---
title: 'Complaints and Data Rights Administrator at Lendable'
canonical: 'https://feeny.ai/job/complaints-and-data-rights-administrator-lendable-london-9qap2tmrwpf1'
type: 'job'
last_seen: '2026-09-26'
---

# Complaints and Data Rights Administrator at Lendable

- **Company:** Lendable
- **Location:** London, United Kingdom / Kent, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/lendable/a39f56da-12a5-4e15-983b-b84568554030

## Job description

## About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

- One of the UK’s most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on [Trustpilot](https://uk.trustpilot.com/review/lendable.co.uk))

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

- Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
- Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

## About the role

As we grow, we're looking to expand our Complaints Administration team with a Complaints and Data Rights Administrator. You'll be responsible for managing the end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests, ensuring Lendable meets its obligations under UK GDPR and the Data Protection Act within statutory deadlines. If you have experience handling data rights requests, working in a regulated financial services environment, or in a data protection, compliance, or information governance role, and have the following skills, we'd love to hear from you:

- Strong organisational skills and the ability to manage a high-volume caseload against strict statutory deadlines
- Excellent attention to detail, particularly when reviewing and redacting sensitive personal data
- The ability to work confidently across multiple internal systems to locate, extract, and compile customer data
- Clear written communication, able to explain data rights and outcomes to customers in plain English
- Sound judgement in identifying and applying relevant exemptions, and escalating complex or high-risk requests appropriately
- An eye for continuous improvement, constantly looking for ways to make processes more efficient

Also, even better if you have:

- Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environment
- An understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance
- Experience with redaction tools and case management systems
- An understanding of financial services data (loans, cards, auto-finance) and its sensitivity
- Experience liaising with the ICO or handling escalated data protection complaints

## Your team's objectives

Lendable is committed to respecting customers' data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law. As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance.

## How you'll impact those objectives

The ideal candidate will have strong administrative and organisational skills, an eye for detail, and the confidence to work across multiple teams and systems to gather and prepare accurate, complete responses.

- You will manage a caseload of DSARs and other data rights requests from receipt through to closure, tracking progress against statutory deadlines
- You will liaise with teams across the business (Operations, Product, Engineering, Complaints) to locate and extract all relevant customer data
- You will carefully review and redact data to protect third-party information and apply relevant exemptions in line with policy and legal guidance
- You will maintain accurate records of all requests, decisions, and rationale to ensure full auditability
- You will communicate clearly and professionally with customers regarding the status and outcome of their requests
- You will identify and escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team as needed
- You will help identify process improvements and contribute to the continuous improvement of DSAR handling procedures and tooling
- You will maintain up-to-date knowledge of UK GDPR, the Data Protection Act 2018, and relevant ICO guidance
- You will champion the use of AI tools and technology to improve the efficiency and accuracy of the DSAR process
- You will work well under pressure, adapting to fluctuating request volumes while maintaining quality and compliance standards

The Interview Process

- A quick phone call with one of the team
- An exercise to demonstrate your approach to handling a DSAR case
- An assessment to evidence your knowledge of UK GDPR and data rights obligations
- Onsite Interview
- Discuss the exercises you have completed
- Meet the team you'll work with daily

Life at Lendable

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our [blog](https://blog.lendable.co.uk/)!

## About Lendable

## Company Overview
- **One-liner**: Lendable is a British fintech company that uses AI and open banking data to provide fast, transparent personal loans, credit cards, and car finance.
- **Entity Type**: Private (Unicorn, last valued at ~£3.5 billion in March 2022)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Martin Kissinger, Victoria van Lennep, Paul Pamment, Jakob Schwarz

## Core Business
- **Primary industry**: Financial Technology (Consumer Finance)
- **Target customers**: B2C (prime and near-prime borrowers in the UK, US, and Mexico)
- **Mission or purpose**: To challenge a stale and archaic loans and credit industry by making smart borrowing cheaper, more transparent, and more accessible for responsible people.

## Products & Services
- **Lendable**: The original fast, transparent personal loan platform. Offers instant eligibility checks and guaranteed rates up front, with funds transferred instantly upon approval. Uses open banking and AI to see customers as individuals, not just credit scores.
- **Zable**: A financial superapp that combines borrowing, saving, money management, credit score building, and smarter deals for utilities, mobile contracts, and insurance. Includes the Zable Credit Card and Zable Loans.
- **Autolend**: A car finance product bringing Lendable’s transparency and speed to the auto finance market.
- **Zable Mobile**: A mobile plan launched in partnership with Gigs in October 2025, the first mobile plan by a fintech in Britain.

