---
title: 'Content Specialist - Travel (GDS Mandatory) at Navan'
canonical: 'https://feeny.ai/job/content-specialist-travel-gds-mandatory-navan-delhi-c7hdaxwjh3sf'
type: 'job'
last_seen: '2026-09-08'
---

# Content Specialist - Travel (GDS Mandatory) at Navan

- **Company:** Navan
- **Location:** Delhi, India
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-08
- **Apply:** https://navan.com/careers/openings?gh_jid=8083520

## Job description

About The Role:

This role exists to develop, drive, and evolve the standards for knowledge management in the Global Operations and Centre of Excellence Team. Your mission is to ensure Navan colleagues have access to accurate and reliable knowledge at the exact moment they need it.

You will act as a Content Architect, utilising AI and design principles to ensure information is presented in a format that is intuitive, searchable, and easy to understand to support unparalleled efficiency.

GO&S Knowledge Management Specialists support the development of team members towards our service philosophy:

We provide industry-leading service to our customers for them to have an exceptional and seamless travel and expense experience, while achieving unparalleled efficiency levels.

What you’ll be doing:

- Knowledge Architecture: Ensure that all knowledge is formatted, tagged, and categorized appropriately using a structure that prioritizes rapid discovery and ease of use.
- AI-Enhanced Value: Proactively use available AI analytics to drive value, identify critical knowledge gaps, and implement data-backed strategies to increase user activity within the knowledge base.
- Creative Content Design: Utilize AI and modern design tools to create engaging, multimedia knowledge assets that improve information retention beyond traditional text-based articles.
- Expert Article Writing: Be proficient in writing knowledge articles that translate complex technical processes into user-friendly content, ensuring all assets meet the standards outlined in the KM standard operating procedure.
- Lifecycle Management: Set review dates for existing and new articles to ensure content remains accurate, and consolidate knowledge to avoid unnecessarily increasing the volume of articles.
- Stakeholder Alignment: Collaborate with internal teams and knowledge owners to implement new knowledge requests and ensure all content is signed off as accurate before publishing.
- Strategy & Insights: Support the Senior Manager in the design and delivery of the knowledge management strategy, tracking progress against key waypoints and reporting on continuous improvement opportunities.
- Post-Training Support: Partner with the L&D team to ensure knowledge assets serve as a high-value resource that supports what has been trained to our colleagues.

What we’re looking for:

- Creative Content Mastery: A proven track record in designing, writing, and creating knowledge content using industry best practices to deliver positive outcomes for users.
- User-Centric Design: High problem-solving and structuring skills, with a specific ability to simplify complex technical areas for the end-user.
- KM Professionalism: Holds a recognized Knowledge Management certification (e.g., KMI, CKM, or KCS) or demonstrates a commitment to working toward one to maintain industry-leading standards.
- Self-Driven Innovation: A self-starter who uses initiative to spot opportunities, utilizing AI and data to make a positive impact on how the business accesses information.
- Collaboration: A team player capable of working with diverse opinions to find the best path forward for knowledge solutions.
- Industry Context: Experience within a Leisure or Business Travel role and a solid understanding of different learning styles within a contact center or customer-facing environment.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

## About Navan

## Company Overview
- **One-liner**: Navan is the leading all-in-one, AI-powered business travel, payments, and expense management platform that makes corporate travel effortless for frequent travelers while giving finance teams full control.
- **Entity Type**: Public (ticker: **NAVN**, listed on Nasdaq Global Select Market in October 2025)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2015
- **Founders**: Ariel Cohen and Ilan Twig

## Core Business
- **Primary industry/industries**: Corporate travel management, expense management, travel technology, payments.
- **Target customers**: B2B – mid-market to enterprise companies; also SMBs.
- **Mission or purpose statement**: "Make travel easy for every traveler by being the best travel agency on the planet."

## Products & Services
- **Navan Travel**: AI-powered booking platform for flights, hotels, and ground transportation with extensive inventory access (including NDC content from 17+ airlines).
- **Navan Expense**: Automated expense management that categorizes and reconciles receipts, with real-time policy enforcement and integration with ERPs.
- **Navan Edge**: AI travel assistant (chat-based) that handles bookings and provides 24/7 human support.
- **Navan Rewards**: Incentive program that rewards employees for booking below budget.
- **Navan Connect (BYOC)**: Card-link technology that connects corporate cards from 250+ banks, enabling unified spend visibility.
- **Navan Corporate Cards**: Physical and virtual cards for payments.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results (post-IPO, real-time market cap available on exchanges).
- **Key Metric**: **Total Headcount** ~3,300 employees (as of 2026); **Number of customers** – thousands, including major enterprises like Heineken, Unilever, Wayfair, and Zoom.
- **Notable Investors/Partners**: Not listed in provided sources, but strategic partners include Amadeus (dual-GDS model) and major airlines via NDC.
- **Growth Signals**: Went public in October 2025; expanded globally through acquisitions of Comtravo (Germany), Resia (France), Tripeur (India), and Reed & MacKay (Europe); now operates 50 offices worldwide; first TMC to integrate AI across the entire platform.

## Competitive Advantages
- **AI-first platform**: First travel management company to embed AI across search, booking, expense reconciliation, and customer service.
- **All-in-one T&E**: Combines travel, expense, and payments in a single system, eliminating the need for multiple vendors.
- **Dual-GDS model**: Integrated with both Sabre and Amadeus, providing global coverage and competitive pricing.
- **NDC leader**: Offers access to 17 airlines’ New Distribution Capability content for better fares and inventory.

## Strategic Focus
- Continue leading in AI-powered travel and expense innovation.
- Expand corporate card and payments ecosystem (Navan Connect, external card linking).
- Deepen enterprise capabilities and global footprint (targeting mid-market and large multinationals).
- Drive user adoption through employee rewards and seamless mobile experience.

## Why Work Here
- **Work model**: Hybrid – 4 days per week in office (Palo Alto HQ and other global offices). Strong emphasis on in-person collaboration.
- **Culture**: Meritocratic, high-ownership, “high-talent density” environment. Values include extreme ownership, bias to action, “AI-first mindset”, and “seriously fun”.
- **Perks & Benefits**:
  - Flexible vacation (take time off as needed, manager coordination).
  - Paid parental leave (16 weeks birthing parent, 10 weeks non-birthing).
  - 401k, Employee Stock Purchase Plan (ESPP) with discount.
  - Medical, dental, vision, pet insurance.
  - Commuter benefits, in-office snacks and lunches, dog-friendly offices.
  - Headspace mental health subscription.
  - Navan personal travel discounts (employee leisure bookings at corporate rates).
  - Connectivity allowance (bi-weekly stipend for remote work).
- **Growth opportunities**: Rapidly scaling public company; teams across engineering, product, data science, travel operations, and R&D.

## Sources
1. [navan.com](https://navan.com/ – Product overview, platform details)
2. [navan.com/about](https://navan.com/about – Company history, mission, timeline, IPO)
3. [navan.com/careers](https://navan.com/careers – Culture, values, benefits, work model)
4. [builtin.com](https://builtin.com/company/navan – Headcount, offices, hybrid policy, perks)

## Other roles at Navan

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- [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-navan-berlin-66tenqn9qpzk) — Berlin, Germany
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- [Senior (iOS) Software Engineer](https://feeny.ai/job/senior-ios-software-engineer-navan-london-8a6as7e5sfps) — London, United Kingdom
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- [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-london-748qaee6a599) — London, United Kingdom
- [Senior Software Engineer, Expense](https://feeny.ai/job/senior-software-engineer-expense-navan-berlin-q4vm1azpea3t) — Berlin, Germany