--- title: 'Consumer Engagement Representative (Hybrid) at Octane' canonical: 'https://feeny.ai/job/consumer-engagement-representative-hybrid-octane-irving-texas-k40mzgrfzd4f' type: 'job' last_seen: '2026-09-14' --- # Consumer Engagement Representative (Hybrid) at Octane - **Company:** Octane - **Location:** Irving Texas, United States - **Posted:** 2025-08-11 - **Last confirmed live:** 2026-09-14 - **Apply:** https://octane.co/o/who-we-are/careers/jobs-open?gh_jid=6679100003 ## Job description Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit [www.octane.co](http://www.octane.co). We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans. Specifically, you will: - Handle an average of 80 inbound and outbound calls per day. - Process phone payments. - Conduct outbound customer interview calls. - Communicate and resolve customer issues via online chat channel. - Resolve common customer concerns regarding their powersports loan. - Meet monthly productivity and quality goals. - Comply with all federal and state specific laws that regulate collections and servicing activities. Requirements: - HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio.  Collection experience is a plus. - Requires a minimum of 2 years related customer service experience in a fast-paced environment. - Working knowledge of Word and Excel. - Able to master use of web-based system of record (LoanPro) – Training Provided. - Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. - Bi-Lingual English/Spanish is preferred. - Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability. - Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual. Benefits: - Robust Health Care Plans (Medical, Dental & Vision) - Up to 20 Days PTO (Accrued) - Generous Parental Leave - Retirement Plan (401k with Company Match). - Educational Assistance/Tuition Reimbursement up to $3K/year - Recreational Safety Benefit - Wellhub (Gympass) Wellness Benefit Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. ## About Octane ## Company Overview - **One-liner**: Octane is a fintech company that provides instant, end-to-end financing for recreational lifestyle purchases such as powersports vehicles, RVs, and outdoor power equipment. - **Entity Type**: Private (multiple funding rounds including debt financing; Series D stage) - **Headquarters**: New York, New York, United States - **Founded**: 2014 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Fintech / Specialty Finance / Software Development - **Target customers**: B2B (dealerships, OEMs) and B2C (consumers seeking financing for recreational vehicles) - **Mission**: “We connect people with their passions by making lifestyle purchases fast, easy, and accessible.” [octane.co](https://octane.co/o/who-we-are/) ## Products & Services - **Octane Financing Platform**: A digital lending marketplace and in-house lender (Roadrunner Financial, Inc.) that offers instant credit decisions, flexible terms, and competitive rates for motorcycles, ATVs, mowers, RVs, and more. Includes prime, credit-builder, and first-time buyer programs. [octane.co](https://octane.co/) - **Dealer Integration**: A fully integrated financing solution that works from online shopping to in-store closing, saving time at the dealership. - **Media Brands**: Inspires enthusiasts through editorial properties including *Cycle World* and *UTV Driver* (acquired). ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue of **$75M** (per LinkedIn) [linkedin.com](https://www.linkedin.com/company/octane-lending) - **Total Funding**: **$5.1B** (includes debt financing across 32 rounds; e.g., $284M debt in Oct 2025, $52M Series D in Aug 2021) [linkedin.com](https://www.linkedin.com/company/octane-lending) - **Notable Investors/Partners**: Not fully named in available data; partners include **Progressive Insurance** and over **30 OEMs** and **4,000 dealer partners**. [linkedin.com](https://www.linkedin.com/company/octane-lending) - **Growth Signals**: - Named to the **Inc. 5000** list of fastest-growing private companies in America. - Certified as a **Great Place to Work®**. - Headcount grew **11.4% YoY** (LinkedIn shows 334 employees; company website states 550+). [linkedin.com](https://www.linkedin.com/company/octane-lending) [octane.co](https://octane.co/o/who-we-are/careers/) - Expanded into **marine** and **auto** verticals (recent job postings: Business Development Representative I – Marine, VP Sales & Partnerships – Auto). ## Competitive Advantages - **Technology-first approach**: Cutting-edge risk algorithms and a fully digital, end-to-end buying experience that delivers instant credit decisions with a soft credit pull. - **Broad credit coverage**: Serves prime, credit-builder, and first-time buyers, expanding the addressable market beyond traditional lenders. - **Integrated ecosystem**: Owns media brands (Cycle World, UTV Driver) that drive consumer demand and funnel leads directly into the financing pipeline. - **In-house lending**: Roadrunner Financial, Inc. provides control over underwriting and customer experience. ## Strategic Focus - **Market expansion**: Moving beyond powersports into marine and auto verticals. - **Deepening dealer & OEM partnerships**: Growing the network of 4,000+ dealer partners and 30+ OEM relationships. - **Product innovation**: Continuing to enhance the digital buying experience and risk modeling to increase approval rates and speed. ## Why Work Here - **Culture**: Described as “welcoming, collaborative, and innovative” with an inclusive, open, and casual work environment. [octane.co](https://octane.co/o/who-we-are/careers/) - **Flexibility**: Hybrid and remote roles available; offices in **Manhattan, NY**; **Irvine, CA**; **Irving, TX**; and **Knoxville, TN**. - **Benefits**: - 4+ weeks of PTO - Generous parental leave - Medical, dental, vision coverage - 401(k) match (100% of first 3%, 50% of next 2%) - Education stipend up to $3,000/year - Gympass membership - Powersports safety equipment benefit ($500/year) - Charitable donation matching - **Pay transparency**: Octane commits to publishing salary ranges for all open roles and includes stock option packages or bonuses for eligible positions. [octane.co](https://octane.co/o/who-we-are/careers/) - **Employee sentiment**: Glassdoor-style rating of **3.3/5** (114 reviews) with work-life balance scored highest at 3.8/5. [linkedin.com](https://www.linkedin.com/company/octane-lending) ## Sources 1. [octane.co - About Us](https://octane.co/o/who-we-are/) 2. [octane.co - Careers](https://octane.co/o/who-we-are/careers/) 3. [octane.co - Homepage](https://octane.co/) 4. [linkedin.com - Octane Lending](https://www.linkedin.com/company/octane-lending) ## Other roles at Octane - [Title Specialist I](https://feeny.ai/job/title-specialist-i-octane-irving-texas-hvfqmyr31dqy) — Irving Texas, United States - [Capital Markets Analyst](https://feeny.ai/job/capital-markets-analyst-octane-new-york-new-york-ktt7p7fhfvpn) — New York New York, United States - [Collections Portfolio Specialist](https://feeny.ai/job/collections-portfolio-specialist-octane-irving-texas-edzpgqsf9tjh) — Irving Texas, United States - [Director, FP&A - Finance Analytics and Valuation](https://feeny.ai/job/director-fp-a-finance-analytics-and-valuation-octane-new-york-new-york-y3f0s549gykd) — New York New York, United States - [Senior Software Engineer - Core Products](https://feeny.ai/job/senior-software-engineer-core-products-octane-irving-texas-gnp5e7pe4jz5) — Irving Texas, United States / New York New York, United States - [Remarketing Specialist I](https://feeny.ai/job/remarketing-specialist-i-octane-irving-texas-737e3kf4zrh5) — Irving Texas, United States - [Senior Manager, CBR & FCRA Risk Governance](https://feeny.ai/job/senior-manager-cbr-fcra-risk-governance-octane-remote-nfjpx10vgk51)