---
title: 'Complaints Specialist (UK/IRE) - APA/CIP Qualified at ClaimSorted'
canonical: 'https://feeny.ai/job/complaints-specialist-uk-ire-apa-cip-qualified-claimsorted-ireland-gt7051c166gs'
type: 'job'
last_seen: '2026-09-16'
---

# Complaints Specialist (UK/IRE) - APA/CIP Qualified at ClaimSorted

- **Company:** ClaimSorted
- **Location:** Ireland
- **Compensation:** £30k–£35k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-13
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/claimsorted/daa8aac8-30ae-42a8-a0e7-b62be47bfc29

## Job description

Turning risk into opportunity Human progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to. We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back. We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo

## What we are looking for

We are looking for an experienced Complaints Specialist to join our talented Technical Claims Support Team. You will take ownership of complaints relating to insurance claims, ensuring they are investigated thoroughly, responded to fairly and managed within applicable regulatory, partner and internal deadlines. You will investigate the underlying claim, gather and review supporting evidence, prepare clear and robust responses, and work closely with our insurance partners to ensure regulatory requests are handled accurately and on time. You will act as a subject matter expert for complaints, using complaint outcomes and trends to identify opportunities to improve claims handling and customer outcomes. As part of the wider Technical Claims Support Team, you will also support other technical claims activities where required, including Quality Assurance, Fraud, Recoveries and Payment Authorisations.

## Responsibilities

- Own and investigate insurance complaints from receipt through to resolution.
- Prepare clear, accurate and evidence-based written complaint responses.
- Investigate and prepare responses to complaints and information requests received from applicable regulatory bodies and Ombudsman services.
- Maintain oversight of complaint and regulatory deadlines, ensuring matters are progressed and escalated in sufficient time for any required insurer or partner review.
- Work closely with insurance carriers and partners on complaints requiring their input, approval or regulatory submission.
- Maintain complete and accurate complaint records, investigation notes, outcomes and supporting evidence.
- Complete root-cause analysis and recommend improvements to claims processes, controls and customer communications.
- Provide constructive feedback to Claims Handlers and operational teams where complaint investigations identify quality or knowledge gaps.
- Maintain knowledge of relevant insurance complaint-handling requirements.
- Support the development and maintenance of complaint procedures, templates and internal guidance.
- Work collaboratively across Claims Operations and the wider Technical Claims Support Team.

## Skills and Experience Required

- Based in the UK or Ireland with work authorisation
- A minimum of 2 years' experience handling insurance complaints.
- Must be APA or CIP qualified
- Strong knowledge of insurance claims handling and complaint investigation.
- Experience investigating complex claims and complaints and reaching fair, evidence-based conclusions.
- Excellent attention to detail, particularly when reviewing policy wording, claim documentation and regulatory correspondence.
- Highly organised, with the ability to manage multiple complaints and regulatory deadlines simultaneously.
- Ability to identify root causes and use complaint findings to recommend improvements to claims processes and customer outcomes.
- Comfortable working in a fast-paced, high-growth environment where processes and priorities may evolve.
- A team player who is willing to support colleagues and the wider Technical Claims Support Team to achieve results.

## Compensation & Benefits

- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Health insurance
- Pension contributions
- 28 Days Annual Leave (UK) / 20 Days Annual Leave (IE)
- Accelerated promotion track in a high-growth environment

## About ClaimSorted

## Company Overview
- **One-liner**: ClaimSorted is a tech-enabled Third Party Administrator (TPA) that combines AI and human expertise to help insurance companies outsource and streamline their claims processing.
- **Entity Type**: Private (Seed stage – raised $16.3M total; Y Combinator Summer 2024)
- **Headquarters**: London, UK (primary) and New York, NY, USA (secondary office)
- **Founded**: 2024
- **Founders**: Pavel Gertsberg (CEO) and German Mikulski (CTO)

## Core Business
- **Primary industries**: Insurance (property & casualty, accident & health, warranty)
- **Target customers**: Insurance carriers, MGAs (Managing General Agents) – B2B, mid-market to enterprise
- **Mission or purpose statement**: “Turning claims into your advantage” by delivering a five-star policyholder experience while reducing operational and indemnity costs.

