---
title: 'Compliance Pharmacist, Patient Safety at Hims & Hers'
canonical: 'https://feeny.ai/job/compliance-pharmacist-patient-safety-hims-hers-mesa-78et784dfazh'
type: 'job'
last_seen: '2026-09-08'
---

# Compliance Pharmacist, Patient Safety at Hims & Hers

- **Company:** [Hims & Hers](https://feeny.ai/companies/hims-hers)
- **Location:** Mesa, AZ
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/hims-and-hers/8f5599c0-4041-47ec-8707-13cf6268adae

## Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals.

## ABOUT THE ROLE:

The Compliance Pharmacist, Patient Safety will serve as the primary point of contact at the site for complaint management and adverse events related to compounded products and products obtained from third party suppliers/pharmacy partners. The role will be onsite and will report to the pharmacist in charge, and will ensure that complaints are thoroughly reviewed, investigated and reported according to applicable state rules and regulations as well as Federal rules and regulations as well as work with site stakeholders to ensure proper workflow and handling of complaints and adverse events.

You will collaborate closely with cross-functional teams including but not limited to, Compounding operations, Dispense and Fulfill operations, Medical Affairs, R&D, Quality Operations , Post Market Surveillance and Customer Care to help drive investigations and corrective actions as well as continuous quality improvement in an effort to reduce and prevent further quality related complaints . You will assist with BOP and/or FDA inspections and document requests as applicable to the site.

This role requires a hands-on, detail-oriented and highly organized individual with a strong background in pharmaceutical and/or pharmacy customer complaint management, medical escalations/adverse events, and trending of PMS related customer data in order to drive continuous improvement.

## YOU WILL:

- Assist in product quality complaints evaluation to determine if it may be an Adverse Drug Event or an Adverse Drug Effect
- Ensure product quality complaints are thoroughly investigated, documented, and communicated in a timely and transparent manner to customers and relevant stakeholders.
- Evaluate product quality complaints , Adverse Drug Events and Adverse Drug Effects to determine reporting requirements
- Report to appropriate BOP / Agency
- Report to appropriate team as required
- Assist with product quality complaint investigations, and be a key person to retrieve records from PMS, batch records, cleaning records, as applicable to the investigation
- Patient outreach and counseling as needed
- Answer drug/clinical/stability questions
- Compile investigation closure statement to patients if clinical discrepancies are found in investigation
- Integrate product quality complaint data into CQI reports
- Support return of products to the pharmacy, and assist with investigation and disposal.
- Support data collection and trending of complaints and medical escalations to enhance customer experience and determine potential continuous Improvement opportunities
- Use knowledge and experience as a pharmacist to guide the pharmacy on how best to implement new workflows and product improvements pertaining to customer complaints.
- Work closely with pharmacists onsite to ensure proper handling of complaints and Medical Escalations
- Collaborate on the development and review of SOPs and relevant training.

## YOU HAVE:

- Doctor of Pharmacy Degree ( Pharm.D)
- Active pharmacist license in the state where the practice site is located. Licensing in multiple states may be required by growing business needs. ● 2+ years of pharmacist experience
- Effective knowledge of state and federal pharmacy laws, rules and regulations and reporting requirements
- Proficiency in standards including, USP 795, 797, and 800
- Business proficiency in English speaking, presenting, and writing with the ability to engage stakeholders at all levels of the organization and communicate complex issues clearly and concisely.
- Track record of successfully resolving complex issues with structured problem solving approaches.
- Experience managing multiple projects, and tasks simultaneously with effective coordination.
- Demonstrated ability to deliver on-time results
- Excellent analytical skills with the ability to identify trends, perform root cause analysis, and implement corrective actions.
- Willingness to work in a team environment and promote company culture
- Ability to work flexible times.
- Knowledge of customer experience management and the role complaints play in customer retention.
- Experience with customer-facing interactions and the ability to maintain a positive and professional relationship with customers.

## PREFERRED QUALIFICATIONS:

- 4+ years of pharmacist experience and 2 + years in quality assurance roles in a regulated industry such as pharmaceuticals or compounding facilities.
- Experience in a compounding pharmacy ( 503A or 503B)
- Well versed in Google Suite. Working experience in EMR, Zendesk, pharmacy management system and other complaint management software.

OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS):

- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.

## About Hims & Hers

## Company Overview
- **One-liner**: Hims & Hers is a leading digital health platform that connects people to licensed healthcare providers for personalized treatment plans across sexual health, hair care, weight loss, mental health, and more.
- **Entity Type**: Public (NYSE: HIMS)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2017
- **Founders**: Andrew Dudum, Jack Abraham, Hilary Coles

## Core Business
- Primary industry: Telehealth / Digital Health / Consumer Wellness
- Target customers: B2C – individual consumers seeking convenient, stigma-free access to healthcare for common conditions (men’s and women’s health)
- Mission: “To make the world feel great through the power of better health.”

