---
title: 'Consumer Affairs Analyst at SageSure'
canonical: 'https://feeny.ai/job/consumer-affairs-analyst-sagesure-cheshire-connecticut-czvhk0h90f81'
type: 'job'
last_seen: '2026-09-06'
---

# Consumer Affairs Analyst at SageSure

- **Company:** SageSure
- **Location:** Cheshire Connecticut, United States / Chicago Illinois, United States / Cincinnati Ohio, United States / Houston Texas, United States / Marlton New Jersey, United States / Tallahassee Florida, United States
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.sagesure.com/careers/current-job-openings/?gh_jid=4700275006

## Job description

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Consumer Affairs Analyst

As a member on the Product Development team, you will be the primary responder to consumer complaints from Departments of Insurance, Better Business Bureaus and other channels as directed by our member companies.  Complaints are a time-sensitive transaction and ability to work effectively is critical. In addition, you may be asked to assist in providing technical, tactical and analytical assistance to the team, for both new property products and maintenance of existing ones.   Coordination with our Claims Complaint team for joint underwriting and claim complaints is often needed.

What you’d be doing:

- Investigate consumers’ formal written grievance and allegations against all applicable underwriting, rating, service and accounting procedures which relate to consumer complaint. Formulate formal DOI/Consumer complaint responses with oversight of the Compliance lead and Complaints Supervisor.
- Ensure timely and thorough response to the Customer complaint while adhering to the Complaints Procedures and all regulatory requirements.
- Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has oversight to ensure complaint assignment aligns analyst tenure with nature and complexity of complaint)
- Maintain intake mailbox, complaint log and complaint folders in accordance with the Complaints Procedures.
- Interact within SageSure support areas to secure necessary information or documentation which properly addresses and responds to the complaint allegations and grievances.
- Identify, document, and report regulatory compliance vulnerabilities to the Compliance Lead. Help inform requirements and track required remediation measures.
- Communicate effectively and professionally to partner carrier and producer contacts on a timely and professional basis and as required by Complaint Mailbox, Intake, and Complaint handling procedures.
- Assist the Product and Underwriting team in compliance or underwriting-related audits or reviews as complaint capacity permits.
- Other related duties as assigned.

We’re looking for someone who has:

- College degree preferred or 3-5 years of related experience.
- A passion for problem-solving.
- Demonstrated critical thinking, file diagnostic and analytical skills to inform and support decisions related to complaint responses.
- Candidate must possess sufficient instincts to challenge events in a file, assess the situation against required procedures and guidelines to determine opportunities for improvement and/or cause of the complaint to map out logical next steps.
- A commitment to deliver exceptional customer experiences, while confidently upholding company policies and decisions.
- Excellent communication skills, with a particular emphasis on professional, well-crafted written correspondence — especially in regulatory contexts such as Department of Insurance complaints
- The ability to stay composed, positive, and focused in a fast-paced, high-pressure environment.
- Demonstrates self-motivation, effective time management and the ability to manage priorities independently.
- Proficiency in Microsoft Office and a willingness to quickly learn new tools or systems.
- A collaborative mindset, with the ability to work effectively both independently and as part of a team.

#LI-Hybrid About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.

We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit [sagesure.com/careers](https://sagesure.com/careers/) to find a position for you.

California Applicants: View SageSure’s Workforce Members’ Privacy Notice - [CA Privacy Policy & Notice of Collection](https://acrobat.adobe.com/id/urn:aaid:sc:US:d80b1f35-1798-4f90-b57e-5fefc9fac902)

## About SageSure

## Company Overview
- **One-liner**: SageSure is a managing general underwriter (MGU) specializing in catastrophe-exposed property insurance, providing home, flood, and commercial coverage to homeowners and small businesses in underserved coastal markets.
- **Entity Type**: Private (multiple equity and debt financing rounds; no public ticker)
- **Headquarters**: Jersey City, New Jersey, USA (primary office; also has offices in Cheshire, CT; Chicago, IL; Cincinnati, OH; Houston, TX; Mount Laurel, NJ; Mountain View, CA; Tallahassee, FL)
- **Founded**: 2009 (the company’s predecessor and affiliate, Insight Catastrophe Group, dates to 2005)
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: Property & Casualty Insurance, specifically catastrophe-exposed residential and commercial property insurance.
- Target customers: Homeowners and small business owners in 16 coastal states; distribution through a network of independent agents and brokers (B2B2C).
- Mission / Purpose: “To meet catastrophe-exposed markets with the discipline and innovation they deserve, and to be the partner our producers, policyholders, and partners turn to first.”

