---
title: 'Consumer Product Manager at SOUM'
canonical: 'https://feeny.ai/job/consumer-product-manager-soum-riyadh-qg1cg7gv51b4'
type: 'job'
last_seen: '2026-10-27'
---

# Consumer Product Manager at SOUM

- **Company:** SOUM
- **Location:** Riyadh, Saudi Arabia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/soum/833e0d2e-741b-4717-bca4-fb7ba7f5152d

## Job description

## About Soum

Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia through our website and mobile app. Everything we do is built on trust: buyers need confidence in what they are getting, and sellers need confidence they will be paid fairly and quickly. With the recent launch of our subscription model for electronics and cars, Soum is building the go-to recommerce platform in the Kingdom.

## About the Role

The Consumer Product Manager owns the experience our customers touch every day: how buyers discover, evaluate, pay for and receive a used phone or car, and how sellers list, price and get paid for what they sell. You will be the voice of the Soum customer inside the product team, turning deep consumer insight into features that grow conversion, repeat purchase and trust in the platform. You will work across the app and web, partnering with design, engineering, operations and commercial teams to ship quickly and learn from what we ship.

## Key Responsibilities

- Own the roadmap for a core consumer area (such as the buyer journey, the seller journey or subscriptions), prioritising ruthlessly by impact on conversion, retention, GMV and customer trust.

- Build a deep, continuous understanding of Soum's customers through user interviews, usability testing, app reviews, customer support tickets and behavioural data.

- Optimise the end-to-end marketplace funnel: listing creation, search and discovery, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns and post-purchase experience.

- Design and improve trust features that make buying used feel safe, including device condition grading, car inspection reports, verified sellers, buyer protection, ratings and transparent pricing.

- Shape the subscription products for electronics and cars: the value proposition, packaging, onboarding, engagement and retention, working closely with Commercial and Finance on unit economics.

- Translate problems into clear PRDs, user stories and acceptance criteria, and run agile delivery with design and engineering, from discovery through release and iteration.

- Champion an Arabic-first, bilingual experience with high-quality RTL design and localisation for Saudi customers.

- Run a disciplined experimentation practice: form hypotheses, design A/B tests, define success metrics and make fast, evidence-based decisions on what to scale or kill.

- Monitor and report on core consumer KPIs, including conversion rate, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS and customer complaints.

- Partner cross-functionally with Operations (inspection, logistics, customer service), Marketing and Growth (acquisition, CRM), and Finance to make sure product changes work end to end, not just on screen.

- Keep a close eye on regional and global marketplaces and recommerce players, and bring the best ideas back to Soum, adapted for our customers.

## Requirements

- 2–4 years of product management experience on consumer-facing digital products such as marketplaces, e-commerce, fintech or consumer apps.

- A proven track record of shipping consumer features that moved measurable business metrics, and the ability to explain exactly how.

- Strong consumer intuition backed by data: comfortable with product analytics tools (e.g. Amplitude, Mixpanel, GA4), funnel analysis and A/B testing; working SQL is a strong plus.

- Hands-on experience building for mobile (iOS and Android) and web.

- Solid understanding of two-sided marketplace dynamics, including supply and demand balance, liquidity, trust and pricing.

- Experience working closely with designers and engineers in an agile environment, with clear written specs and sharp prioritisation.

- Excellent communication and stakeholder management, able to align operations, commercial and tech teams around a decision.

- A true owner who moves fast, takes decisions with incomplete information and cares more about outcomes than output.

- Fluent English; Arabic is a strong plus.

## Nice to Have

- Experience with KSA or GCC consumers, Arabic/RTL products and local payment methods.

- Background in used goods, recommerce, automotive or subscription businesses.

## About SOUM

## Company Overview
- **One-liner**: Soum is a re-commerce marketplace platform based in Saudi Arabia that enables individuals and businesses to buy and sell pre-owned goods—starting with electronics and expanding into automobiles and collectibles—with guaranteed, end-to-end transaction support.
- **Entity Type**: Private (Series A)
- **Headquarters**: Riyadh, Saudi Arabia
- **Founded**: 2021
- **Founders**: Bader Almubarak (CEO), Fahad Al Hassan, Fahad Albassam

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Re-commerce
- **Target customers**: B2C (individual buyers and sellers), B2B (small businesses via Merchant App), and B2B2C (telecom/retail partners with bulk-selling options)
- **Mission or purpose statement**: "Build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market."