## Products & Services
- **Hims (Men’s Health)**: Access to care for erectile dysfunction, hair loss, anxiety, low testosterone, and more. Prescriptions are shipped discreetly.
- **Hers (Women’s Health)**: Services for birth control, hair regrowth, skincare, mental health, menopause, and weight loss.
- **MedMatch**: Proprietary AI/ML tool that analyzes millions of de-identified data points to help providers identify optimal treatments for individual patients.
- **Mental Health**: Access to therapy and psychiatry via asynchronous messaging or live visits.
- **Weight Loss**: Personalized treatment plans including GLP-1 medications and lifestyle coaching.
- **At-home lab testing**: Available through strategic acquisitions (e.g., Honest Health in the U.K.).
- **Retail presence**: Products available at select retailers like Target.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on NYSE: HIMS – market cap fluctuates; as of mid-2025, approximately $8–10B (check recent trading). *Not explicitly stated in provided sources.*
- **Key Metric**: Over 2.4 million subscribers as of June 30, 2025 (source: [hims.com](https://www.hims.com/about/the-company))
- **Notable Investors/Partners**: Backed by venture firms (Atomic Labs, Cherubic Ventures); went public via SPAC in 2021; partnership with Ochsner Health.
- **Growth Signals**: Expanded into new conditions (menopause, sleep, preventive health); launched Super Bowl ad in 2025; acquired Apostrophe (skincare) and Honest Health (U.K.); opened Ohio-affiliated pharmacy; retail expansion at Target; international expansion in the U.K.

## Competitive Advantages
- **Asynchronous care model**: Patients communicate with providers on their own time via secure messaging, removing barriers like commute and wait times.
- **Proprietary MedMatch AI**: Provides data-driven treatment recommendations to providers, improving personalization at scale.
- **Strong brand & stigma reduction**: Normalizes conversations around sensitive health issues (ED, hair loss, mental health).
- **Integrated pharmacy & fulfillment**: Partner pharmacies enable discreet home delivery and ongoing support.
- **Large subscriber base & data moat**: 2.4M+ subscribers generate millions of de-identified interactions to train MedMatch.

## Strategic Focus
- Scaling access to personalized care through data, lab testing, and AI.
- Expanding into new conditions (low testosterone, menopause, sleep, preventive health).
- Leveraging MedMatch and AI-supported coaching for smarter care delivery.
- Taking the model global (U.K. presence with Honest Health).
- Building long-term customer relationships through ongoing clinical support and educational resources.

## Why Work Here
- **Remote-first culture**: “Work from anywhere you like in the U.S.” (source: [hims.com/careers-professionals](https://www.hims.com/careers-professionals))
- **Flexibility & autonomy**: Emphasis on giving team members freedom to do their best work.
- **Benefits**: Competitive salary bands, stock options, 401(k) with matching, high-coverage medical/dental/vision, generous PTO and parental leave, $75/month utility stipend, employee product discount.
- **Culture**: Described as fun, dynamic, compassionate; monthly all-hands, executive fireside chats, dedicated Slack channels for interests.
- **Interview process**: Typically involves recruiter call, hiring manager, cross-functional panels, and possibly a take-home assessment; virtual via Zoom/Google Meet; accommodations available.
- **Team size**: 1,100+ team members across 40 states (source: [hims.com/careers-professionals](https://www.hims.com/careers-professionals))

## Sources
1. [hims.com – About the Company](https://www.hims.com/about/the-company)
2. [hims.com – Careers Professionals](https://www.hims.com/careers-professionals)
3. [builtin.com – What's It Like to Work at Hims & Hers](https://builtin.com/company/hims-hers/faq/workplace-perception)

## Other roles at Hims & Hers

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- [Product Manager, AI](https://feeny.ai/job/product-manager-ai-hims-hers-united-states-92fbxrcw2eh3) — United States
- [Staff Analyst, AI](https://feeny.ai/job/staff-analyst-ai-hims-hers-united-states-xac2g5c2fzft) — United States
- [Sterile Compounding Pharmacy Technician](https://feeny.ai/job/sterile-compounding-pharmacy-technician-hims-hers-new-albany-dgc2fazw832c) — New Albany, OH
- [Principal Data Engineer](https://feeny.ai/job/principal-data-engineer-hims-hers-united-states-9awwh3m9scq7) — United States
- [Sr. Manager Workplace, Health and Safety](https://feeny.ai/job/sr-manager-workplace-health-and-safety-hims-hers-london-gs2cgzkxj30z) — London, United Kingdom
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- [Maintenance Controls Technician](https://feeny.ai/job/maintenance-controls-technician-hims-hers-mesa-1xm6h1kk7d8e) — Mesa, AZ
- [Compounding Pharmacist](https://feeny.ai/job/compounding-pharmacist-hims-hers-mesa-r1b056xvphdw) — Mesa, AZ