## Products & Services
- **Homeowners Insurance**: Standard and bespoke property coverage for single-family homes in hurricane- and wildfire-prone regions.
- **Flood Insurance**: Policies offered through the National Flood Insurance Program (NFIP) and private flood solutions.
- **Commercial Property Insurance**: Coverage for small businesses in coastal markets.
- **Proprietary Technology Platform**: A cloud-based, data-driven underwriting and quoting platform that enables fast, accurate pricing and a seamless customer experience.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metric**: Surpassed $3.2 billion in total written premium (as of 2024); over $1 billion of in-force premium.
- **Notable Investors / Partners**: Amwins, Flexpoint Ford (equity investors); SURE (catastrophe bond co-issuer); various highly rated carrier partners.
- **Growth Signals**:
  - Named to the Inc. 5000 list of fastest-growing private companies in America.
  - Closed a $250 million equity financing round from Amwins and Flexpoint Ford.
  - Secured a $50 million expanded revolving credit facility and a $375 million senior credit facility.
  - Closed multiple catastrophe bonds (e.g., $355 million landmark bond, a $100 million second-event bond).
  - Over 1,300 employees across the U.S. (up from ~1,000 in 2022).

## Competitive Advantages
- **Specialization in challenged markets**: SageSure is built to underwrite in catastrophe-exposed regions where many insurers retreat, giving it a unique competitive moat.
- **Multi-carrier platform**: Offers continuous capacity and financial stability through relationships with multiple highly rated carrier partners.
- **Proprietary analytics and technology**: A metrics-driven, cloud-based platform that enables fast quoting, accurate risk assessment, and strong underwriting results.
- **Proven track record**: Three consecutive years named a “Best Place to Work in Insurance” (2020–2022) and consistent underwriting performance awards.

## Strategic Focus
- **Geographic expansion**: Continue entering new coastal states and expanding capacity in existing markets.
- **Product innovation**: Develop new insurance products (e.g., flood, commercial) and leverage data to create differentiated offerings.
- **Technology investment**: Enhance the proprietary platform with automation, real-time data, and seamless integration for agents and policyholders.
- **Talent growth**: Scale the team while maintaining a culture of innovation, collaboration, and inclusion.

## Why Work Here
- **Culture**: Recognized as a Best Place to Work in Insurance for three consecutive years. The company emphasizes a “culture like no other” with collaboration, curiosity, and a supportive, inclusive environment.
- **Remote / Hybrid**: Remote-friendly; employees work from numerous states across the country, with eight physical offices offering amenities like stocked cafés, gyms, and game rooms.
- **Perks**:
  - 401(k) with company match and profit-sharing bonus program.
  - Up to 160 hours of paid time off per year, plus floating holidays and 8 hours of volunteer time off.
  - Gym reimbursement and tuition reimbursement (including licensing and certifications).
  - Comprehensive medical, dental, and vision coverage.
  - Employee assistance program with free counseling.
- **Engineering culture**: Modern tech stack (cloud infrastructure, CI/CD, quality-first approach); metrics-driven decision-making; strong focus on mentoring and professional development.
- **Growth opportunities**: Employees are empowered to define their roles and grow with a fast-scaling company that shares financial success through profit-sharing.

## Sources
1. [sagesure.com](https://sagesure.com/)
2. [sagesure.com/about](https://sagesure.com/about/)
3. [sagesure.com/careers](https://sagesure.com/careers/)
4. [sagesure.com/careers/current-job-openings](https://sagesure.com/careers/current-job-openings/)
5. [sagesure.com/investor-relations](https://sagesure.com/investor-relations/)
6. [job-boards.greenhouse.io/sagesure](https://job-boards.greenhouse.io/sagesure)

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