--- title: 'Content Designer at MNTN' canonical: 'https://feeny.ai/job/content-designer-mntn-united-states-txg0a45hn5zw' type: 'job' last_seen: '2026-10-15' --- # Content Designer at MNTN - **Company:** MNTN - **Location:** United States - **Posted:** 2026-10-02 - **Last confirmed live:** 2026-10-15 - **Apply:** https://job-boards.greenhouse.io/mntn/jobs/8248156 ## Job description At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.) We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. You can learn more about us and everything we do by visiting https://mountain.com/. We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great. So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth. This role sits within Digital Strategy & Experience — MNTN Engineering's customer-experience team — powering support, AI, in-product guidance, and releases so customers understand changes and move forward with confidence: content that's accurate, consistent, findable, reusable, and AI-ready. Content is the source our AI draws from, so how it's designed — architecture, taxonomy, governance, AI-ready standards, release readiness, and cross-product strategy — is set at the program level. This role proves it out, spanning Help Centers, release notes, micro-tutorials, support procedures, in-app copy, internal knowledge, and change communications, each written for its reader: customer, agent, or teammate — with the judgment and craft to make it land. Impact shows in the numbers: self-service resolution, AI deflection, and how fast top support drivers close. Here's what that looks like day to day. ## What you’ll do - Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems. - Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development. Content coverage is a launch requirement, held to the same standard as code and QA. - Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next, giving Product Marketing, Digital Strategy, and Revenue Enablement a consistent starting point. - Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment. - Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection. - Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources, using established taxonomy, quality, and AI-retrieval standards. - Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface. - Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content. What success looks like - Content you’ve built is measurably closing top support drivers and contributing to AI deflection, not just adding volume to the Help Center. - All content health metrics for your portfolio are trending upward toward the team's targets, building on today's baselines. - Your account of what changed stands alongside the product release brief and positioning docs as a core input to the GTM motion, sharpening release clarity for Product, Product Marketing, Digital Strategy, and Revenue Enablement ## What you’ll bring - 4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests. - A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence. - Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what’s missing, not just translate what’s given. - A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access. - Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right. You deeply understand how content drives comprehension, engagement, adoption, and trust. - You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs. Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role. - A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined. ## About MNTN Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN. MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University. #LI-Remote ## About MNTN ## Company Overview - **One-liner**: MNTN is a self-serve connected TV (CTV) performance marketing platform that enables brands of any size to create, launch, and optimize TV commercials on premium streaming networks while measuring real conversions. - **Entity Type**: Private (backed by individual investors including Ryan Reynolds; funding stage not publicly disclosed) - **Headquarters**: Not publicly disclosed (fully remote company) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - Primary industry: Connected TV (CTV) advertising, performance marketing, ad tech - Target customers: B2B – brands, agencies, and marketers of all sizes (two‑thirds of MNTN customers had never advertised on TV before using the platform) - Mission/purpose: “Bringing unrivaled performance and simplicity to Connected TV advertising” – making TV ads as easy to run as search and social ## Products & Services - **MNTN Performance TV Platform**: Self-serve CTV advertising platform with real‑time automated optimization, goal‑based media buying, and direct deals with 150+ premium streaming networks (Peacock, HBO Max, Bravo, etc.). Advertisers can launch campaigns in under an hour. - **QuickFrame AI**: Integrated creative platform that instantly generates brand‑ready video commercials using AI from Google, ElevenLabs, and others. Allows creation from scratch or repurposing social/digital video for CTV. - **Verified Visits Attribution**: Proprietary last‑click attribution system built for CTV that uses an identity‑agnostic graph to match commercials to households and accurately measure site visits, conversions, and ROAS. Integrated with Google Analytics and Rockerbox. - **Creative‑as‑a‑Subscription™**: A subscription service that provides ongoing creative production for CTV ads. