---
title: 'Contact Center Representative II at Mirastar FCU'
canonical: 'https://feeny.ai/job/contact-center-representative-ii-mirastar-fcu-san-jose-w92m1s5q96hp'
type: 'job'
last_seen: '2026-11-10'
---

# Contact Center Representative II at Mirastar FCU

- **Company:** Mirastar FCU
- **Location:** San Jose, CA
- **Compensation:** $27–$34/hr
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.lever.co/mirastarfcu/c4f6cba3-6dd1-47e1-aa0d-a0ad49364904

## Job description

## SUMMARY

The Contact Center II Representative will perform a wide variety of complex duties related to the handling of member transactions, assisting in service and operational duties, resolving member issues, and demonstrating behaviors supporting the Mirastar Experience. This includes communication with members through phone and digital channels. This individual will adhere to compliance with all policies, procedures, and regulatory requirements. They may also be asked to perform account maintenance activities and process basic financial and lending transactions.

## QUALIFICATIONS

To perform these jobs successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Education and/or Experience: A high school diploma or GED equivalent and a range of 2 to 4 years related experience and/or equivalent combination of education and experience.
- Certificates, Licenses, Registrations: None required, none preferred.
- Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.

## ESSENTIAL FUNCTIONS

- Answer calls of a specific or general nature; directing members to appropriate departments as needed.
- Perform basic teller functions, including processing share and share draft deposits, withdrawals, loan payments, and draft stop payments.
- Perform account maintenance activities, including closing accounts, account transfers, processing ownership changes, and certificate renewals.
- Open new membership and subsidiary accounts, including all types of depository and account ownerships.
- Have a thorough understanding of Mirastar Federal Credit Union's product and service offerings.
- Cross-sell products and services within established guidelines.
- Answer questions and resolve problems on products, services, and operational procedures.
- Provide technical and subject matter expertise to team members.
- Evaluate related transactions for risk and make sound and informed decisions regarding exceptions and adjustments.
- Assist in the training of new employees.
- Ensure operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of compliance with the Credit Union’s BSA-AML program.
- Act as backup for other positions as needed, including but not limited to branches and at corporate.
- Other duties as assigned.
- Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile, and reporting suspicious activities to your supervisor and BSA Officer.

KNOWLEDGE, SKILLS, AND ABILITIES

- Detail-oriented, self-starter who can work independently and/or remotely.
- Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels.
- Effective interpersonal and interdepartmental skills with the ability to work with all levels of staff, management, and members in a professional, approachable, and positive manner.
- Ability to perform multiple, simultaneous tasks and change priorities in an efficient, confidential, and effective manner.
- Ability to conduct thorough research and escalate issues appropriately to provide workable recommendations and solutions to problems.
- Ability to demonstrate commitment to self-improvement by taking the initiative of learning new skills, systems, and procedures, as well as taking advantage of the continuous education opportunities within and outside of the Credit Union.
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies, procedures, products, and services.
- Computer literate and proficient in software applications, financial analysis programs, Adobe Acrobat, online research tools, and MS Office:  Word, Excel, PowerPoint, and Outlook
- Hungry: Always looking for more. More things to do. More to learn. More responsibility to take on. Self-motivated and diligent. Constantly thinking about the next step and the next opportunity.
- Humble: Lack excessive ego or concerns about status. Quick to point out the contributions of others and slow to seek attention for self.  Shares credit emphasizes team over self and defines success collectively rather than individually.
- Work Intelligently: Have common sense about people. Tend to know what is happening in a group situation and how to deal with others in the most effective way. Demonstrates good judgment and intuition around the subtleties of group dynamics and the impact of their words and actions.

## PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

- Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
- Occasionally lift and/or move up to 10 pounds.

## EEO STATEMENT

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.

