---
title: 'Configuration Specialist at Convoso'
canonical: 'https://feeny.ai/job/configuration-specialist-convoso-pasig-city-ded0hxe1e772'
type: 'job'
last_seen: '2026-10-16'
---

# Configuration Specialist at Convoso

- **Company:** Convoso
- **Location:** Pasig City, Philippines
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-16
- **Apply:** https://www.convoso.com/careers/?gh_jid=8893526002#job-listings

## Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Who We Are:

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates.  We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

We are also relaunching an advanced version of our conversational AI product to provide enhanced capabilities for our current customers and bring the technology to new markets.

Convoso is looking for people who are excited about the future to join us in the fast growing and innovative field of IVA/AI, as well as motivated team players ready to jump in as we work together to drive our company’s accelerated growth. (Just a heads up - we were selected as one of the Built In LA best places to work in 2020, 2021 and 2022!)

We are dedicated to helping each person grow into their position and throughout their career. Convoso’s new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team, located in office, hybrid and remote, is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in their new role.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

​​We are looking for … a Configuration Specialist who will work directly with the Implementation Manager and help with the customer business discovery and onboarding, account build and configuration, and system optimization to the Convoso Dialer platform leading to a successful launch and adoption of our products.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

- The Configuration Specialist will spearhead the account build and setup during the implementation lifecycle and will be responsible for the customer’s account configuration and success during onboarding.
- Provide recommendations and best practices during the project lifecycle and be the subject matter expert. Analyze configuration issues and develop appropriate resolutions and action items.
- Provide support to Implementation Management in conducting configuration meetings and maintaining project schedules.
- Work directly with the Implementation Management and Customers to identify needs and resolve software configuration problems.

Who You Are:

- Proficient knowledge of the Convoso platform (or similar dialer software)
- Resourcefulness to gather data, test outcomes and build solutions to meet client’s requirements and expectations.
- Proficiency in Google, Salesforce, Vitally (or other project management tools) as well as familiarity with Zendesk & Jira.
- Minimum 2 years of experience in Professional Services, Project Management, Customer Success, or Customer Support disciplines within similar SaaS Product.

Work Perks Worth The Hype:

- Competitive compensation package
- HMO Coverage for Employee plus one dependent (After Regularization)
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- Leadership Development Program
- Company Outings
- On and offsite team building events
- Paid training for departments
- And a team of highly experienced and kind colleagues!

HQ Office:

- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours

## About Convoso

## Company Overview
- **One-liner**: Convoso provides an AI-powered contact center platform for revenue teams, offering outbound and inbound sales tools, dialer automation, and omnichannel engagement to drive conversions and compliance.
- **Entity Type**: Private (bootstrapped; no disclosed funding, 19+ years of profitable growth)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2006
- **Founders**: Nima Hakimi (CEO & Co-Founder), Bobby Hakimi (CPO & Co-Founder)

## Core Business
- **Primary industries**: Contact Center as a Service (CCaaS), Sales & Lead Generation, Customer Engagement, AI-powered Communications
- **Target customers**: B2B – enterprise and mid-market revenue teams in insurance, financial services, home services, legal, and outsourced contact centers
- **Mission**: To deliver more conversations, more conversions, and more revenue for success-driven companies through continuous innovation in AI and automation.

## Products & Services
- **Voso.ai**: Conversational AI solution that scales sales and revenue by handling live call handling, lead qualification, and appointment setting.
- **Power Dialer & Predictive Dialer**: Outbound dialing tools with advanced voicemail detection, caller ID reputation management, and speed-to-lead optimization.
- **Omnichannel Platform**: Inbound + outbound voice, SMS, email, and other channels unified in a single interface.
- **Compliance Suite**: Robocall mitigation, TCPA/DNC compliance tools, and real-time regulatory monitoring.
- **Integration & API**: Open API and pre-built connectors for CRM, call center, and other third-party applications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated between $25M and $50M (LinkedIn data)
- **Notable Investors/Partners**: No external investors disclosed; operates independently. Partners include CRM and telephony platforms via integrations.
- **Growth Signals**: 19 years of profitable growth (self-reported); expanding into new growth markets and developing AI products (Voso.ai); employees in 6 countries; 14,300+ LinkedIn followers (+18.8% yearly).

## Competitive Advantages
- **AI-first focus**: Voso.ai provides a dedicated conversational AI layer built for sales contact centers, differentiating from generic CCaaS solutions.
- **Compliance expertise**: Proactive regulatory tools and expert advisory (e.g., Head of Compliance Paul St. Clair, former FCC and Microsoft) help customers adhere to TCPA, DNC, and robocall rules.
- **Proven ROI**: Customer-reported metrics include 75% increase in conversions, 400% boost to contact rates, and 4x improved transfer rates.
- **Bootstrapped stability**: Independent, debt-free growth model that prioritizes product and customer success over investor pressure.

## Strategic Focus
- **AI expansion**: Continuing to enhance Voso.ai and integrate generative AI features for sales automation and lead qualification.
- **New market penetration**: Targeting verticals like insurance, legal, and home services with tailored compliance and workflow solutions.
- **Platform scalability**: Maintaining high-speed dialer performance and configurable automation for large-scale outbound operations.

## Why Work Here
- **Culture**: Recognized as a Great Place to Work (66% of employees affirm it, vs. 57% US average). Core values: continuous growth, customer-first, teamwork, positivity, persistence.
- **Remote/hybrid**: Multiple roles listed as remote (e.g., SRE, Principal Software Engineer - AI, Product Marketing, etc.). Onsite roles available at LA HQ with meal stipends and company lunches.
- **Benefits**: Medical, dental, vision insurance; 401(k) with matching; wellness reimbursement; generous PTO (including birthday off and floating holiday); employee resource groups and assistance program.
- **Engineering culture**: Strong technical team (55 employees in technical roles, including Director of SRE, Director of Engineering). Emphasis on high-scale, real-time systems and automation.

## Sources
1. [Convoso Company Page](https://www.convoso.com/company/)
2. [Convoso Careers Page](https://www.convoso.com/careers/)
3. [Convoso Homepage](https://www.convoso.com/)
4. [Convoso LinkedIn](https://www.linkedin.com/company/convoso)
5. [Convoso Great Place to Work Profile](https://www.greatplacetowork.com/certified-company/7082754)

## Other roles at Convoso

- [[Remote] Sales Development Representative](https://feeny.ai/job/remote-sales-development-representative-convoso-woodland-hills-e8b9mzp6n05m) — Woodland Hills, CA
- [[Remote] Implementation Manager](https://feeny.ai/job/remote-implementation-manager-convoso-woodland-hills-re43m99cqagd) — Woodland Hills, CA
- [[Remote] Principal Software Engineer - AI](https://feeny.ai/job/remote-principal-software-engineer-ai-convoso-woodland-hills-808m5fx6pf2e) — Woodland Hills, CA
- [[Remote] Senior Platform Engineer](https://feeny.ai/job/remote-senior-platform-engineer-convoso-woodland-hills-91v1f6rkcgk0) — Woodland Hills, CA
- [[Remote] Senior Manager of Engineering](https://feeny.ai/job/remote-senior-manager-of-engineering-convoso-vadodara-gujarat-mfvd1cw1vmad) — Vadodara Gujarat, India
- [SVP of Marketing](https://feeny.ai/job/svp-of-marketing-convoso-woodland-hill-zf8q1zzgxhe5) — Woodland Hill, CA
- [Configuration Specialist](https://feeny.ai/job/configuration-specialist-iceye-espoo-eyhsb513k2r4) — Espoo