---
title: 'Contact Center Associate at Metropolitan Commercial Bank'
canonical: 'https://feeny.ai/job/contact-center-associate-metropolitan-commercial-bank-new-york-6d3n92917qbg'
type: 'job'
last_seen: '2026-09-12'
---

# Contact Center Associate at Metropolitan Commercial Bank

- **Company:** Metropolitan Commercial Bank
- **Location:** New York, NY
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/metropolitancommercialbank/jobs/4697246006

## Job description

Come Work With Us:

Metropolitan Commercial Bank (“MCB” or the “Bank”) is a New York City–based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek’s Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor’s Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human–AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank’s website at [MCBankNY.com](http://www.mcbankny.com/).

Position Summary:

The purpose is to be primary contact for Metropolitan Commercial Bank’s clients. This position plays a critical role in delivering exceptional customer experience during every client interaction. Our goal is to simplify the customer experience and deliver outstanding service to every client, every time, ensuring high levels of customer satisfaction.

As a Contact Center Associate, you’ll work in an exciting environment where you’ll answer questions, solve problems and help our clients achieve financial wellness. Our Contact Center teams are well-trained and share their expertise in bank products and services with our clients. For that reason, the Contact Center has become a career launch pad for those who seek to expand their experience and influence within the bank.

Standard 4-day in-office requirement, 1 day remote (of your choosing and subject to manager’s approval)

Essential Functions & Responsibilities

- Provide customer service and respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels for Retail and Business clients.
- Manage complaints while maintaining an elevated level of customer satisfaction.
- Adhere to company standards for call quality, company policies and procedures.
- Efficiently and accurately troubleshoot customer issues and identify solutions, escalate complex issues to supervisors when necessary.
- Assist Treasury Management clients with self-service guidance, navigation, transaction disputes, technical difficulties and other issue resolution.
- Assist in the development of user manuals and reference guides.
- Escalating complaints appropriately to Compliance department and other teams for review.
- Perform periodic operational activities. Assist on UAT and other testing efforts of systems and procedures.
- Create, manage and follow through appropriate escalations and case creations.
- Collaborate with different internal teams such as Operations and Branches to resolve client inquiries.
- Provide feedback and insights to management regarding common customer issues and potential process improvements.
- Work on additional tasks, assignments and internal projects as needed.

Qualifications & Skills:

The ideal candidate will possess the following credentials:

- At least 2 years’ banking experience, particularly in direct-contact customer services.
- Treasury management products experience and knowledge.
- Prefer a bachelor’s degree or equivalent work experience in the field of banking or finance.
- Working knowledge and understanding of federal/state laws regarding bank operations including NACHA and the FFIEC Guidance as it pertains to electronic banking.
- Ability to operate banking software and other general office equipment. Working knowledge of Microsoft Office products. Experience with file and data mapping, imports and exports.
- Strong organizational, verbal, and written communication skills with a customer-centric attitude.
- Able to work with minimal direction, demonstrate initiative-taking, problem-solving ability, deal with time pressures and changing priorities.
- Flexibility and patience to work in a fast-paced environment. Be a team player and maintain a positive outlook.
- Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Potential Salary: $70k - $75k annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MCB maintains a drug free workplace.

## About Metropolitan Commercial Bank

## Company Overview
- **One-liner**: Metropolitan Commercial Bank (MCB) is a New York State chartered commercial bank that provides business, commercial, and personal banking services to small and middle-market businesses, public entities, and affluent individuals, operating under the philosophy of "The Entrepreneurial Bank."
- **Entity Type**: Public (NYSE: MCB) — parent company is Metropolitan Bank Holding Corp.
- **Headquarters**: New York City, New York, USA
- **Founded**: 1999
- **Founders**: Not publicly available (the bank was founded in 1999; specific founder names are not listed on the corporate website)

## Core Business
- **Primary industry/industries**: Commercial Banking, Business Banking, Personal Banking, Specialized Banking (EB-5, Residential Healthcare, Real Estate Property Management, Government & Municipalities, Attorneys, Title & Escrow, Charter Schools)
- **Target customers**: Small and middle-market businesses, public entities, affluent individuals, real estate professionals, attorneys, charter schools, government entities
- **Mission or purpose statement**: "To help our clients build and sustain wealth through a relationship-focused approach, one client at a time." The bank's threefold mission includes: advancing a progressive model for commercial banking by combining new technologies with traditional practices; serving markets underserved by the ever-consolidating financial services industry; and acting with integrity always. [mcbankny.com](https://mcbankny.com/about-us/)

## Products & Services
- **Commercial Banking**: Full range of commercial lending, deposit, and treasury management services for businesses.
- **Personal Banking**: Personal checking, savings, and lending products for individuals.
- **EB-5 Investment Services**: Expert guidance and comprehensive financial solutions for EB-5 regional centers, developers, and investors.
- **Residential Healthcare Banking**: Specialized banking for residential healthcare facilities.
- **Real Estate Property Management**: Products like tenant security deposit services and technology solutions for property managers.
- **Government & Municipalities Banking**: Tailored products for daily operational needs and long-term strategic goals.
- **Digital Banking Solutions**: Online banking, mobile banking apps, and no-fee access to over 1 million ATMs worldwide.
- **Electronic Payments**: ACH payments and other electronic payment services.

