---
title: 'Contract Accounts Payable Manager at Customer.io'
canonical: 'https://feeny.ai/job/contract-accounts-payable-manager-customer-io-americas-8wayezqqg4tw'
type: 'job'
last_seen: '2026-09-12'
---

# Contract Accounts Payable Manager at Customer.io

- **Company:** Customer.io
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/customerio/jobs/8196194

## Job description

About [Customer.io](http://customer.io/)

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

## About the role

Hi, my name is Eric Anderson, Senior Controller at [Customer.io](http://Customer.io), and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.

## What we value

- Ownership — you drive the exception queue to zero, not someone else.
- Directness — you enforce policy clearly and kindly, without dodging hard conversations.
- Precision — a mismatched dollar amount doesn't get past you.

## What you’ll do

- Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
- Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
- Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
- Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
- Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
- Spot recurring T&E headaches and propose (and document) process fixes.

## What we're looking for

- 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment
- Hands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)
- Sharp eye for detail and a solid grasp of expense policy enforcement
- Excellent written and verbal communication skills
- Ability to manage a recurring, deadline-driven workload
- Experience with NetSuite or a comparable ERP is a plus

## Compensation & Benefits

This is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute cross-functional screen with a member of the AP team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

## About Customer.io

## Company Overview
- **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team)
- **Founded**: 2012
- **Founders**: Colin Nederkoorn (CEO)

## Core Business
- **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure
- **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale
- **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement.

## Products & Services
- **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior.
- **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources.
- **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels.
- **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection.

## Market Standing
- **Valuation/Total Funding**: Not publicly disclosed (company is private).
- **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users.
- **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi.
- **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees.

## Competitive Advantages
- **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging.
- **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl.
- **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic.
- **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends.

## Strategic Focus
- **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes.
- **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base.
- **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases.

## Why Work Here
- **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings.
- **Generous compensation & benefits**:
  - Competitive salary and equity
  - 100% paid medical, dental, vision, and mental health insurance for employee and family
  - Up to 5% 401k matching (dollar-for-dollar)
  - Unlimited PTO with a recommendation of at least 20 vacation days
  - 16 weeks paid parental leave (birth, adoption, foster)
  - 6 weeks paid family medical leave
  - $2,000/year professional development budget
  - $1,500 home office setup stipend
  - $250/month remote work stipend (internet, phone)
  - Up to $300/month co-working space reimbursement
  - $1,500/year healthy living stipend
  - Financial wellness provider access
  - Paid sabbatical after 5 years
- **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality.
- **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility.

## Sources
1. [Customer.io Careers Page](https://customer.io/careers)
2. [Customer.io About Page](https://customer.io/about)
3. [Customer.io Official Website](https://customer.io/)
4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio)
5. [Built In Company Profile](https://builtin.com/company/customerio)

## Other roles at Customer.io

- [Sr Sales Manager, Mid-Market - USA (Remote)](https://feeny.ai/job/sr-sales-manager-mid-market-usa-remote-customer-io-americas-v37dkjzrqtwz) — Americas
- [Global Controller](https://feeny.ai/job/global-controller-customer-io-americas-57bwecz6xp8r) — Americas
- [Senior Recruiter - GTM - USA (Remote)](https://feeny.ai/job/senior-recruiter-gtm-usa-remote-customer-io-americas-3zwzhq34zydn) — Americas
- [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-customer-io-americas-stnqbdpr4srt) — Americas
- [Senior Manager, Information Technology](https://feeny.ai/job/senior-manager-information-technology-customer-io-americas-7aa59qd0mmjh) — Americas
- [Mid-Market Account Executive, EMEA](https://feeny.ai/job/mid-market-account-executive-emea-customer-io-emea-19k0rmg89g78) — EMEA
- [Product Manager](https://feeny.ai/job/product-manager-customer-io-americas-q7q5sv3gmcdx) — Americas
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