---
title: 'Complaint Analyst at Cala Health'
canonical: 'https://feeny.ai/job/complaint-analyst-cala-health-san-mateo-rbrp9q23pb77'
type: 'job'
last_seen: '2026-09-06'
---

# Complaint Analyst at Cala Health

- **Company:** Cala Health
- **Location:** San Mateo, CA
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/calahealth/jobs/6164406004

## Job description

## About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

Title: Complaint Analyst Reports to: Quality Engineer

Location: Onsite, 5 days a week Employment type: Full-Time, Exempt Pay range: $70,000 - $90,000

The Opportunity Turn quality insights into action. We’re looking for a sharp, detail-oriented Complaint Analyst to own the complaint lifecycle, investigate returned products, and uncover trends that elevate our Quality Management System (QMS)

A Day in the Life

- Complaint Triage & QMS Logging: Review inbound feedback to determine if issues meet formal complaint criteria. Accurately enter details into Arena to prevent backlogs and ensure seamless tracking.
- Hands-On Device Investigation: Safely process and inspect returned devices, executing thorough physical analyses to identify primary failure modes and root causes.
- Data Analytics & Trend Tracking: Monitor return rates and complaint metrics to spot emerging patterns, evaluate product performance, and uncover process improvement opportunities.
- Management Reporting: Synthesize technical findings, trend reports, and metric summaries into clear reports for leadership review.
- QMS & Regulatory Compliance: Apply foundational Quality Management System principles, strictly adhering to internal SOPs and FDA regulations throughout every stage of the lifecycle.
- Continuous Improvement: Identify operational inefficiencies and offer constructive, actionable feedback to elevate team standards and overall quality.
- Timely Case Closure: Maintain rigorous documentation standards and attention to detail to execute precise, compliant, and timely file closures.

## Skills and Experience

Required:

- Associate or bachelor’s degree in an engineering or technical discipline.
- Understanding of SQL, Python for querying databases, aggregating sparse records, and performing statistical analysis.
- Experience with QMS concepts and the role of quality assurance in the medical device manufacturing environment is highly desired.
- Strong written and verbal communication skills, analytical reasoning, attention to detail, and the ability to prioritize tasks to meet strict regulatory deadlines.

Physical Demands:

- Ability to lift, move, and handle package returns and testing objects weighing up to 20 pounds.

Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support. Sponsorship decisions are made individually based on role, timeline, and cost considerations, and are not guaranteed.

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

## About Cala Health

## Company Overview
- **One-liner**: Cala Health is a bioelectronic medicine company developing non-invasive wearable neuromodulation therapies, starting with the FDA-cleared Cala kIQ system for treating hand tremors in essential tremor and Parkinson’s disease.
- **Entity Type**: Private (total funding of $298.3M across 8 rounds)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2014
- **Founders**: Kate Rosenbluth, PhD (President & Chief Innovation Officer) [calahealth.com](https://calahealth.com/about-us/)

## Core Business
- **Primary industry**: Medical Equipment Manufacturing / Bioelectronic Medicine / Healthcare
- **Target customers**: B2B (physicians, healthcare providers, payors) and B2C (patients with essential tremor and Parkinson’s disease). Serves both Medicare/VA beneficiaries and commercial insurance patients.
- **Mission**: “To free people from the burden of chronic disease” and “set a new standard of care for chronic disease” [calahealth.com](https://calahealth.com/about-us/)

## Products & Services
- **[Cala kIQ™ System](https://calahealth.com/)**: An FDA-cleared, physician-prescribed wearable device that delivers transcutaneous afferent patterned stimulation (TAPS) therapy. Provides on-demand tremor relief lasting over 90 minutes per session. The device is covered by Medicare and the VA. Includes a patient portal (MyCala.com) for tracking therapy data and sharing results with clinicians.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Annual revenue of $11.3M (latest estimate) [linkedin.com](https://www.linkedin.com/company/cala-health-inc)
- **Total Funding**: $298.3M (8 prior funding rounds) [linkedin.com](https://www.linkedin.com/company/cala-health-inc)
- **Notable Investors/Partners**: Backed by leading healthcare and technology investors (specific names not disclosed in provided sources). Partners include Medicare (CMS), the VA, and various commercial insurance plans. [calahealth.com](https://calahealth.com/)
- **Growth Signals**: Headcount grew 37.5% YoY (82 employees). Job postings increased 50% monthly and 200% quarterly. Expanded presence to Japan. Launched next-generation Cala kIQ system. Received FDA Breakthrough Device Designation for Parkinson’s disease tremors. CMS created unique HCPCS codes and a positive Local Coverage Determination for TAPS therapy. [linkedin.com](https://www.linkedin.com/company/cala-health-inc) [calahealth.com](https://calahealth.com/about-us/)