## Market Standing
- **Valuation/Market Cap**: ~£3.5 billion (as of March 2022 funding round)
- **Key Metric**: Revenue of £446 million (2025); Profitable since 2017
- **Notable Investors/Partners**: Ontario Teachers' Pension Plan Board (lead investor in £210M round), Balderton Capital, Waterfall Asset Management, Goldman Sachs, Passion Capital
- **Growth Signals**: Number 1 issuer of personal loans in the UK by volume; number 2 credit card issuer in the UK (2025); expanded to the US (2021) and Mexico (2026); launched Zable Mobile (first fintech mobile plan in the UK); 800+ employees; 100,000+ Trustpilot reviews with a 5.0* rating; billions in annual originations.

## Competitive Advantages
- **Proprietary AI & Open Banking**: Uses the deepest open banking dataset in the market and advanced AI models to see customers as individuals, not just credit scores, enabling instant, guaranteed rates and higher approval rates for responsible borrowers.
- **Market Leadership**: The number 1 issuer of personal loans in the UK and number 2 credit card issuer, with a track record of profitable growth since 2017.
- **Customer Experience**: 5.0* rating from 100,000+ Trustpilot reviews, driven by a fully digital, hassle-free, and transparent process with no bait-and-switch.
- **Technology-First Platform**: A proprietary platform that automates everything from instant credit decisions to saving customers money with tailored offers, operating as a two-sided marketplace for institutional investors.

## Strategic Focus
- **International Expansion**: Expanding into new markets, with recent entry into Mexico (2026) and existing operations in the UK and US.
- **Product Ecosystem Growth**: Deepening the Zable superapp ecosystem to include mobile plans (Zable Mobile), car finance (Autolend), and more, creating a single platform for all financial decisions.
- **AI & Data Leadership**: Continuing to invest in proprietary AI models and open banking datasets to maintain a competitive edge in credit decisioning and customer personalization.
- **Market Share Capture**: Targeting the £40bn car finance market and further penetrating the US and Mexican markets.

## Why Work Here
- **Culture**: Described as dynamic, driven, and fast-paced, with a focus on low ego, high ownership, and meaningful impact. The team of 800+ spans 45 nationalities and speaks 32 languages.
- **Work Style**: Small teams of exceptional people who are trusted to take ownership and make decisions from day one. Emphasis on building the best technology in-house using new data sources, ML, and AI.
- **Perks**: Regular social events, often involving food. A 4.3* average score on Glassdoor.
- **Location**: Offices in London, Kent (UK), and New York City (US). Hybrid/office policy not explicitly stated but likely flexible given the international team.
- **Engineering Culture**: Focus on building proprietary technology, using new data sources, machine learning, and AI to automate processes. Engineers are trusted to take ownership and drive material impact.

## Sources
1. [lendable.co.uk](https://www.lendable.co.uk/)
2. [careers.lendable.com](https://careers.lendable.com/)
3. [lendable.com](https://www.lendable.com/)
4. [lendable.co.uk/about](https://www.lendable.co.uk/about)
5. [en.wikipedia.org](https://en.wikipedia.org/wiki/Lendable)

## Other roles at Lendable

- [Associate Product Manager](https://feeny.ai/job/associate-product-manager-lendable-london-5my64rdk1e6s) — London, United Kingdom
- [Compliance Monitoring Officer](https://feeny.ai/job/compliance-monitoring-officer-lendable-london-mpkgk6x75e32) — London, United Kingdom
- [Platform Engineer](https://feeny.ai/job/platform-engineer-lendable-london-fng8f7vgw1dy) — London, United Kingdom
- [Senior Accountant](https://feeny.ai/job/senior-accountant-lendable-london-fbcyb0dksg37) — London, United Kingdom
- [PHP Engineer](https://feeny.ai/job/php-engineer-lendable-london-w60g6svhfs2w) — London, United Kingdom
- [Complaints Officer (FOS)](https://feeny.ai/job/complaints-officer-fos-lendable-london-6p3m1y8r4rnf) — London, United Kingdom / Kent, United Kingdom
- [Financial Operations Executive](https://feeny.ai/job/financial-operations-executive-lendable-london-rf3jrj5mqqfp) — London, United Kingdom
- [Affiliate Marketing Executive](https://feeny.ai/job/affiliate-marketing-executive-lendable-london-y33wxxhc1r5q) — London, United Kingdom
- [Head of Quality Engineering](https://feeny.ai/job/head-of-quality-engineering-lendable-london-w18t6r27ff84) — London, United Kingdom
- [Talent Sourcer - Tech](https://feeny.ai/job/talent-sourcer-tech-lendable-london-087z7a3tnwa0) — London, United Kingdom