--- title: 'Content Strategist III (6301) at itD Tech' canonical: 'https://feeny.ai/job/content-strategist-iii-6301-itd-tech-united-states-545ac1cap67x' type: 'job' last_seen: '2026-09-15' --- # Content Strategist III (6301) at itD Tech - **Company:** itD Tech - **Location:** United States - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/itd/jobs/4384848009 ## Job description Content Strategist III itD is seeking a Content Strategist III (Launch Readiness) to drive content planning and execution for upcoming WhatsApp product and feature launches. This role plays a critical part in ensuring high-quality, accurate, and user-centric support content is ready on day one of every launch. The ideal candidate will bring strong experience in content strategy, technical writing, and Generative AI content, with a proven ability to deliver high-impact content under tight deadlines in a fast-paced, cross-functional environment. Location: Remote (U.S. – EST or PST preferred) Duration: 6months We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. ## Responsibilities - Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams - Audit existing content, identify gaps, and prioritize updates to ensure launch readiness - Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI - Manage confidential pre-launch content, ensuring accuracy and readiness for go-live - Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy - Track content readiness, manage timelines, and proactively identify and communicate risks - Coordinate with localization teams to ensure timely delivery of content across global markets - Ensure day-one readiness by publishing accurate and accessible content across all support channels - Drive process improvements and maintain content standards and best practices Internal Responsibilities - Attend regular internal practice community meetings - Collaborate with your itD practice team on industry thought leadership - Complete client case studies and learning material (blogs, media material) - Build out material to contribute to the Digital Transformation practice - Attend internal itD networking events (in person and virtual) - Work with leadership on career fast-track opportunities Required Qualifications and Skills - 2+ years of experience in technical writing or content strategy roles - 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems - Strong content strategy and editorial skills, including writing, editing, and improving support content - Experience planning and delivering content aligned to product launch timelines - Experience working with content management systems (CMS) and project management tools - Strong project management skills with the ability to manage multiple concurrent workstreams - Excellent communication and stakeholder management skills - Ability to work in fast-paced, ambiguous environments with shifting deadlines ## Preferred Qualifications and Skills - Experience preparing support or help content for product or feature launches - Familiarity with localization workflows and global content delivery - Experience collaborating with Product, Product Ops, or Operations teams - Basic knowledge of data analysis, XML, or AI tools Education Bachelor’s degree in English, Communications, or a relevant field, or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today! ## About itD Tech ## Company Overview - **One-liner**: itD Tech helps enterprises become AI‑ready by evolving systems, governance, operations, and customer ecosystems through a combination of consulting, managed services, and proprietary SaaS platforms. - **Entity Type**: Private (privately held, woman‑ and minority‑owned) - **Headquarters**: Campbell, California, United States (Silicon Valley) – also listed as San Jose, CA on its website - **Founded**: 2005 - **Founders**: Renée La Londe (CEO) ## Core Business - **Primary industry/industries**: IT Services and IT Consulting; Digital Transformation; AI Readiness; Software Development - **Target customers**: B2B – Fortune 500 enterprises across technology, healthcare, and finance - **Mission or purpose statement**: “Innovate Transform Deliver” – solving the toughest business challenges by combining the experience of a full‑service consultancy with the agility of a specialized firm. The company’s motto is “Impossible drives us.” ## Products & Services - **ChaMa® (Change Management)**: A proprietary SaaS platform that digitizes enterprise change management, helping organizations measure, track, implement, and manage change at scale. - **SmartConX™ (Integration as a Service)**: A PaaS offering pre‑built connectors and custom integrations to seamlessly connect digital experiences. - **fastr.ai (Intelligent Recruiting Platform)**: An AI‑powered cloud platform that re‑engineers the recruiting process by enabling talent teams to instantly discover candidates. - **Enterprise Search & Personalization (powered by Coveo)**: An AI/ML‑driven search and data management solution for IT, e‑commerce, and customer support. - **AI‑Ready Enterprise Foundations**: Services to clean data pipelines, achieve data parity, and build scalable infrastructure for production‑grade AI. - **AI‑Enabled Operations & Workforce**: Leveraging ChaMa® to automate high‑volume technical tasks and shift teams from reactive execution to strategic innovation. - **Intelligent Customer Ecosystems**: Federated search, LLM‑powered M&A assistants, and SmartConX™ integrations that turn support into a revenue engine (e.g., $54M in annual case deflections, 50% increase in self‑service). - **Secure & Governed AI**: Automated governance frameworks and proactive moderation models for compliance and audit‑readiness. - **Other services**: BI, data & analytics, software engineering, cloud engineering, PMO, managed services, digital accessibility, enterprise community management, and quality assurance. ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held) - **Key Metric**: Annual revenue not formally disclosed. Third‑party data (LinkedIn) estimates USD $310,000, but this appears inconsistent with the company’s scale and client base; the website cites over $500M in leaked revenue identified and $121M+ in revenue generated/protected through its work. - **Notable Investors/Partners**: No external funding rounds identified; company appears organically grown. Partners include Coveo, Khoros, and major enterprise technology firms. Clients include Fortune 500 names across tech, healthcare, and finance. - **Growth Signals**: - 400+ zero‑disruption rollouts delivered with on‑time record - 100% data parity in migration of 24,000+ complex M&A records - 5,000+ manual ops hours reclaimed annually through automation - 54% improvement in customer experience metrics - 25+ Stevie Awards, multiple Forrester and Khoros awards, “Disruptor Company of the Year” ## Competitive Advantages - **20 years of enterprise delivery** with a track record of on‑time, zero‑disruption rollouts for Fortune 500 clients. - **Proprietary SaaS platforms** (ChaMa®, SmartConX™, fastr.ai) that embed change management and automation directly into engagements. - **People‑first change management** methodology that ensures technology adoption sticks – a key differentiator in AI transformation projects. - **Woman‑ and minority‑owned** certification (WBENC) that attracts a diverse talent pool and provides a unique perspective for clients. - **Global delivery model** with onshore/nearshore/offshore centers in the US, India, Poland, Mexico, Ireland, and the UK, enabling follow‑the‑sun support. ## Strategic Focus - Helping enterprises become **AI‑ready** by modernizing data governance, operations, and customer ecosystems. - Expanding the use of its proprietary SaaS products (ChaMa®, SmartConX™, fastr.ai) as revenue‑generating platforms. - Deepening expertise in **secure and governed AI** to turn compliance into a competitive advantage. - Continuing to invest in **enterprise search, LLM‑powered tools, and intelligent self‑serve** for customer experience. ## Why Work Here - **Culture**: Core values of “Trust above all,” “Extreme teamwork,” “Relentless innovation,” “Make success personal,” and “Diverse people. Divergent thinking.” The company emphasizes a flexible, ambitious environment where employees can “define your own journey.” - **Remote/Hybrid**: Many roles are listed as fully remote (e.g., Remote PST, CST/EST), though there are physical offices in San Jose (HQ), San Francisco, Austin, Wichita, Hyderabad, Krakow, Guadalajara, London, and Cork. - **Benefits** (per careers page): - **Health**: Health, dental, vision insurance; Health Savings Account - **Future**: Life insurance, disability insurance, 401K matching, financial advisor - **Time**: Flexible hours, holidays, competitive wages, bereavement leave - **Well‑Being**: Employee assistance, tuition reimbursement, commuter benefits, company events - **Employee Sentiment**: LinkedIn employer rating 3.7/5 (125 reviews) – Work‑Life 3.8, Compensation 3.4, Culture 4.0, Career 3.7. - **Diversity & Giving**: Woman‑owned business; runs the Girls Leadership Academy Meetup (GLAM) and provides internships to female engineering students through the Institute of Technology & Science for Women. ## Sources 1. [itdtech.com](https://www.itdtech.com/) – Main website 2. [itdtech.com/careers](http://itdtech.com/careers) – Careers page 3. [itdtech.com/careers/work-with-us](http://itdtech.com/careers/work-with-us) – Work With Us page 4. [itdtech.com – Overview Flyer (PDF)](https://itdtech.com/wp-content/uploads/2025/08/itD_Overview_Flyer.pdf) – Company overview 5. [linkedin.com/company/itd-tech](https://www.linkedin.com/company/itd-tech) – LinkedIn company page (employees, financials, reviews) ## Other roles at itD Tech - [Technical Program Manager III - 6322](https://feeny.ai/job/technical-program-manager-iii-6322-itd-tech-sunnyvale-maqeqwjf3apq) — Sunnyvale, CA - [Project Manager IV - 6321](https://feeny.ai/job/project-manager-iv-6321-itd-tech-redmond-c44bqgzq6wae) — Redmond, WA - [Business Analyst IV - 6320](https://feeny.ai/job/business-analyst-iv-6320-itd-tech-united-states-baf7m2s79kne) — United States - [Technical Program Manager V - 6319](https://feeny.ai/job/technical-program-manager-v-6319-itd-tech-menlo-park-th261eka1e9s) — Menlo Park, CA - [Technical Program Manager (TPM III) - 6318](https://feeny.ai/job/technical-program-manager-tpm-iii-6318-itd-tech-united-states-0scwhwjdta4x) — United States - [Social Media Graphic Designer & Content Creator - Remote (6316)](https://feeny.ai/job/social-media-graphic-designer-content-creator-remote-6316-itd-tech-austin-5wdctmczeenv) — Austin, TX - [Project Manager I-6317](https://feeny.ai/job/project-manager-i-6317-itd-tech-san-jose-5vm8b5982whh) — San Jose, CA - [Project Manager, Developer Marketing -6315](https://feeny.ai/job/project-manager-developer-marketing-6315-itd-tech-san-jose-73jdrh94xhsk) — San Jose, CA - [Project Coordinator III (6314)](https://feeny.ai/job/project-coordinator-iii-6314-itd-tech-san-jose-exhqykzj34st) — San Jose, CA - [Lead Product Designer / User Experience / Usability Analytics- Remote, PST Time Zone (6312)](https://feeny.ai/job/lead-product-designer-user-experience-usability-analytics-remote-pst-time-zone-mw8c38kytvr2)