something that hasn't existed before.

## About The Role

Forum is where Fora advisors go to connect, trade ideas, and learn from one another. The community is made up of advisors at very different stages, with very different books of business, and no two questions are ever the same. As our Community Support Lead, you’ll be the dedicated HQ owner of that space. You’ll answer advisors’ questions directly, keep conversations organized and welcoming, and make sure Forum stays a place advisors trust.

This role is built to be shaped. You’ll decide how we moderate, how we escalate, and how we support advisors when they come to Forum with questions, and you’ll work with Trust & Safety, the Support team, Advisor Success, and Fora X to protect advisor integrity as we grow. Over your first year, you’ll define and meet real SLAs, stand up community health reporting, and turn what advisors are asking about into insight for our broader support strategy, making Forum a core pillar of how Fora supports its advisors. You’ll report to the Senior Manager, Support Operations.

## Key Responsibilities

- Forum presence and advisor support: Monitor Forum throughout the day, answer advisor questions, and point advisors to the right resources across the Help Center, Forum, or Portal.
- Forum organization and moderation: Keep Forum organized by re-threading posts, moving miscategorized content, and redirecting questions. Moderate against Community Guidelines through the established policy-flag workflow, in partnership with Trust & Safety.
- Escalation and trend-spotting: Surface urgent issues and recurring advisor pain points to the right teams at HQ, including Support Operations leadership, to inform broader support strategy.
- Community programming: Build lightweight rituals and programming that keep the community engaged, such as intros, spotlights, and discussion prompts.
- Community health reporting: Track and report on community health metrics, including engagement, response times, sentiment, and flag volume.

## Requirements

- 3+ years of full-time experience in customer support, online community management, or another member-facing support role
- 1+ year of hands-on experience moderating a community and enforcing written guidelines
- Experience using a ticketing or escalation workflow to route issues to another team
- Experience working with a policy, compliance, or Trust & Safety-type team
- Experience building or documenting a process from scratch in a new or evolving role
- Hands-on experience with Circle or a comparable community platform (such as Discourse or Mighty Networks)
- Experience reporting on support or community metrics, such as response time, volume, or sentiment
- Based in NYC or willing to relocate

Strongly Preferred

- Experience supporting an online community of 1,000+ members
- A background in the travel industry, customer-facing service, or similar people-first roles
- Exposure to AI chatbots, Zapier, or no-code tools

## Compensation

Compensation for this role varies based on experience, with an indicative range of $80K–$100K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options

This role is based in our New York City office (Tribeca/FiDi) Monday through Thursday, with work from home optional on Fridays. Hours are 9am-6pm.

## Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

## WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

## EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

## About Fora

## Company Overview
- **One-liner**: Fora operates a modern travel agency platform that empowers a new generation of travel entrepreneurs with AI‑enabled technology, training, and a global supplier network to build real businesses.
- **Entity Type**: Private (venture‑backed; investors include Thrive Capital, Insight Partners, Forerunner Ventures, Heartcore Capital)
- **Headquarters**: New York City, USA
- **Founded**: 2021
- **Founders**: Henley Vazquez, Evan Frank, Jake Peters

## Core Business
- **Primary industry**: Travel technology / Travel agency services
- **Target customers**: B2B2C – Fora’s platform is used by travel advisors (entrepreneurs) who in turn serve leisure travelers; also serves hotels, tour operators, and other travel suppliers.
- **Mission/purpose**: “Power the next generation of travel entrepreneurs” and “create a better ecosystem for everyone” – advisors, travelers, and suppliers.

## Products & Services
- **Fora Platform (for advisors)**: An all‑in‑one SaaS solution that handles booking (180k+ hotels, cruises, tours, etc.), payments, itinerary creation, price monitoring, automated commission tracking, and workflow management.
- **Training & Support**: Comprehensive onboarding and ongoing education programs, including AI‑powered tools and a community forum, designed to help newcomers (97% of advisors are new to selling travel) launch and scale their businesses.
- **Supplier Network**: Access to preferred partnerships with 7,000+ suppliers globally, providing exclusive perks and commission structures for advisors and their clients.
- **AI‑Enabled Features**: Proprietary AI agents, conversational AI operations, and data‑driven insights to streamline research, booking, and client communication.

## Market Standing
- **Valuation / Funding**: Not publicly disclosed; backed by major venture firms Thrive Capital, Insight Partners, Forerunner Ventures, and Heartcore Capital.
- **Key Metrics**: Over 15,000 active advisors; more than $2.5 billion in travel booked; serving 384k+ travelers across 180+ countries.
- **Notable Investors/Partners**: Thrive Capital, Insight Partners, Forerunner Ventures, Heartcore Capital; preferred partnerships with major hotel chains (Hilton, IHG, Accor, Marriott), cruise lines, tour operators, and destination management companies.
- **Growth Signals**: Rapid advisor community growth (15k+ advisors since 2021); international expansion (Chapters across North America and growing globally); 63% year‑over‑year increase in job postings (LinkedIn).

## Competitive Advantages
- **AI‑First Platform**: Combines AI efficiency with human judgment, enabling advisors to deliver highly personalized trips that algorithms alone cannot replicate.
- **Low‑Barrier Entry**: Training and support structure designed to attract thousands of first‑time travel entrepreneurs (97% new to industry), dramatically expanding the talent pool.
- **Community & Partnership Ecosystem**: A collaborative global community of advisors, plus exclusive supplier relationships, create network effects that strengthen both advisor and traveler experience.
- **Operational Back‑End**: Automated payments, commission tracking, and itinerary management remove administrative friction, letting advisors focus on client relationships.

## Strategic Focus
- **Expanding the Advisor Network**: Continue recruiting and training new entrepreneurs, with a strong emphasis on inclusivity and accessibility.
- **AI & Product Innovation**: Deep investment in AI agents, data analytics, and platform automation to further simplify the advisor workflow and enhance travel planning.
- **International Growth**: Building local Chapters outside North America and developing a global advisor community.
- **Supplier Partnership Development**: Expanding the preferred partner roster to offer advisors even more exclusive benefits and inventory.

## Why Work Here
- **Culture**: Described as “energizing, collaborative, and mission‑driven” with a strong emphasis on teamwork and trust. Leadership trusts employees to make meaningful contributions.
- **Engineering Environment**: The engineering team is “collaborative, disciplined, and mission‑driven”; they see technology as the key to solving fundamental travel industry challenges.
- **Work Policy**: Hybrid/office‑first based in a sunlit NYC headquarters with skyline views. Catered lunches weekly, team outings, and travel perks.
- **Benefits**: “Best‑in‑class benefits” including travel perks, weekly catered lunches, team outings, and a vibrant office environment. Employees cite the energy and support as standout reasons to join.
- **Recent Job Postings**: 31 active openings as of mid‑2026, including roles in engineering (front‑end, data, AI), product management, analytics, operations, and advisor success. The company is actively growing its HQ team.

## Sources
1. [foratravel.com/about-us](https://www.foratravel.com/about-us)
2. [foratravel.com/careers](https://www.foratravel.com/careers)
3. [foratravel.com/](https://www.foratravel.com/)
4. [linkedin.com/company/foratravel](https://www.linkedin.com/company/foratravel)

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