--- title: 'Community Support Specialist at Partiful' canonical: 'https://feeny.ai/job/community-support-specialist-partiful-new-york-g284zybap5pw' type: 'job' last_seen: '2026-10-15' --- # Community Support Specialist at Partiful - **Company:** Partiful - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-30 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/partiful/4af8a7b8-a57b-4516-a2fc-443cd4cda433 ## Job description Partiful's mission is to cultivate friendships through social events. We believe parties (and other social events) are the most effective way to meet new people and make friends. Our product helps you throw incredible events, starting with memorable party pages that make it easy to plan & communicate with guests — [download the app](http://partiful.com/download) to see how it works! We're building new ways to streamline planning, connect meaningfully in the real world, and make connections between friends-of-friends. Our ultimate vision is to power everything you do in-person with your friends, eliminating the friction of bringing your most memorable experiences to life. You can read more about our mission in [The Washington Post](https://www.washingtonpost.com/technology/2023/12/31/partiful-gen-z-new-years-eve/), [The New York Times](https://www.nytimes.com/2022/09/15/style/partiful-event-planning-parties.html), [The Wall Street Journal](https://www.wsj.com/articles/evites-are-out-this-new-text-message-party-planner-is-in-46e8b64f), [The Atlantic](https://www.theatlantic.com/technology/archive/2022/12/party-invitation-website-partiful/672333/), [Wirecutter](https://www.nytimes.com/wirecutter/reviews/partiful-app-review/), and [USA Today](https://www.usatoday.com/story/tech/news/2024/08/04/partiful-app-party-planning/72619936007/?taid=66af5128983783000189ad12&utm_campaign=trueanthem&utm_medium=social&utm_source=twitter). Partiful was named [Google’s Best App of 2024](https://blog.google/products/google-play/google-play-best-apps-games-2024/), a [Finalist for Apple’s App Store Awards](https://www.apple.com/newsroom/2024/11/apple-reveals-45-app-and-game-finalists-for-the-2024-app-store-awards/), and Apple’s [App of the Day](https://apps.apple.com/us/story/id1771691398) (awarded 4x). In 2025, we were named one of [TIME's 100 Most Influential Companies](https://time.com/collections/time100-companies-2025/7289589/partiful/), one of [Fast Company's Most Innovative Companies](https://www.fastcompany.com/91270177/social-media-most-innovative-companies-2025-duolingo-bluesky-boston-celtics-pinterest-partiful-planoly-sesame-workshop-feeld-strava-yelp), and named to [Inc. Magazine's Best in Business List](https://www.inc.com/john-jannuzzi/how-partiful-became-the-life-of-gen-zs-irl-party/91263552). Our company is backed by top-tier investors including Andreessen Horowitz and Google Ventures, and advised by the founders of some of the most successful consumer social products ever made. ## The Role As a Community Support Specialist, you’ll be the bridge between our users and our product team. You’ll troubleshoot issues, write crisp bug reports, and surface recurring pain points directly to the product team. You’ll also be the human behind Partiful - the person making sure our users feel heard, supported, and excited to use our product to power their most important moments. In this role, you will: - Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness - Resolve user questions and issues end-to-end — from simple how-tos to complex edge cases - and know when to escalate - Develop deep product knowledge so you can diagnose problems quickly and guide users effectively - Identify trends in support volume and user pain points, and proactively surface them to Product / Engineering - Write and improve macros, help center articles, and internal documentation to scale support quality and reduce repeat issues - Act as a strong voice of the user, advocating for fixes and improvements based on what you see in the real world - Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop - Contribute to building an AI-native support function — using automation, tools, and AI workflows to streamline and improve support operations - Help maintain a positive, community-first tone that’s inline with our brand voice You're likely a good fit if: - Have 2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app, ticketing platform, or events company) - Are an excellent communicator - you can be warm, clear, and precise, even when users are frustrated - Have strong judgment: you know when to move fast, when to slow down, and when to escalate - Are extremely organized and can handle high volume without letting things slip - Are a great problem solver - you enjoy diagnosing what’s really going on and getting to the root cause - Have a bias for action and take ownership naturally (you don’t wait to be told what to do) - Can spot patterns and think systematically about how to reduce support load over time - Are tech-comfortable and excited to use AI tools to work faster and smarter - Bonus: you have experience working with product/engineering teams and writing strong bug reports What we offer: - 401(k) with up to 6% matching - Comprehensive health, dental, and vision insurance for you and all your dependents (FSAs and HSA plans available) - Free OneMedical membership, telehealth, and virtual mental health services - Commuter benefits & contributions towards ClassPass and Citibike memberships - Unlimited vacation (minimum 3 weeks required) - Quarterly stipend to plan your own party and dogfood the product - Quarterly travel benefit & semiannual team off-sites - Get invited to exclusive parties 🎉 The salary range for this role is $75,000-$95,000 plus equity; the specific offer package will be based on years of experience. Please note this is an in-person role with 3 days a week in person at our office in