---
title: 'Compliance Operations Agent at Felix Technologies, Inc.'
canonical: 'https://feeny.ai/job/compliance-operations-agent-felix-technologies-inc-mexico-3ec4v9pesgdk'
type: 'job'
last_seen: '2026-09-14'
---

# Compliance Operations Agent at Felix Technologies, Inc.

- **Company:** Felix Technologies, Inc.
- **Location:** Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.gem.com/felix/am9icG9zdDqBdyUsyQUiIfAFLY8ypiP4

## Job description

## About Us

At [Félix](https://felixpago.com/), we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

## About The Role

At Félix, we are revolutionizing remittances for Latin immigrants in the U.S. As we scale, protecting our platform and our customers is paramount. We are looking for a Compliance Operations Analyst to serve as the first line of defense in our financial ecosystem.

This is not a traditional back-office role; you will be the critical bridge between regulatory adherence, operational efficiency, and user experience. Based in Mexico, you will wield an acute understanding of U.S. and Cross-Border regulatory dynamics to manage high-risk transaction monitoring, conduct Know Your Customer Reviews (KYC), and prevent financial crime (Sanctions) without compromising the speed of our service.

You will effectively serve as a Tier 3 expert, handling complex escalations regarding identity verification and source of funds. This role requires a unique combination of analytical rigor, multilingual finesse (Spanish/English), financial service expertise, and a hyper-focus on compliance and growth.

## Responsibilities

- Compliance: Ensure accurate documentation of every interaction and escalate complex issues to other departments (Risk, Governance, Risk and Compliance).
- KYC & Onboarding Verification: Execute rigorous identity verification processes for new and existing users. Review documentation for authenticity, resolve identity mismatches, and manage the "Know Your Customer" (KYC) funnel to ensure only legitimate users are onboarded while minimizing friction for good customers.
- Transaction Monitoring & Sanctions Screening: Real-time monitoring of cross-border remittance transactions to detect suspicious patterns and manage alerts related to OFAC sanctions, PEP (Politically Exposed Persons) lists, and internal watchlists.
- Enhanced Due Diligence (EDD): Conduct deep-dive investigations on high-risk customers or high-value transactions. Request and analyze "Source of Funds" (SOF) documentation and assess the business purpose of complex transactions to mitigate financial risk.
- Strategic Problem Solver & Solution Design: Employ advanced analytical and problem-solving skills to address complex, unscripted customer situations that fall outside standard procedures. Develop and recommend viable, data-backed solutions for operational or product gaps identified through customer interaction to management and relevant departments.
- Product Partner & User Research: Serve as a liaison with the Product and Engineering teams when they conduct user research, sharing quantitative and qualitative insights on friction points, and actively participate in product testing to ensure a seamless and compliant user experience.
- Communication: Provide exceptionally clear, empathetic, and professional support to our U.S. Latin immigrant customer base via chat, skillfully navigating culturally sensitive financial questions in both Spanish and English as needed.
- Operational Resilience and Continuity: Maintain service continuity in a fast-paced fintech environment. Possess the scheduling flexibility and results-oriented mindset to consistently meet demanding quality metrics (QA) and speed targets (FTR, AHT) during operational peaks and high-traffic weekends.

## Requirements

We seek a meticulous, analytical, and integrity-driven professional who thrives in a high-stakes, metrics-driven environment.

- Experience: Minimum 1 - 2 years of experience as an analyst in Compliance, Fraud Prevention, Risk Management, or AML Operations, preferably within the Fintech, Remittance, or Banking sectors.
- Regulatory Knowledge: Strong understanding of regulation. Familiarity with the lifecycle of a remittance and the associated risks.
- Analytical Rigor: Proven ability to analyze complex data sets to identify trends in fraudulent behavior.
- Tech Savvy: Familiarity with identity verification vendors (e.g., Persona, Sardine) and transaction monitoring tools. Proficiency in G Suite (Excel/Sheets) is a must.
- Availability: Total availability to work rotating shifts (morning/afternoon) and weekends.
- KPIs: Proven multitasking capability to handle a high volume of concurrent interactions and meet goals.
- Languages: Intermediate/advanced level of English (oral and written), as internal communication is key.

## What We Offer

- $25,000 MXN gross monthly.
- Performance bonus.
- Opportunities for development and growth in a dynamic Fintech environment.
- IMSS, Infonavit, and all benefits of Mexican Law.
- Medical Service.
- Access to unlimited Coursera license.
- Currently remote, but we are aiming to move to a flexible hybrid model within the next few months in CDMX.

## Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Want to learn more about our privacy practices? Check out our [Privacy Policy](https://www.felixpago.com/en/legal).