## Competitive Advantages
- **First-mover in non-invasive prescription tremor therapy**: Cala kIQ is the only FDA-cleared wearable device for action hand tremor in essential tremor and Parkinson’s disease.
- **Proprietary TAPS technology**: Combines neuroscience and wearable electronics to deliver individualized peripheral nerve stimulation.
- **Strong clinical evidence**: Completed the largest noninvasive therapeutic clinical study for essential tremor (PROSPECT study) and a multi-center randomized controlled trial (ET-03). Published long-term real-world evidence.
- **Reimbursement path**: Medicare coverage and unique HCPCS codes reduce barriers for patient access.

## Strategic Focus
- **Expanding indications**: Developing therapies for neurology, cardiology, and psychiatry beyond essential tremor.
- **Scaling commercial reach**: Growing sales, marketing, and therapy access teams (e.g., Director of Marketing, Sales Operations Manager).
- **Product iteration**: Continuous improvement of the Cala kIQ platform and patient data insights.

## Why Work Here
- **Culture**: Patient-first mindset with values of “One Team”, “Trust”, and “Bold Innovation”. Emphasis on community through GOYA (Get Off Your A**) mentoring and LHF (Let’s Have Fun) event planning. [calahealth.com](https://calahealth.com/about-us/careers/)
- **Benefits**: Competitive pay, health & wellness benefits, 401(k) savings plan, company equity, onsite gym, cell phone reimbursement, paid holidays, flexible time off, educational stipend, lunch & learns, professional development and mentorship. [calahealth.com](https://calahealth.com/about-us/careers/)
- **Work model**: Mix of on-site (San Mateo, CA) and remote roles. Engineering and manufacturing roles are in the Bay Area or Minneapolis/St. Paul. Some positions (e.g., Sales Operations Manager) are fully remote. [greenhouse.io](https://job-boards.greenhouse.io/calahealth/jobs/5982842004)
- **Engineering culture**: Hands-on hardware and software development with direct impact on patient lives. Opportunities in firmware, full-stack, mechanical design, and manufacturing engineering.

## Sources
1. [calahealth.com](https://calahealth.com/about-us/) – Company history, leadership, mission, FDA milestones, clinical studies
2. [calahealth.com](https://calahealth.com/about-us/careers/) – Careers page with benefits, values, culture details
3. [calahealth.com](https://calahealth.com/) – Product page for Cala kIQ, therapy details, coverage information
4. [greenhouse.io](https://job-boards.greenhouse.io/calahealth/jobs/5982842004) – Open job listings and office locations
5. [linkedin.com](https://www.linkedin.com/company/cala-health-inc) – Company details: headcount, revenue, funding, employee growth, department breakdown

## Other roles at Cala Health

- [Senior Firmware Engineer, Research](https://feeny.ai/job/senior-firmware-engineer-research-cala-health-san-mateo-mmvpgn0m39h4) — San Mateo, CA
- [Therapy Access Specialist](https://feeny.ai/job/therapy-access-specialist-cala-health-remote-tn1r3n3pg7pp)
- [Cost Accounting Manager](https://feeny.ai/job/cost-accounting-manager-cala-health-san-mateo-3k9kcan0hqd2) — San Mateo, CA
- [Security Engineer](https://feeny.ai/job/security-engineer-cala-health-united-states-a4yxvvaxp11w) — United States
- [Director, Marketing](https://feeny.ai/job/director-marketing-cala-health-san-francisco-rw9qtt342wgy) — San Francisco, CA
- [Manager, Therapy & Commercial Training](https://feeny.ai/job/manager-therapy-commercial-training-cala-health-remote-x5b97appjkfx)
- [Product Manager](https://feeny.ai/job/product-manager-cala-health-san-mateo-hm37p1v87met) — San Mateo, CA
- [Senior Mechanical Design Engineer](https://feeny.ai/job/senior-mechanical-design-engineer-cala-health-san-mateo-47bkttda9q0v) — San Mateo, CA