---
title: 'Consulting Area Delivery Director - Eastern US at NewRocket'
canonical: 'https://feeny.ai/job/consulting-area-delivery-director-eastern-us-newrocket-east-5whr7a6zkpk8'
type: 'job'
last_seen: '2026-09-09'
---

# Consulting Area Delivery Director - Eastern US at NewRocket

- **Company:** NewRocket
- **Location:** East, United States
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6186179004&gh_jid=6186179004

## Job description

Area Delivery Director

Location: Remote (Eastern United States)

## Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.  We are #GoingBeyond

We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket is proud to be an Anthropic partner/vendor. Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Overall Role Summary

The Area Delivery Director – Eastern US is a senior leadership role responsible for driving delivery excellence, customer satisfaction, and portfolio growth across the Eastern United States. This leader serves as the face of NewRocket’s delivery organization in the region, ensuring our clients experience seamless execution of services across the full range of NewRocket offerings.

In partnership with project managers, engagement leaders, and the sales organization, the Area Delivery Director will provide hands-on oversight, strategic guidance, and leadership for all engagements within the territory. The role is accountable for ensuring the region consistently meets delivery standards, achieves financial goals, and fosters strong, trust-based client relationships that lead to long-term growth.

## Key Responsibilities

Delivery Leadership & Excellence

- Oversee delivery quality and customer satisfaction across all projects in the Eastern US.
- Act as a senior escalation point and trusted advisor to client executives.
- Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
- Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices.
- Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.

Operational & Business Leadership

- Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
- Drive efficient utilization of global delivery resources, including strong collaboration with India teams.
- Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
- Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth.

People Leadership

- Lead, coach, and mentor direct and indirect delivery team members across the region.
- Oversee career progression, hiring, and performance management for delivery talent.
- Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values.

Growth & Impact

- Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization.
- Strengthen relationships with clients in the Eastern US to drive expansion opportunities.
- Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.

## Qualifications

- 12+ years of professional services or consulting experience, including 8-12 years in program/project management.
- 5+ years leading delivery portfolios and managing large, distributed teams.
- Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices.
- Deep knowledge of consulting, professional services, enterprise delivery, and client-account management.
- Deep knowledge of portfolio, program, and project-management methodologies and delivery governance.
- Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.
- Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.
- Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios.
- Excellent leadership, communication, and collaboration skills, with experience across multiple time zones.
- Bachelor’s degree or equivalent required; advanced certifications (Agile, PMP, SCRUM, ServiceNow SPM) preferred.

Success Metrics

- Regional Bookings Growth
- Revenue Under Management
- Gross Margin Achievement
- Customer Satisfaction (CSAT)
- Personal Utilization

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

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