## About Felix Technologies, Inc.

## Company Overview
- **One-liner**: Félix is an AI-powered financial services platform that enables Latino immigrants in the U.S. to send money to Latin America via WhatsApp and is expanding into broader cross-border financial products.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States (also operates with a remote HQ model)
- **Founded**: 2021
- **Founders**: Manuel J Godoy (Co-Founder & CEO), Bernardo Garcia (Co-Founder)

## Core Business
- **Primary Industry**: Financial Services – Remittances and cross-border payments.
- **Target Customers**: B2C – Latino immigrants in the United States sending money to family in Latin America (Mexico, Guatemala, Honduras, El Salvador, Colombia, Ecuador, Peru, and more).
- **Mission / Purpose**: To build the financial companion for Latino immigrants in the United States, starting with remittances and expanding into the broader financial life that follows.

## Products & Services
- **Félix WhatsApp Chatbot**: Core product – an AI-powered chatbot integrated into WhatsApp that allows users to send money to Latin America in three steps. No app download required. Supports payments via credit/debit card or cash, with recipients receiving funds in bank accounts or via store pickup.
- **Broader Financial Services (in development)**: Félix is expanding beyond remittances into additional financial services for Latino immigrants, including managing money across borders with trust, speed, and simplicity.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – $99.5M (as of May 2025) across six rounds (Pre-Seed, Seed, Series A, Series B). Annual Revenue reported at $1.5M.
- **Notable Investors/Partners**: QED Investors (led Series B), Castle Island Ventures (led Series A), Switch Ventures (led Pre-Seed), HTwenty, Monashees, General Catalyst Customer Value Fund.
- **Growth Signals**:
  - Processed over $6B in transactions since inception.
  - Headcount grew ~99.2% year-over-year to 261 employees (across 15 countries).
  - Expanded services to Guatemala and Honduras after initial focus on Mexico.
  - 93 active job postings (as of late 2025/early 2026), with yearly job posting growth of +389.5%.

## Competitive Advantages
- **Deeply integrated with WhatsApp**: Users can send money without leaving a chat app they already use, lowering barriers to adoption.
- **Latino-built, culturally tailored**: Team understands the financial, cultural, and emotional reality of sending money home; support in Spanish, 24/7.
- **Technology stack**: Combines AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible.
- **Top-tier investor backing**: Over $100M from respected global fintech and crypto investors, validating the model.

## Strategic Focus
- **Expansion into full financial services**: Moving beyond remittances to become the financial companion for Latino immigrants (e.g., savings, lending, credit).
- **Geographic growth**: Adding new sending corridors (e.g., El Salvador, Colombia, Ecuador, Peru) and recipient countries.
- **Product development**: Leveraging AI and chat-based interfaces to simplify more financial tasks.

## Why Work Here
- **Culture**: Described as a hyper-growth Series B company with a “legendary” mission – a group of high-performers united by an obsession with customer empowerment. Values include inclusion, speed, and impact.
- **Remote/hybrid policy**: Remote-first HQ in San Francisco, with offices in SF and distributed across 15 countries (including Mexico, Argentina, Brazil, Colombia, etc.). Offers flexibility.
- **Engineering & growth**: Strong emphasis on tech (101 employees in technical roles). Active hiring for senior software engineers, data analysts, credit risk analysts, fraud specialists, and product managers.
- **Notable perks**: Backed by top investors; opportunity to work on cutting-edge AI, blockchain, and stablecoin technology for a mission-driven product that serves an underserved market.

## Sources
1. [jobs.gem.com](https://jobs.gem.com/felix) – Career page and company data
2. [linkedin.com](https://linkedin.com/company/felix-pago) – Company details, workforce, and financials
3. [felixpago.com](https://www.felixpago.com/en/what-is-felix) – Product description and service regions
4. [felixpago.com](https://www.felixpago.com/en/life-at-felix) – Culture, milestones, and mission

## Other roles at Felix Technologies, Inc.

- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-mexico-gja57srxzh66) — Mexico
- [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-argentina-1adjnzgb1j40) — Argentina
- [Fraud Investigations Jr. Specialist](https://feeny.ai/job/fraud-investigations-jr-specialist-felix-technologies-inc-bogota-09zjcs01nm6p) — Bogotá, Colombia
- [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-miami-4bkvseh84ma3) — Miami, FL
- [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-bogota-xryqghgq49kp) — Bogotá, Colombia
- [Director, Engineering Operations](https://feeny.ai/job/director-engineering-operations-felix-technologies-inc-new-york-bgeb6qkb2sm2) — New York, NY
- [Fraud ops Supervisor](https://feeny.ai/job/fraud-ops-supervisor-felix-technologies-inc-mexico-city-1vrqnhp42yp2) — Mexico City, Mexico
- [Senior Regional Office Manager](https://feeny.ai/job/senior-regional-office-manager-felix-technologies-inc-mexico-city-ksf8zxhxxsqx) — Mexico City, Mexico
- [Senior Product Manager -  Multiproduct Experience](https://feeny.ai/job/senior-product-manager-multiproduct-experience-felix-technologies-inc-san-8x2s1zwmcb87) — San Francisco, CA
- [Senior Product Manager -  Multiproduct Experience](https://feeny.ai/job/senior-product-manager-multiproduct-experience-felix-technologies-inc-new-york-dky8xqwv9gm8) — New York, NY