---
title: 'Concierge Practice Coordinator at Monarch'
canonical: 'https://feeny.ai/job/concierge-practice-coordinator-monarch-new-york-a9s6nhcr1zeg'
type: 'job'
last_seen: '2026-09-06'
---

# Concierge Practice Coordinator at Monarch

- **Company:** Monarch
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/monarch-md/9eb9c4ec-1805-4b8b-87be-201a711fae0d

## Job description

## ABOUT THE ROLE

We're seeking a highly organized, compassionate, and service-oriented professional to serve as the heart of our concierge medical practice. This unique hybrid role combines front desk operations, medical assisting, and office management to create an exceptional patient experience from the moment a patient joins our practice.

As the first and last point of contact for every patient, you'll play a critical role in delivering a personalized, high-touch experience while supporting the physician in providing outstanding clinical care. You'll build meaningful relationships with patients, anticipate their needs, and ensure every interaction reflects the elevated level of service our concierge practice is known for.

This role is ideal for someone who enjoys wearing many hats, thrives in a fast-paced environment, and takes pride in creating seamless experiences for both patients and providers.

## RESPONSIBILITIES

Responsibilities may include, but are not limited to:

## PATIENT EXPERIENCE

- Welcome patients and provide a warm, personalized check-in and check-out experience.
- Build lasting relationships with patients and serve as a trusted point of contact.
- Ensure every patient interaction reflects a concierge-level standard of hospitality and service.
- Coordinate scheduling for in-person and virtual appointments.
- Proactively communicate with patients before and after appointments to answer questions, coordinate follow-up care, and ensure outstanding service.
- Resolve patient concerns with empathy, professionalism, and urgency.

## CLINICAL SUPPORT

- Room patients and prepare exam rooms.
- Obtain and document vital signs, medical history updates, and other clinical information.
- Prepare patients for examinations and assist the physician during procedures when appropriate.
- Perform point-of-care testing and other clinical duties within scope of practice.
- Maintain exam rooms, clinical supplies, and equipment.

## ADMINISTRATIVE & INSURANCE SUPPORT

- Assist patients with understanding out-of-network billing and reimbursement processes.
- Prepare superbills and help patients navigate insurance reimbursement questions.
- Complete prior authorizations for medications, imaging, and specialty services.
- Process prescription refill requests and coordinate with pharmacies.
- Maintain accurate medical records within the electronic health record (EHR).

## OFFICE MANAGEMENT

- Oversee day-to-day office operations to ensure the practice runs smoothly.
- Manage inventory and ordering of medical and office supplies.
- Coordinate vendor relationships, equipment maintenance, and office logistics.
- Maintain a clean, organized, and welcoming office environment.
- Identify opportunities to improve workflows, efficiency, and the overall patient experience.
- Support practice launches, events, and other operational initiatives as needed.

## PHYSICIAN SUPPORT

- Anticipate the physician's needs and proactively remove operational burdens.
- Coordinate daily schedules and ensure clinic flow stays on track.
- Assist with patient follow-up, referrals, and care coordination.
- Partner closely with the physician to continuously elevate the practice experience.

## QUALIFICATIONS

- 3+ years of experience in a medical office, concierge practice, or other patient-facing healthcare setting.
- Medical Assistant certification preferred where applicable.
- Experience with electronic health records (Athenahealth experience is a plus).
- Experience with prior authorizations and insurance coordination.
- Familiarity with out-of-network reimbursement and concierge medicine is a plus.
- Strong organizational and multitasking skills with exceptional attention to detail.
- Outstanding written and verbal communication skills.
- Comfortable working independently in a small, collaborative practice environment.
- Passion for delivering exceptional customer service and building meaningful patient relationships.

## WHAT MAKES SOMEONE SUCCESSFUL

The ideal candidate is:

- Warm, polished, and genuinely enjoys caring for people.
- Proactive and anticipates needs before they're expressed.
- Calm under pressure and able to juggle competing priorities.
- Highly organized and dependable.
- Comfortable with both clinical and administrative responsibilities.
- A strong communicator who builds trust with patients and teammates.
- Obsessed with creating exceptional experiences and continuously improving how the practice operates.

## BENEFITS

- Competitive compensation
- Medical, dental, and vision insurance
- Paid Time Off
- Paid holidays
- Opportunity to work in an innovative, physician-led concierge practice that prioritizes meaningful patient relationships and exceptional care

## About Monarch

## Company Overview
- **One-liner**: Monarch is a concierge enablement platform that helps women’s health physicians transition from high-volume, insurance-based models to personalized, membership-based practices.
- **Entity Type**: Private (Startup)
- **Headquarters**: San Francisco, California, United States
- **Founded**: Not publicly available
- **Founders**: Anna Lohrfink (CEO & Co-Founder), Hani Elias (Chairman & Co-Founder), Dr. Suzanne Gilberg (Chief Clinical Officer & Co-Founder), Amir Sharif (Co-Founder)