## Products & Services
- **Peer-to-Peer Marketplace**: A platform for individuals to list and sell second-hand electronics, used cars, and collectibles. Soum manages the entire transaction cycle including listing approval, logistics coordination, payment holding, and delivery guarantee.
- **Merchant App**: A dedicated tool for small businesses to sell faster and reach a wider audience through the Soum marketplace.
- **Bulk-Selling Solutions for Partners**: Tailored services for telecom and retail partners (e.g., bulk inspections, warehouse management, optimal returns) for high-volume inventory.
- **AI-Powered Platform Features**: Personalized recommendations, dynamic pricing, predictive analytics, and fraud detection models deployed across the marketplace.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $22M USD to date
- **Notable Investors**: Jahez Group (lead, Series A), Isometry Capital (New York-based), Al Rajhi Partners, Khwarizmi Ventures, Outliers Venture Capital
- **Growth Signals**:
  - 10th most downloaded e-commerce app in KSA in 2023
  - Over 5 million app downloads
  - 10,000+ active listings at any given time
  - 30,000+ new listings every month
  - Facilitated hundreds of thousands of transactions across 150+ locations in Saudi Arabia
  - Headcount grew +10.3% YoY (90 employees as of latest data)
  - Expanding into UAE and other MENA markets, and testing new categories (used cars, collectibles)

## Competitive Advantages
- **Trust & Safety Moat**: Proprietary fulfillment and payment systems hold funds until the buyer confirms delivery—reducing fraud risk in a high-friction category (used goods).
- **Full-Stack Marketplace**: Unlike pure listing platforms, Soum manages pre-approval of listings, logistics, and payment escrow, creating a controlled, consistent user experience.
- **AI Integration**: Uses machine learning for recommendations, dynamic pricing, and fraud detection, making the platform smarter and safer as it scales.
- **First-Mover in MENA Re-commerce**: Dominant position in Saudi Arabia’s second-hand electronics market with a trusted brand and strong local logistics network.

## Strategic Focus
- Geographic expansion across the MENA region, starting with the United Arab Emirates
- Category expansion beyond electronics into automobiles and collectibles
- Extending return windows (from 24 hours to a week or month) to increase buyer confidence
- Scaling the merchant and partner programs to drive B2B revenue
- Continued investment in AI/ML to improve personalization, pricing, and fraud detection

## Why Work Here
- **Culture**: Soum describes itself as looking for "innovators, the hungry, the go-getters" and offers autonomy to experiment, learn, fail, and grow. The team is called "Soumers" and has worked across 14+ countries from the US to South Korea.
- **Remote/Hybrid Policy**: Mixed. Many roles are remote (e.g., Cairo-based positions), but some roles (e.g., Senior Compliance Officer, Operations roles) are on-site in Riyadh or Jeddah. The company has offices in Riyadh and Cairo.
- **Global & Diverse Team**: 90 employees spread across 8 countries (Saudi Arabia, Egypt, Pakistan, UAE, South Korea, Nigeria, Uzbekistan, US). Engineering and product teams are distributed.
- **Engineering Culture**: AI/ML is core to the product; they deploy models for recommendations, dynamic pricing, predictive analytics, and fraud detection. The technical team makes up ~12% of headcount.
- **Growth Trajectory**: High-growth startup (10%+ YoY headcount growth, expanding geographies and categories) offering significant ownership and impact.
- **Compensation**: Senior Software Engineer roles reported at ~SAR 128,877/month. Overall employer rating is 3.7/5 (19 reviews on LinkedIn), with Culture rated 3.6 and Career growth rated 3.5.
- **AI in Hiring**: Soum discloses that they use AI tools to support parts of the hiring process (reviewing applications, analyzing resumes, identifying signals), but final decisions are made by humans.

## Sources
1. [soum.sa](https://soum.sa)
2. [jobs.lever.co/soum](https://jobs.lever.co/soum)
3. [linkedin.com/company/soum-sa](https://linkedin.com/company/soum-sa)
4. [techcrunch.com](https://techcrunch.com/2023/12/20/soum-18m-series-a-funding/)
5. [cbinsights.com](https://www.cbinsights.com/company/soum)
6. [builtin.com](https://builtin.com/company/soum)

## Other roles at SOUM

- [DevOps Engineer](https://feeny.ai/job/devops-engineer-soum-egypt-25pr2k1qbwja) — Egypt
- [Backend Software Engineer](https://feeny.ai/job/backend-software-engineer-soum-egypt-9r4m30kfz2ay) — Egypt
- [Data Engineer](https://feeny.ai/job/data-engineer-soum-remote-ve4k11gd4ttk)
- [Recruiter](https://feeny.ai/job/recruiter-soum-cairo-zn4e6ze4ztq4) — Cairo
- [Product Manager - Data & AI](https://feeny.ai/job/product-manager-data-ai-soum-remote-ppxqqkh45jnn)
- [Operations Manager – Cars](https://feeny.ai/job/operations-manager-cars-soum-riyadh-rbcdgrfqqapw) — Riyadh, Saudi Arabia
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- [Car Inspector](https://feeny.ai/job/car-inspector-soum-riyadh-7ywe6d08nv3a) — Riyadh, Saudi Arabia