## About Mirastar FCU

## Company Overview
- **One-liner**: Mirastar FCU is a not-for-profit, member-owned federal credit union serving Santa Clara County and surrounding communities with financial products and community development.
- **Entity Type**: Private (not-for-profit cooperative; federally chartered credit union)
- **Headquarters**: San Jose, California, USA
- **Founded**: 1950 (originally as Santa Clara County Employees Credit Union)
- **Founders**: Seven Santa Clara County employees (names not publicly listed)

## Core Business
- **Primary industry**: Financial services (credit union / consumer banking)
- **Target customers**: B2C – individuals, families, county employees, retirees, and underserved communities in the Santa Clara County region
- **Mission**: “Create strong, vibrant communities where prosperity is in reach for everyone.” [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)

## Products & Services
- **Savings & Checking Accounts**: Standard deposit accounts with online and mobile banking access.
- **Consumer Loans**: Auto, personal, and home loans with rate discounts for members.
- **Mortgage Services**: Home financing options.
- **Credit Cards**: Likely offered (not explicitly listed on careers pages, but typical for CU).
- **Online & Mobile Banking**: Digital platform allowing members to bank anytime, anywhere. [mirastarfcu.org](https://www.mirastarfcu.org/)

## Market Standing
- **Valuation/Market Cap**: Not applicable (not-for-profit; no public valuation)
- **Key Metric**: Serves nearly 50,000 members (as of early 2025). [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)
- **Notable Investors/Partners**: Not applicable (member-owned); certified as a Community Development Financial Institution (CDFI) in 2023.
- **Growth Signals**: 
  - Rebranded from Santa Clara County Federal Credit Union to Mirastar FCU in late 2024.
  - Received an underserved area expansion in 2023, opening membership to nearly one million lower-income individuals.
  - Opened a new branch at Santa Clara County’s West Tasman Campus in early 2025.
  - Continues to grow with purpose, adding branches and expanding digital services. [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)

## Competitive Advantages
- **Not-for-profit, member-owned structure**: Profits are returned to members through lower rates and fewer fees.
- **CDFI certification**: Dedicated to serving low-income and underserved communities, providing financial education and access.
- **Deep local roots**: Founded in 1950 and deeply embedded in Santa Clara County, with strong ties to county employees and local communities.
- **People-first culture**: Emphasis on teamwork, inclusivity, and investing in employee growth. [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)

## Strategic Focus
- Expand membership to underserved populations through CDFI initiatives and new branch locations.
- Continue modernizing digital banking while maintaining personal, community-oriented service.
- Strengthen partnerships with Santa Clara County and other local organizations to drive financial inclusion. [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)

## Why Work Here
- **Culture**: “People-first” organization with an inclusive culture that values teamwork, validates voices, and creates space for growth. [mirastarfcu.org](https://www.mirastarfcu.org/about/who-we-are/)
- **Hybrid/Remote Policy**: Some roles (e.g., VP, Payments) are hybrid; others (e.g., Senior Financial Services Representative, Branch Experience Manager) are on-site. [jobs.lever.co](https://jobs.lever.co/mirastarfcu)
- **Benefits** (full-time staff): Personal Time Off, Paid Holidays, 401(k) Retirement Program, Medical/Dental/Vision, Rate Discounts on loans, Flexible Spending Account, Life and Long Term Disability Insurance, Paid Bereavement and Jury Duty, Service Recognition Program, Employee Training & Development. [mirastarfcu.org](https://www.mirastarfcu.org/about/careers/)
- **Purpose-driven work**: Opportunity to make a tangible impact on financial well-being in local communities.
- **Locations**: Branches in San Jose (Gateway Place, White Road) and Hollister. [jobs.lever.co](https://jobs.lever.co/mirastarfcu)

## Sources
1. [mirastarfcu.org - Who We Are](https://www.mirastarfcu.org/about/who-we-are/)
2. [mirastarfcu.org - Careers](https://www.mirastarfcu.org/about/careers/)
3. [jobs.lever.co - Mirastar FCU openings](https://jobs.lever.co/mirastarfcu)
4. [mirastarfcu.org - Homepage](https://www.mirastarfcu.org/)

## Other roles at Mirastar FCU

- [Senior Financial Services Representative](https://feeny.ai/job/senior-financial-services-representative-mirastar-fcu-hollister-s6vvcr5rh75g) — Hollister, CA