Brooklyn, New York. We're an equal-opportunity employer and strongly encourage applicants from traditionally underrepresented backgrounds to apply. We're proud to be a diverse team, and actively work to bring new perspectives to the table. ## About Partiful ## Company Overview - **One-liner**: Partiful is a free event planning and management platform that makes it easy to create fun, modern invites, manage RSVPs, and send updates via text—all designed to power real-world connections. - **Entity Type**: Private (Series A; raised $20M led by Andreessen Horowitz in November 2022) - **Headquarters**: Brooklyn, New York, United States (also offices in New York, NY and London, UK) - **Founded**: 2020 - **Founders**: Joy Tao (Co-Founder & CTO) and Shreya Murthy (Co-Founder & CEO) ## Core Business - **Primary Industries**: Event planning, social networking, consumer technology - **Target Customers**: B2C (individuals hosting parties, gatherings, and events of all sizes) and increasingly B2B (ticketing for event organizers) - **Mission or Purpose Statement**: "Our mission is to power meaningful connections in the real world." (from [partiful.com/careers](https://partiful.com/careers)) ## Products & Services - **Partiful Invites**: Free, customizable digital invitations with animations, fonts, and templates. RSVPs via name and phone number, with guest list stalking, comments, reactions, and photo albums. - **Text Blast**: Send one-to-many updates to all guests (e.g., arrival instructions, last-minute changes). - **Polls & Questions**: Poll guests for best dates, dietary preferences, playlist suggestions, or party themes. - **Ticket Sales**: Integrated ticketing with tiered pricing, QR code check-in, and sales tracking (new feature). - **Photo Albums**: Shared event photo albums where guests can add their own pictures. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding $20M (Series A, November 2022, led by Andreessen Horowitz with 5 investors); Annual Revenue $650k (estimated, per LinkedIn) - **Notable Investors/Partners**: Andreessen Horowitz (lead investor in Series A); also backed by prominent angel investors (not listed in provided data) - **Growth Signals**: - 89 employees (+70.3% year-over-year, +45 people) - 26.5 million monthly website visits (+89.6% year-over-year) - 13,751 LinkedIn followers (+126.3% year-over-year) - Global website rank #1,760; 92% of traffic from the United States - Actively hiring across multiple roles (engineering, data science, business development, operations) ## Competitive Advantages - **Free and frictionless**: No paywalls; all core features are free, lowering the barrier to creating an event. - **Viral distribution**: Invites are shareable via text, email, Instagram, WhatsApp, and more, driving organic growth. - **User experience**: Modern, fun, and customizable templates with animations and a strong brand identity ("Parties are back"). - **Text-first approach**: Automatically sends reminders and blasts, reducing the need for group chat chaos. - **Speed and craft**: The team ships multiple times per week and emphasizes quality, precision, and attention to detail (from [partiful.com/careers](https://partiful.com/careers)). ## Strategic Focus - Continuing to grow the user base by making event planning effortless and fun. - Expanding monetization through ticketing and payment collection features. - Deepening the product experience (polls, photo albums, text blasts) to become the default platform for all social gatherings. - Scaling the team across engineering, data science, growth, and operations (mostly in Brooklyn, NY). ## Why Work Here - **Culture highlights**: Values include integrity, speed, ownership, openness, creativity, and craft. The team believes in moving fast, shipping frequently, and doing creative work with a high bar for quality. - **Remote/hybrid/office policy**: All current open roles are listed as full-time in Brooklyn, NY, indicating an in-office (or hybrid) expectation. - **Notable perks** (from [partiful.com/careers](https://partiful.com/careers)): - Unlimited PTO (with a minimum of 3 weeks required) - Health, dental, and vision coverage - ClassPass and One Medical memberships - CitiBike discount and other commuter benefits - Telehealth and mental health services - 401k matching - Monthly party stipend - **Engineering culture**: Emphasis on ownership, rapid iteration, and high craft. The tech stack includes TypeScript, React Native, React, and various modern tools. ## Sources 1. [partiful.com/careers](https://partiful.com/careers) 2. [partiful.com](https://partiful.com/) 3. [partiful.com/about](https://partiful.com/about) 4. [jobs.ashbyhq.com/partiful](https://jobs.ashbyhq.com/partiful) 5. [linkedin.com/company/partiful](https://www.linkedin.com/company/partiful) ## Other roles at Partiful - [Strategic Accounts Lead](https://feeny.ai/job/strategic-accounts-lead-partiful-new-york-kbm365b31kre) — New York, NY - [Platform Engineer, Trust and Safety](https://feeny.ai/job/platform-engineer-trust-and-safety-partiful-new-york-649e3nxthqg0) — New York, NY - [Head of Engineering](https://feeny.ai/job/head-of-engineering-partiful-new-york-va6373wq2s03) — New York, NY - [🎨 Product Designer (Opportunistic)](https://feeny.ai/job/product-designer-opportunistic-partiful-new-york-531a015vfjd4) — New York, NY - [📱 App Infrastructure (React Native) Engineer](https://feeny.ai/job/app-infrastructure-react-native-engineer-partiful-new-york-fwzthzktmmk7) — New York, NY - [🛠️ Staff Platform Engineer (Full-Stack)](https://feeny.ai/job/staff-platform-engineer-full-stack-partiful-new-york-nekhdpjn9zbp) — New York, NY - [🛠️ Platform Engineer (Full-Stack)](https://feeny.ai/job/platform-engineer-full-stack-partiful-new-york-0em7kwscbsdm) — New York, NY - [Opportunistic Application](https://feeny.ai/job/opportunistic-application-partiful-new-york-6svb8xdhf528) — New York, NY