--- title: 'Complaints Specialist at Extend Your Team' canonical: 'https://feeny.ai/job/complaints-specialist-extend-your-team-metro-manila-pb9ehg9fqmmd' type: 'job' last_seen: '2026-09-04' --- # Complaints Specialist at Extend Your Team - **Company:** Extend Your Team - **Location:** Metro Manila - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/eyt/1fb65531-45f5-4570-a37a-f2cc15ce7b3d ## Job description Company Mission (Client Profile): Our mission is to reduce the cost of capital across the world. About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards. We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience. Cultural Values: 1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. 2. Minimalist - we are spartan in our design, in our code, and even in our processes. 3. Speed of execution - we move fast & value decisiveness. We think speed drives quality. ## Responsibilities ● Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools ● Documenting & logging issues (as well as customer compliments & complaints) ● Working with customers to help them go through our application flow when required ● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems ## Qualifications ● At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks ● Experienced in customer-facing roles in a loan or mortgage account ● Superb communication, collaboration, and problem-solving skills. ● Proficiency, speed, and accuracy in written communication. ● Fluency, clarity, and good diction in English ● Great organizational skills & time management abilities ● Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. ● Detail-Oriented - we’re a financial services company so being correct about the details matter ● Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services ● Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) ● Must be based in the Philippines ***Due to the volume of applications we receive, only qualified candidates will be contacted. ***USD 7-8/hr/Php 71k-83k per month estimate (Pay is commensurate to experience and a bit negotiable), HMO, HMO dependent/Internet, PTO, Laptop provided ## About Extend Your Team ## Company Overview - **One-liner**: Extend Your Team connects high-growth companies with experienced remote professionals in the Philippines for roles like customer support, bookkeeping, and operations. - **Entity Type**: Private (bootstrapped/self-funded) - **Headquarters**: San Juan, Puerto Rico, with an additional office in Boca Raton, Florida, USA. - **Founded**: 2020 - **Founders**: Not publicly available ## Core Business - Primary industry: Outsourcing and Offshoring Consulting - Target customers: VC-backed startups, enterprise & mid-market firms, and businesses expanding into new markets. They serve a diverse range of industries, specializing in financial services, technology, insurance, and property management. - Mission or purpose statement: To help businesses scale faster, smarter, and without operational limits by building high-performance remote teams. ## Products & Services - **Talent Placement (Virtual Assistants & Specialists)**: Extend Your Team fills roles including Executive Assistants, Customer Support Representatives, Bookkeepers, Accountants, Sales Development Reps, Project Managers, and more. They emphasize that their talent averages 5-15 years of experience and are "self-starters" who require minimal oversight. - **Team Building & Augmentation**: They offer to build entire teams (e.g., a 187-person customer support team for a fintech client in 30 days) or fill single roles, embedding professionals into a client's existing workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Employs 32 people (as of mid-2026), with a yearly headcount growth of +12.5% [linkedin.com](https://www.linkedin.com/company/extendyourteam). They claim to have built a 187-person customer support team for one client in 30 days. - **Notable Investors/Partners**: Not publicly available - **Growth Signals**: Active job postings have grown by 400% year-over-year. The company reports a 69.6% yearly increase in LinkedIn followers, indicating growing brand awareness [linkedin.com](https://www.linkedin.com/company/extendyourteam). ## Competitive Advantages - **Proprietary Vetting Process ("Smart Talent System")**: A 5-step vetting process that they claim guarantees candidates with the right skills, cultural fit, and autonomy. Only 1% of applicants make it to the client interview stage [extendyourteam.com](https://www.extendyourteam.com/join-our-team/). - **Focus on High-Caliber, Experienced Talent**: Unlike typical low-cost VA firms, they focus on hiring experienced professionals (7+ years average) who can contribute from day one with minimal oversight. - **Speed of Hiring**: They advertise the ability to hire in as little as 48 hours. ## Strategic Focus - **Scaling Operations for High-Growth Clients**: Their case studies and messaging focus on helping companies that are "outpacing their current structure" and need to scale quickly without overhead bloat. - **Deepening Specialization in Financial Services**: Many current job postings (e.g., Card Services, Fraud Operations, HELOC, Loan Servicing) and their talent sources (Capital One, American Express) indicate a strong focus on the financial services sector [linkedin.com](https://www.linkedin.com/company/extendyourteam). ## Why Work Here - **Remote-First & Flexible**: All roles are remote, based in the Philippines. The company offers a "Hybrid Workspace" designation, suggesting some roles may have occasional on-site requirements [builtin.com](https://builtin.com/company/extend-your-team). - **Employee Benefits**: They offer free healthcare, dental, life insurance, paid time off, and a birthday cake for employees [extendyourteam.com](https://www.extendyourteam.com/join-our-team/). - **Supportive Culture**: They assign a coach to help onboard and support every new hire. The company has a 4.2/5.0 employer rating on LinkedIn, with high marks for Work-Life Balance (4.5) and Compensation (4.3) [linkedin.com](https://www.linkedin.com/company/extendyourteam). - **Hiring Eligibility**: The company currently only hires people who reside in the Philippines [extendyourteam.com](https://www.extendyourteam.com/join-our-team/). ## Sources 1. [extendyourteam.com](https://www.extendyourteam.com/) 2. [builtin.com](https://builtin.com/company/extend-your-team) 3. [linkedin.com](https://www.linkedin.com/company/extendyourteam) 4. [extendyourteam.com (Careers)](https://www.extendyourteam.com/join-our-team/) ## Other roles at Extend Your Team - [HIL Partnership Support Specialist](https://feeny.ai/job/hil-partnership-support-specialist-extend-your-team-philippines-6cbz26ryht4y) — Philippines - [Loan Origination Customer Support](https://feeny.ai/job/loan-origination-customer-support-extend-your-team-metro-manila-aff9yzbbk2r0) — Metro Manila - [Project Manager (GenOps Support)](https://feeny.ai/job/project-manager-genops-support-extend-your-team-philippines-0tte8g3he668) — Philippines - [Closing Coordinator (Texas)](https://feeny.ai/job/closing-coordinator-texas-extend-your-team-metro-manila-ftky165zx343) — Metro Manila - [Originations Backend (HOI Specialist)](https://feeny.ai/job/originations-backend-hoi-specialist-extend-your-team-philippines-kg6nfcs0khye) — Philippines - [Liens Operations Specialist](https://feeny.ai/job/liens-operations-specialist-extend-your-team-philippines-r7k9bernxt0a) — Philippines - [Compliance Operations Analyst](https://feeny.ai/job/compliance-operations-analyst-extend-your-team-philippines-w6r5tmpfp159) — Philippines - [Loans Operations Specialist](https://feeny.ai/job/loans-operations-specialist-extend-your-team-philippines-s6z7v6tjjtkd) — Philippines - [US Loan Officer Assistant](https://feeny.ai/job/us-loan-officer-assistant-extend-your-team-philippines-pvht8qwk46py) — Philippines - [Capital Markets Analyst](https://feeny.ai/job/capital-markets-analyst-extend-your-team-metro-manila-sxkg2wt2jtaq) — Metro Manila