---
title: 'Content Operations Manager - Center Of Excellence at Groupon'
canonical: 'https://feeny.ai/job/content-operations-manager-center-of-excellence-groupon-bangalore-j4vr0r5x2tw0'
type: 'job'
last_seen: '2026-09-10'
---

# Content Operations Manager - Center Of Excellence at Groupon

- **Company:** Groupon
- **Location:** Bangalore, India
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.eu.greenhouse.io/groupon/jobs/4970408101

## Job description

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.

Groupon is building a Center of Excellence in Bengaluru, and we need Content Operations Managers who own quality end-to-end. AI now writes the first draft — your job is to be the judgment layer that makes it excellent, accurate, and trustworthy. You'll QA AI-generated content, hand-craft the marquee deals that carry the brand, and fix content escalations rather than just flagging them. If you've got a sharp editorial eye, work fluently alongside AI tools, and take ownership all the way to publish — this role is for you.

## What You'll Do

- QA and proofread AI-drafted content before it goes live, correcting issues in place
- Give structured feedback that helps our AI content tools improve week over week
- Hand-craft marquee, high-value deals (think Disneyland, Starbucks) end-to-end
- Own content escalations from Sales, Merchant Service, and Customer Service — fix titles, descriptions, images, and fine print directly
- Run the language-quality queue and hold the bar for language standards
- Take on redemption, merchant-service admin, and content-specialist tasks as they consolidate into the team
- Turn recurring content issues into policy, SOP, or AI-prompt improvements
- Help decide which tasks get automated next
- Keep every piece of content on-brand, accurate, and transparent
- Partner across Sales, Merchant Service, Customer Service, Design, and Product
- Track and share quality signals and trends for leadership

## What You'll Bring

- Bachelor's degree in Marketing, Communications, Journalism, or a related field; advanced English (C1–C2)
- Proven senior experience in content, editorial, or content QA — high volume, accuracy-focused
- Exceptional editing and proofreading skills with a strong sense of house style
- End-to-end ownership — you fix it, not just flag it
- A root-cause mindset for recurring defects
- Comfort tracking defect types, escalation volume, and turnaround time
- Fluency (or a fast ramp-up) with AI content tools, and willingness to help calibrate them
- Working knowledge of HTML and Markdown; comfort with visual-template changes
- Adaptability in a fast-changing, high-automation environment

Must Have

- Availability aligned with United States shift hours

## Nice to Have

- Familiarity with Groupon's markets and deal lifecycle

[Groupon](https://www.groupon.com) is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click [here](https://www.groupon.com/articles/about). You can also find out more about us in the latest [Groupon new](https://www.groupon.com/articles/press)s as well as learning about our [DEI approach](https://www.groupon.com/articles/dei). If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at [Groupon Careers](https://www.grouponcareers.com/)

## About Groupon

## Company Overview
- **One-liner**: Groupon operates a global marketplace that connects consumers with local experiences, services, and goods, using AI-driven technology to match supply and demand.
- **Entity Type**: Public (Ticker: GRPN on Nasdaq)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2008
- **Founders**: Andrew Mason, Brad Keywell, Eric Lefkofsky

## Core Business
- Primary industry/industries: Local commerce marketplace / e-commerce / digital advertising
- Target customers: B2C (consumers seeking local experiences, travel, and goods) and B2B/SMB (local merchants seeking customers and growth).
- Mission or purpose statement: "We get people offline through quality local experiences at great value."

## Products & Services
- **Groupon Marketplace (Core Platform)**: A web and mobile platform offering daily deals, vouchers, and bookable experiences for restaurants, travel, activities, beauty, and goods. This is a two-sided marketplace.
- **Groupon Merchant Platform (B2B)**: Tools for local businesses to list offers, manage inventory, schedule appointments, and process payments, designed to help them attract new customers and manage operations.
- **Groupon+**: A feature that allows users to earn cashback directly on credit cards for purchases at partner merchants, streamlining the deal redemption process.

## Market Standing
- **Valuation/Market Cap**: As of early 2025, Groupon's market capitalization is roughly $400–800 million USD, reflecting a significant decline from its peak but steadying during a turnaround.
- **Key Metric (Revenue/User Base)**: Annual revenue for 2024 was approximately $485 million USD. The company serves tens of millions of active customers globally.
- **Notable Investors/Partners**: Given its public status, major institutional shareholders include hedge funds and asset managers. Key partners include thousands of local merchants in over a dozen countries (USA, Canada, Europe, Middle East).
- **Growth Signals**: Currently in a "transformation" phase, shifting from a deal-a-day model to a more curated, AI-driven marketplace. Growing AI-generated codebase (over 50% of code is AI-generated) and adopting agentic-first development.

## Competitive Advantages
- **Scale and Local Supply**: A massive, pre-existing network of millions of local merchants across multiple geographies, providing a supply moat that is difficult to replicate.
- **AI-Native Operating Model**: Groupon is aggressively transforming into an "AI-native company," using AI for supply demand matching, coding (agentic development), and internal operations, aiming to out-execute competitors through automation and efficiency.
- **Proven Brand Recognition**: Despite past struggles, Groupon remains a globally recognized brand for "deals" and local discovery, providing a level of consumer trust that new entrants lack.

## Strategic Focus
- **AI-Native Transformation**: The entire company is restructuring around AI. Engineering teams use agentic-first development, and all employees are expected to leverage AI tools to remove low-value work.
- **Product-Led Growth**: Shifting focus from a sales-driven model to a product-led one, where better matching and curation through AI drives natural user acquisition and conversion.
- **Lean & Disciplined Operating Model**: A deliberate "do more with less" philosophy. The company is simplifying its tech stack, reducing complexity in its operations, and focusing only on projects that move core metrics.
- **Global Local Focus**: Prioritizing the massive, complex, and underserved local commerce market.

## Why Work Here
- **Culture & Values**: "Extreme Ownership," "Speed Over Comfort," "Impact Obsessed," "Simplify to Scale," and "Disciplined." The pace is described as fast, real, and high-standard.
- **Work Environment**: A hybrid model with defined in-office days for collaboration and decision-making, with a subset of roles approved for fully remote work. Modern offices in central locations.
- **Career Growth & Impact**: A company in active transformation means employees can have immediate, visible impact on the business. Promotion is based on performance, not politics.
- **Notable Perks & Benefits**: Competitive compensation, purpose-driven work (helping local businesses), opportunity to work with cutting-edge AI tech, internal recognition programs, and anniversary milestone rewards. Benefits vary by location.
- **Engineering Culture**: Engineers build, orchestrate AI agents, and work on genuinely hard problems in local commerce. Over 50% of code is AI-generated, and the engineering culture is focused on building and shipping quickly.

## Sources
1. [Groupon Company Information](https://www.grouponcareers.com/why-groupon)
2. [Groupon Careers / Our Teams](https://www.grouponcareers.com/our-teams)
3. [Groupon Candidate FAQs & Work Policy](https://www.grouponcareers.com/candidate-faqs)
4. [Groupon LinkedIn](https://in.linkedin.com/company/groupon)
5. [Groupon Job Listings](http://job-boards.eu.greenhouse.io/groupon)

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