## Market Standing
- **Valuation/Market Cap**: Not explicitly stated in available sources; as a publicly traded company (NYSE: MCB), market cap fluctuates. Check financial platforms for latest data.
- **Key Metric (Annual Revenue)**: As a public company, revenue is reported in SEC filings (10-K/10-Q). Specific annual revenue figures are not listed in the provided search results but are available in quarterly earnings reports on the investor relations page.
- **Notable Investors/Partners**: Listed on NYSE (MCB). The bank was named by Piper Sandler as one of the Bank & Thrift SMS-All Stars for 2022.
- **Growth Signals**:
  - Named to Newsweek's America's Best Regional Banks and Credit Unions 2025 (December 2024).
  - Named to Fortune Best Workplaces in New York™ 2026 List (July 2026).
  - Named to Best Workplaces in New York™ 2026 List (June 2026).
  - Announced a $50 million Stock Repurchase Program (2024).
  - Appointed Jason Bishop as Group Head of Commercial Real Estate Lending (June 2026).
  - Operates six full-service banking centers and has offices in New York City, Boro Park (Brooklyn), Great Neck (Long Island), Lakewood (NJ), Louisville (KY), and Miami (FL).

## Competitive Advantages
- **Relationship-Focused Community Bank with Large-Bank Capabilities**: Combines high-touch, relationship-based service of a community bank with the extensive financial solutions typically offered by much larger competitors. [investors.mcbankny.com](https://investors.mcbankny.com/corporate-profile/)
- **Entrepreneurial Spirit**: Known as "The Entrepreneurial Bank," the bank shares and understands the entrepreneurial mindset of its clients, offering solutions-oriented, ambition-driven service.
- **Niche Specialization**: Serves underserved markets and has deep expertise in specialized areas like EB-5 investments, residential healthcare, and charter schools, creating a differentiated market position.
- **Technology-Driven Innovation**: Actively invests in AI and digital banking tools, with a stated commitment to "human–AI teaming" and responsible technology governance. The bank explicitly seeks "technologically savvy talent" with "AI fluency."
- **Strong Reputation & Awards**: Recognized by Newsweek, Fortune, and Piper Sandler, indicating strong brand trust and workplace quality.

## Strategic Focus
- **Technology & AI Integration**: The bank is aggressively building a future-ready, technologically driven workforce. They are hiring for AI Engineer, AI Scientist, Applied AI Analyst, and VP AI Model Validation roles, signaling a major push into artificial intelligence for banking operations, risk management, and customer experience. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/metropolitancommercialbank)
- **Commercial Real Estate Growth**: The recent appointment of a Group Head of Commercial Real Estate Lending indicates a strategic focus on expanding this vertical.
- **Talent Acquisition**: Actively recruiting across risk management, electronic payments, AI, finance, operations, legal, retail, and customer experience to build a "future-ready" workforce.
- **Shareholder Value**: The $50 million stock repurchase program signals a focus on returning capital to shareholders.

## Why Work Here
- **Award-Winning Culture**: Named to Fortune's Best Workplaces in New York™ 2026 list and Newsweek's America's Best Regional Banks and Credit Unions 2025, indicating a strong, recognized workplace culture.
- **Innovation & Technology Focus**: MCB is not a traditional bank in terms of technology. They are actively building an AI-driven workforce and seek employees with "a strong technical mindset, AI fluency, and adaptive skills." This offers a unique opportunity to work at the intersection of finance and cutting-edge technology.
- **Growth & Development**: The company emphasizes professional development and leadership training, with opportunities for employees to "take what you know, develop your skills, and grow."
- **Comprehensive Benefits**: Includes competitive salaries, annual merit reviews and performance bonuses, health/dental/vision insurance, retirement savings plans with company match, paid time off and holidays, professional development and leadership training, and life and disability insurance. [mcbankny.com](https://mcbankny.com/about-us/careers/)
- **Impact & Autonomy**: The bank's philosophy empowers employees to "make a difference" and "be at your best," with a culture that values problem-solvers, creative thinkers, and driven professionals.
- **Work Model**: Positions are listed in New York, NY, and Great Neck, NY. The specific remote/hybrid policy is not explicitly detailed on the careers page, but the bank has multiple physical office locations.

## Sources
1. [mcbankny.com - About Us](https://mcbankny.com/about-us/)
2. [mcbankny.com - Careers](https://mcbankny.com/about-us/careers/)
3. [job-boards.greenhouse.io - Metropolitan Commercial Bank Jobs](http://job-boards.greenhouse.io/metropolitancommercialbank)
4. [investors.mcbankny.com - Corporate Profile](https://investors.mcbankny.com/corporate-profile/)
5. [mcbankny.com - Homepage](https://mcbankny.com/)

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