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Not disclosed (annual revenue not publicly available; funding rounds not publicly detailed) - **Notable Investors/Partners**: Ryan Reynolds (investor and Chief Brand Officer) – [mountain.com/about/](https://mountain.com/about/). Partnerships include integrations with Google Analytics, Rockerbox, and LiveRamp. Direct deals with 150+ streaming networks. - **Growth Signals**: - Named one of *Fast Company*’s Most Innovative Companies and *Next Big Things in Tech* - Featured on the cover of *Inc.*’s Best in Business Issue - Released QuickFrame AI 3.0 with major feature expansion (May 2026) - Expanded executive team in 2026 to support growth of Performance TV - Named Ad Age Best Places to Work 2024 - One of the largest buyers of TV inventory in the US ## Competitive Advantages - **Proprietary Identity Graph**: ID‑agnostic mapping of multiple signals for connected household devices – no reliance on cookies or a single data source. - **Verified Visits Attribution**: Unique last‑click model that only credits MNTN when no other paid or organic referral is detected, providing true incrementality. - **Real‑time Optimization Engine**: Evaluates hundreds of thousands of bid opportunities per second, analyzes more than a trillion behavioral signals daily, and drives over a billion optimizations per day – delivering 2x more conversions than other CTV platforms (self‑claimed metric). - **Self‑Service + Expert Support**: Platform is fully self‑service but backed by dedicated customer service. - **Low‑Risk Testing**: Advertisers can test CTV with affordable, low‑risk budgets; no requirement to run on linear TV. ## Strategic Focus - **AI‑powered creative**: Continued investment in QuickFrame AI to make TV ad creation faster and more accessible. - **Measurement & incrementality**: Emphasizing proprietary attribution and integrations with analytics platforms to prove TV ROI. - **Premium content expansion**: Growing direct relationships with streaming networks and live sports. - **Democratizing TV advertising**: Enabling brands of all sizes to access CTV with performance‑based buying. ## Why Work Here - **100% remote** – work from anywhere you like (within the US) – [mountain.com/about/careers/](https://mountain.com/about/careers/) - **100% healthcare coverage** – fully paid for employees - **Competitive compensation** and **401(k) plan** - **Flexible vacation policy** plus a **$2,000 annual vacation stipend** - **Company‑wide 3‑day weekend every month** (every month has a three‑day weekend for all employees) - **Free laptop** that is yours to keep after 6 months of full‑time employment (at manager discretion) - **Flexible spending accounts (FSA)** and **access to coaching & therapy** - Named **Ad Age Best Places to Work 2024** – culture based on quality, trust, ambition, and accountability - Engineering culture: Job listings include Senior Data Scientist, Senior Software Engineer (ML, Performance Pacing, CDS), Staff Analytics Engineer, etc. – emphasis on machine learning, data, and platform engineering ## Sources 1. [mountain.com](https://mountain.com/) 2. [mountain.com/about/](https://mountain.com/about/) 3. [mountain.com/about/careers/](https://mountain.com/about/careers/) 4. [mountain.com/mntn-at-a-glance/](https://mountain.com/mntn-at-a-glance/) 5. [job-boards.greenhouse.io/mntn](http://job-boards.greenhouse.io/mntn) ## Other roles at MNTN - [Senior Manager, Agency Partner Management](https://feeny.ai/job/senior-manager-agency-partner-management-mntn-united-states-xdga937ysmjy) — United States - [Strategic Program Manager, Agency](https://feeny.ai/job/strategic-program-manager-agency-mntn-united-states-nsdhbtt95q15) — United States - [Associate Account Executive](https://feeny.ai/job/associate-account-executive-mntn-austin-98feq5twwgz9) — Austin, TX - [Manager, Inside Sales](https://feeny.ai/job/manager-inside-sales-mntn-united-states-nrxyebd8dha6) — United States - [Director, Inside Sales](https://feeny.ai/job/director-inside-sales-mntn-united-states-3j8vr8fpnde9) — United States - [Senior Manager, GTM Systems Delivery](https://feeny.ai/job/senior-manager-gtm-systems-delivery-mntn-united-states-8phn8xxp5nzs) — United States - [Sales Executive, Travel & Hospitality](https://feeny.ai/job/sales-executive-travel-hospitality-mntn-united-states-c9qsznynjyb8) — United States - [Sales Executive, Restaurants & Dining](https://feeny.ai/job/sales-executive-restaurants-dining-mntn-united-states-4akryf46esz7) — United States - [Sales Executive, Media & Entertainment](https://feeny.ai/job/sales-executive-media-entertainment-mntn-united-states-96f5bsq57p25) — United States - [Sales Executive, Enterprise Tech](https://feeny.ai/job/sales-executive-enterprise-tech-mntn-united-states-8a9tkbk8cx6r) — United States