## Core Business
- **Primary industry/industries**: Women’s Healthcare / Healthcare IT / Concierge Medicine
- **Target customers**: B2B – OB/GYNs and women’s health physicians seeking to launch or transition to a membership-based practice; ultimately B2C – women seeking personalized, preventive care.
- **Mission or purpose statement**: “We believe in a future where physicians are empowered to deliver uncompromising, patient-first care without financial limitations.” [monarchmd.com](https://www.monarchmd.com/our-mission)

## Products & Services
- **Monarch Platform**: A full-stack operational and financial enablement platform for independent physicians. It includes practice setup (tech, compliance, staffing, workflows), marketing and patient conversion, financial management (budgeting, low-cost financing, vendor negotiation), and legal/real estate support. Physicians retain full clinical autonomy and ownership. [monarchmd.com](https://www.monarchmd.com/)
- **Monarch Academy**: Expert-led education for physicians in longevity, weight care, hormone health, preventive cardiology, and survivorship. [monarchmd.com](https://www.monarchmd.com/)
- **Membership-Based Care Model**: Practices see only 6–8 patients per day with 45+ minute appointments, focusing on preventive and comprehensive care rather than volume. Includes integrated services like virtual urgent care and concierge-level coordination. [monarchmd.com](https://www.monarchmd.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – Not disclosed (private company)
- **Notable Investors/Partners**: Not publicly listed on the website or LinkedIn.
- **Growth Signals**: 
  - Headcount grew +300% year-over-year (from ~1 to 19 employees). [linkedin.com](https://www.linkedin.com/company/monarchusa)
  - Expanded nationwide footprint, naming Anna Lohrfink as CEO amid rapid physician adoption. [monarchmd.com](https://www.monarchmd.com/)
  - Multiple high-profile physician partners announced, including Dr. Karyn Eilber (Beverly Hills), Dr. Jeffrey Kotzen (Palm Beach Gardens), and Dr. Jessica Ritch (focus on menopause and complex gynecologic needs). [monarchmd.com](https://www.monarchmd.com/)
  - Monthly website visits: 3,922; LinkedIn followers: 1,246. [linkedin.com](https://www.linkedin.com/company/monarchusa)

## Competitive Advantages
- **Physician-Led Model**: Physicians retain full clinical autonomy and ownership, differentiating Monarch from traditional healthcare groups or employer-based models.
- **Exclusive Women’s Health Focus**: The only concierge platform purpose-built for OB/GYNs and physicians dedicated to comprehensive women’s care, covering the full spectrum from preconception through post-menopause.
- **Full-Stack Operational Support**: Handles everything from marketing and finance to legal and compliance, reducing the administrative burden and financial risk for physicians transitioning to a membership model.
- **Sustainable Revenue Model**: Membership-based care creates stable, recurring income for practices, reducing financial stress and unpredictability.

## Strategic Focus
- **Nationwide Expansion**: Rapidly onboarding physicians across the U.S. to grow the network of independent women’s health practices.
- **Deepening Clinical Offerings**: Expanding education and support in high-growth areas like menopause care, longevity, and preventive cardiology.
- **Scaling the Platform**: Building out technology and operational infrastructure to support a growing number of partner practices.

## Why Work Here
- **Mission-Driven**: Opportunity to directly impact the transformation of women’s healthcare, empowering physicians and improving patient outcomes.
- **High-Growth Environment**: The company has experienced explosive headcount growth (+300% YoY), indicating a fast-paced, scaling startup culture.
- **Remote-First Culture**: The company operates with a remote workspace, with team members distributed across the U.S. (and a few in Chile, Argentina, Canada, Japan). [builtin.com](https://builtin.com/company/monarch-md-inc) / [linkedin.com](https://www.linkedin.com/company/monarchusa)
- **Small, Nimble Team**: With ~19 employees, staff have significant ownership and cross-functional impact. [linkedin.com](https://www.linkedin.com/company/monarchusa)
- **Leadership**: Led by experienced founders and a clinical team with deep expertise in women’s health and healthcare operations.
- **Current Openings**: (as of search date) Membership Growth Specialist and Medical Assistant. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/monarch-md)

## Sources
1. [Monarch MD Official Website](https://www.monarchmd.com/)
2. [Monarch MD – Our Mission](https://www.monarchmd.com/our-mission)
3. [Monarch MD – Careers](https://www.monarchmd.com/careers)
4. [Monarch on LinkedIn](https://www.linkedin.com/company/monarchusa)
5. [Monarch MD, Inc. on Built In](https://builtin.com/company/monarch-md-inc)
6. [Monarch MD Job Board (Ashby)](https://jobs.ashbyhq.com/monarch-md)

## Other roles at Monarch

- [VP of Physician Partnerships (Women’s Health Sales Executive)](https://feeny.ai/job/vp-of-physician-partnerships-women-s-health-sales-executive-monarch-united-7h5ztydfsz0z) — United States
- [Medical Assistant](https://feeny.ai/job/medical-assistant-monarch-west-hollywood-3tn90rg7hq03) — West Hollywood, CA