---
title: 'Complaints Administrator Intern at takealot.com'
canonical: 'https://feeny.ai/job/complaints-administrator-intern-takealot-com-cape-town-wnvpn1kqpr68'
type: 'job'
last_seen: '2026-09-11'
---

# Complaints Administrator Intern at takealot.com

- **Company:** takealot.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8190535

## Job description

Takealot South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

## Key Responsibilities

- To assist the complaints administrative process and resolution thereof.
- Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
- Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
- Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
- Liaising with customer service to obtain further information to facilitate investigation resolution.
- Building and maintaining sustainable business relationships amongst stakeholders.
- General organizing and administrative support as required.
- Performs other related duties, in accordance with operational business requirements.

Requirements & Qualifications:

- N6
- No prior work experience required — this is an entry-level internship

Skills Required:

- Computer Literacy: Be able to utilise computers and digital platforms.
- Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Good written, verbal, and visual communication skills.
- Good time management and organisational skills.
- Capability to collect, interpret, and present data.
- Excellent problem-solving skills and logical thinker.
- Must be able to respond quickly to ever changing and evolving situations and processes.
- Must be able to work well under pressure with a strong attention to detail.
- Good interpersonal skills - must be able to work well as an individual as well as part of a team.

Attributes Required:

- Good problem-solving skills and logical thinker.
- Must be able to respond quickly to ever changing and evolving situations and processes.
- Self-starter able to initiate new projects (where able).
- Strong communication skills, both verbal and written.
- Good time management working towards daily/weekly KPI’s.
- Willingness to learn and grow within the team and company.
- Reading, understanding and compiling reports advantageous
- Focused, self-motivated and target driven; determined to succeed.
- Willingness to learn and grow within the team and company.

This is an 18-month contract

High Level:

At the Takealot Group, our Internship  Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship  program will prepare you for a career in a large-scale and fast-paced environment.

Every selected Intern  gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment:

- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above, you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

## About takealot.com

## Company Overview
- **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network.
- **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2011
- **Founders**: Kim Reid

## Core Business
- Primary industry/industries: E-commerce / Online Retail
- Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers
- Mission or purpose: "Changing lives in South Africa for the better through e-commerce."

## Products & Services
- **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations).
- **Mr D**: On-demand food delivery service (part of Takealot Group).
- **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group).
- **TakealotMORE**: Membership/loyalty program offering perks and faster delivery.
- **Seller CAPITAL**: Funding program for marketplace sellers.
- **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations.
- **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers)
- **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026.
- **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner)
- **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries

## Competitive Advantages
- Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery.
- Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs.
- Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty.
- Strong parent company backing (Naspers) providing capital and strategic support.

## Strategic Focus
- Achieving group profitability by 2026 after takealot.com's 2024 profit milestone.
- Expanding the marketplace ecosystem with more sellers and exclusive brands.
- Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points.
- Investing in technology and supply chain automation to improve efficiency.

## Why Work Here
- Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together."
- Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech.
- Hybrid/remote policy not explicitly stated; roles are based in South Africa.
- Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment.
- Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4).

## Sources
1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/)
2. [Takealot Group – Our Story](https://takealotgroup.com/)
3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot)
4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom)
5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info)

## Other roles at takealot.com

- [Business Management Intern](https://feeny.ai/job/business-management-intern-takealot-com-cape-town-4ygf7hkmwh62) — Cape Town, South Africa
- [Occupational Health and Safety Officer](https://feeny.ai/job/occupational-health-and-safety-officer-takealot-com-cape-town-06944wf6b9xk) — Cape Town, South Africa
- [Head of Product - Mr D](https://feeny.ai/job/head-of-product-mr-d-takealot-com-cape-town-k3wjwz93vhdy) — Cape Town, South Africa
- [Loss Prevention Lead](https://feeny.ai/job/loss-prevention-lead-takealot-com-johannesburg-9h7ehzfmxqya) — Johannesburg, South Africa
- [Mr D - Sales Executive](https://feeny.ai/job/mr-d-sales-executive-takealot-com-cape-town-pzjbge88kcyh) — Cape Town, South Africa
- [Mr D - Senior Copywriter and Content Strategist](https://feeny.ai/job/mr-d-senior-copywriter-and-content-strategist-takealot-com-cape-town-w3fda56364n5) — Cape Town, South Africa
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- [Mr D - Partner Success Associate 2](https://feeny.ai/job/mr-d-partner-success-associate-2-takealot-com-cape-town-p44anh9acc61) — Cape Town, South Africa
- [Supply chain Intern](https://feeny.ai/job/supply-chain-intern-takealot-com-cape-town-14vv8mb0jfvn) — Cape Town, South Africa
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