## Products & Services
- **Claims Processing Platform** (SaaS + Managed Service): End-to-end claims administration including first notice of loss (FNOL), assessment, and payment. Integrates customisable workflows per policy wording.
- **Fraud Detection** (AI/Algorithmic): Proprietary algorithms flag unusual patterns, document tampering, and excessive costs; also surfaces subrogation and recovery opportunities.
- **Policyholder Experience (White-Label Portal)**: Custom-branded eNOL and claims portal for policyholders to track status, upload documents, and communicate.
- **Reporting & Insights**: Daily, weekly, monthly reports or live data feeds via SFTP/API; also provides underwriting insights.
- **Lines of Business Supported**: Commercial & Personal Property, General Liability, Accident & Health (including Travel), Commercial & Personal Auto, Small Commercial, and Warranty.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $16.3M (Seed VC – last raised $13.3M ~9 months ago)
- **Notable Investors/Partners**: Y Combinator (Batch Summer 2024, primary partner Tom Blomfield); no other named institutional investors in public sources.
- **Growth Signals**: 
  - Team size of 20 (as of mid-2024)
  - Trusted by 30+ carriers and MGAs
  - Key operational metrics: below 1.2% claims leakage, below 1.0% reopen rates, claims cycle times 3× faster than industry averages.

## Competitive Advantages
- **AI‑first approach**: Combines proprietary automation with experienced adjusters, reducing manual effort and human error.
- **Low leakage & reopen rates**: Audited performance metrics significantly better than traditional TPAs.
- **Customisable white‑label experience**: Full brand control for insurers, improving customer satisfaction.
- **Multi‑line expertise**: Supports property, liability, auto, accident/health, and warranty under one platform.

## Strategic Focus
- Scale the platform to support more lines of business and geographies (notably EU expansion via Dublin office).
- Deepen AI capabilities for fraud detection and automated decision-making.
- Grow the team (actively hiring across engineering, claims, and go-to-market roles).

## Why Work Here
- **Culture**: Described as an “AI-first TPA” at an early stage (20 employees); founders previously built and scaled Fluffy, a pet insurance company, giving deep domain experience.
- **Work Environment**: Hybrid – employees split time between on‑site (New York and London offices) and remote. Typical on‑site expectation not specified but “hybrid” per Built In.
- **Notable Perks**: As an early‑stage Y Combinator startup, the appeal is ownership, impact, and shaping the future of claims. Hiring for roles like Product Engineer, AI Engineer, and Founding Account Manager.
- **Engineering Culture**: Strong emphasis on AI and full‑stack product development; CTO German Mikulski previously built AI systems processing $100M+ at Deutsche Bank.

## Sources
1. [claimsorted.com](https://www.claimsorted.com/) – Official website (product offerings, performance metrics, offices)
2. [ycombinator.com](https://www.ycombinator.com/companies/claimsorted) – YC company profile (founding date, founders, team size, batch, primary partner)
3. [cbinsights.com](https://www.cbinsights.com/company/claimsorted) – CB Insights profile (total raised, stage, location)
4. [builtin.com](https://builtin.com/company/claimsorted) – Built In company overview (employee count, hybrid policy, office locations)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/claimsorted/jobs) – YC jobs page (open roles, founder descriptions, work culture)

## Other roles at ClaimSorted

- [Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-pet-with-apa-cip-qualification-uk-irl-claimsorted-united-kingdom-fswsvdbx11za) — United Kingdom
- [QA & Authorisation Handler](https://feeny.ai/job/qa-authorisation-handler-claimsorted-united-kingdom-hsb6ftgc8x45) — United Kingdom
- [Quality Assurance Handler](https://feeny.ai/job/quality-assurance-handler-claimsorted-dallas-ra7yacx5r9e4) — Dallas, TX
- [Claims Solutions Partner](https://feeny.ai/job/claims-solutions-partner-claimsorted-new-york-442b2gn0kmt2) — New York, NY
- [Founding Community & Marketing Manager](https://feeny.ai/job/founding-community-marketing-manager-claimsorted-new-york-466nnx8mmd9z) — New York, NY
- [Claims Handler – Auto (Bodily Injury)](https://feeny.ai/job/claims-handler-auto-bodily-injury-claimsorted-dallas-jxjddhdp5528) — Dallas, TX
- [Special Projects Associate // London](https://feeny.ai/job/special-projects-associate-london-claimsorted-london-9se5fa5cst6z) — London, United Kingdom
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-claimsorted-new-york-5vz4bmvz176h) — New York, NY
- [Team Leader - Technical Claims](https://feeny.ai/job/team-leader-technical-claims-claimsorted-united-kingdom-qsn3a39dajv4) — United Kingdom
- [Claims Handler – Travel](https://feeny.ai/job/claims-handler-travel-claimsorted-united-kingdom-q857cmnzr3d5) — United Kingdom