---
title: 'Community Support Manager at Raya'
canonical: 'https://feeny.ai/job/community-support-manager-raya-remote-gx6gz795v99r'
type: 'job'
last_seen: '2026-11-04'
---

# Community Support Manager at Raya

- **Company:** Raya
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/raya/7dedacf1-d145-45b5-a15a-94ae344987e4

## Job description

The experiences we create through our product are reflected by the teams who support them. Our Community Support team exists not just to answer questions, but to set a new standard for what thoughtful, high-touch, member-obsessed customer support can look like. By offering best-in-class support, we communicate Raya’s values through every word we write and aim to be the most thoughtful support team in the world, where every interaction feels personal, empathetic, and genuinely helpful. We are looking for people who truly care about others, are motivated to go the extra mile in every interaction, and take the time to understand the reason behind someone’s outreach so they can respond with clarity, empathy, warmth, and care. Every message should feel intentional and considered. If you believe support is a craft and want to help define what world-class feels like, we would love to hear from you. As part of the Community Support team, you will play a key role in upholding Raya’s values and delivering a world-class member experience. You will be the voice of the company, helping members navigate questions, resolve issues, and feel genuinely supported. We approach support with the same mindset as hospitality, where every interaction is an opportunity to make someone feel welcomed, understood, and cared for. You will work closely with a talented global support team and collaborate daily with Community leadership and cross-functional partners across the business. This is a fully remote position reporting directly to the Head of Community Support. Due to the nature of this role, you’ll be handling personal details, private information, and other sensitive content. For that reason, discretion, integrity, and sound judgment are essential.

Please note: This role requires weekend work and availability for either a Thursday-Monday or Saturday-Wednesday or Wednesday-Sunday. Early morning or evening shifts will be required, depending on your time zone, and some public holidays are included. Shift schedules are reviewed regularly and may evolve based on business needs.

What You'll Do:

- Provide timely, accurate, and precise support to Raya members via email
- Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard
- Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare
- Communicate trends, recurring issues, and member insights to help improve the member experience
- Participate in product testing and support quality assurance efforts during new releases
- Analyze support data and surface actionable insights to improve team efficiency and the member experience
- Actively contribute to policy and process improvements that enhance support workflows
- Help foster a positive, collaborative, and high-performing team and company culture

What We're Looking For:

- Experience in customer service, in any industry
- Exceptional written and verbal communication skills
- Strong critical thinking and problem-solving abilities
- Excellent active listening skills to understand member needs and provide highly bespoke responses
- Superb attention to detail with a consistent focus on quality
- Deep empathy, patience, and a calm, thoughtful approach to conflict resolution
- A passion for delivering exceptional service and setting a high bar for member experience
- Comfortable working in a fast-paced, startup environment
- Able to handle sensitive and confidential content with care
- Ability to work a Thursday-Monday or Saturday-Wednesday or Wednesday-Sunday schedule, including early mornings or late evenings depending on your time zone

Nice to Have:

- Experience in hospitality, member clubs or other high-touch service environments
- Familiarity with the Raya app and community
- Experience using Zendesk or a similar support platform

## About Raya

## Company Overview
- **One-liner**: Raya is a private, membership-based community platform where people around the world can connect and collaborate to find life partners, friends, and professional opportunities.
- **Entity Type**: Private (Pre-Seed funded, 2016)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2015
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Technology, Information and Internet
- **Target customers**: B2C – Adults seeking a trusted, curated social networking experience
- **Mission or purpose statement**: To create a trusted online community where people feel comfortable finding life partners, friends, and work collaborations, and to bring these interactions into the real world.

## Products & Services
- **Raya App**: A membership-based social community platform that uses an application process with algorithmic assessment and anonymous committee input to curate its user base. Members pay a monthly fee and are expected to follow rules of respect, trust, and privacy.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – At least one Pre-Seed round ($1.6M led by Atlas Finance Group in Dec 2016) and another round in June 2019 (details undisclosed). Additional investors include Dreamers VC, Analog Ventures, Section 32, X&Management, and Niche Capital.
- **Notable Investors/Partners**: Atlas Finance Group, Dreamers VC, Analog Ventures, Section 32, X&Management, Niche Capital
- **Growth Signals**: Headcount of ~101 employees, with a **yearly growth of +38.6%**. Workforce distributed across 15 countries. Active job postings are up **+33.3% year-over-year**, indicating expansion.

## Competitive Advantages
- **High Curation/Exclusivity**: Raya’s strict application process (with referrals and committee review) creates a highly selective, trust-based community that differentiates it from mass-market social networks.
- **Community-First Culture**: Strong emphasis on member behavior and shared values; low report rate (~1 in 11,000 connections) signals a high-quality user experience.
- **Privacy & Trust**: Strict policies against hate, excessive wealth display, and disrespect, creating a safe environment for genuine connections.

## Strategic Focus
- **Global Expansion**: Raya has openings in Los Angeles, New York, London, Paris, Berlin, Barcelona, and Mexico City, and is actively growing its engineering and product teams.
- **AI & ML Integration**: The company has a dedicated Head of Machine Learning, AI, and Data, and uses algorithms to assess applications and improve the community experience.
- **Product Development**: Active hiring for Product Managers and Senior Backend Engineers suggests investment in new features (e.g., "Places") and scaling core infrastructure.

## Why Work Here
- **Career Growth**: Fast-growing company (+38.6% YoY headcount) with opportunities to take on ownership in engineering, product, and AI/ML roles.
- **Global & Remote-first Culture**: Fully remote roles available, with global hubs and a diverse team across 15 countries.
- **Technical Challenges**: Work on complex systems for recommendations, member experience, and internal tools using a modern stack (Python, Node.js, Kubernetes, MongoDB, TensorFlow, Looker, dbt).
- **Culture**: Described as a "family of talented individuals" devoted to fostering human connection through technology.
- **Location Flexibility**: Remote roles; hubs in major cities worldwide.

## Sources
1. [rayatheapp.com](https://www.rayatheapp.com/about)
2. [rayatheapp.com/careers](https://www.rayatheapp.com/careers)
3. [LinkedIn](https://linkedin.com/company/rayatheapp)
4. [Lever.co](https://jobs.lever.co/raya)
5. [CBInsights](https://www.cbinsights.com/company/raya)

## Other roles at Raya

- [Senior Data Scientist, Places](https://feeny.ai/job/senior-data-scientist-places-raya-remote-etbw7y5jr4j0)
- [Senior iOS Engineer, Places](https://feeny.ai/job/senior-ios-engineer-places-raya-remote-28z3q415ehp7)
- [Server Engineering Manager, Member Experience](https://feeny.ai/job/server-engineering-manager-member-experience-raya-remote-gbxfa0qmj3tn)
- [Full-Stack Engineer, Internal Tools](https://feeny.ai/job/full-stack-engineer-internal-tools-raya-remote-796srqpyyy3m)
- [Senior Backend Engineer, Member Experience](https://feeny.ai/job/senior-backend-engineer-member-experience-raya-remote-kthfw491fyv4)