---
title: 'Contractor: IT Operations Specialist at Newsela'
canonical: 'https://feeny.ai/job/contractor-it-operations-specialist-newsela-argentina-brazil-chile-costa-rica-xen2zdkspxqt'
type: 'job'
last_seen: '2026-09-16'
---

# Contractor: IT Operations Specialist at Newsela

- **Company:** Newsela
- **Location:** Argentina / Brazil / Chile / Costa Rica
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/newsela/jobs/8130985

## Job description

The Role: Newsela is seeking an IT Operations Specialist to empower our team by delivering seamless tech support, optimizing internal platforms, and driving operational efficiency for a distributed team of 500+ employees. In this role, you will be the face of IT for Newsela staff – handling day-to-day access, security, and hardware requests, while orchestrating an exceptional onboarding and offboarding experience for all employees.

Reporting to the Manager of IT Engineering, this role works alongside Legal, Procurement, and People Operations to maintain corporate security and operational efficiency. Because Newsela is a 97% macOS-based company, this role requires a deep, hands-on experience with Apple hardware and macOS administration.

What you will do:

- The IT Operations Specialist will support Newsela staff by resolving IT requests (e.g. access, security, and equipment requests; internal platforms administration and support such as Apple hardware and macOS, Google Workspace, Iru/Kandji, Slack, Atlassian, 1Password, etc.) as well as handling engineering challenges related to operational efficiency and compliance.
- In this role, you will establish relationships across the organization to better understand specific department-level support needs.
- You will manage staff onboarding and offboarding: collaborating with other internal stakeholders such as People Operations and hiring managers; following , creating, and updating documentation; partnering with domestic and international hardware vendors; and orchestrating new hires’ preboarding and day one experience.
- Reporting to the Manager, IT Engineering, you will implement support models and security guidelines established by the Senior System Administrator, and also collaborate with teams who manage other aspects of the overall company technology stack.
- You will be joining a grouping of operations teams including Legal and Procurement as well as IT.
- Hours are 9-5:00 EDT with occasional minor after-hours responses to simple support requests, or very rare 8-8:30 AM start times due to support needs after major system changes

Why you’ll love this role:

- You will be part of a team that is building the next generation of Newsela by making support seamless, strengthening company culture and enhancing productivity across the enterprise
- You will also gain exposure to leading edge tools & technologies including AI platforms.
- You’ll also have the opportunity to work in a collaborative environment using modern IT tools and products that will continue the tradition of Newsela being one of the best educational software companies in the US.
- Your work will have a direct impact on enabling all team members to work in a fully integrated technology environment, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why you’re a great fit:

- You have 2+ years of experience in an IT Support role, enhanced by your demonstrated success in supporting global IT Operations internal stakeholders.
- You have deep working knowledge of Apple hardware and macOS, Google Workspace, Iru/Kandji, Slack.
- You are an exceptional communication (written and verbal in English) paired with a customer-first mindset.
- Strong troubleshooting skills with a methodical approach to resolving technical issues.
- You have the ability to translate technical concepts to non-technical audiences.
- You have a customer-first mindset and are able to resolve colleagues’ support issues in a timely and accurate manner.
- While not required, experience with scripting and/or automation, especially the GAM command-line utility, is a plus.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

## About Newsela

## Company Overview
- **One-liner**: Newsela is an education technology company that provides a content and assessment platform with differentiated, standards-aligned instructional resources for K-12 schools.
- **Entity Type**: Private (Series D funding)
- **Headquarters**: New York, United States
- **Founded**: 2013
- **Founders**: Matthew Gross and Dan Cogan-Drew

## Core Business
- **Primary industry**: Education technology (E-Learning Providers)
- **Target customers**: B2B (U.S. K-12 school districts); teachers and administrators are primary users; also serves individual teachers (freemium model).
- **Mission or purpose statement**: "Meaningful classroom learning for every student."

## Products & Services
- **[Newsela ELA](https://newsela.com/)**: Differentiated fiction and nonfiction texts, novel studies, and curriculum complements to support knowledge-rich literacy instruction. (SaaS)
- **[Newsela Social Studies](https://newsela.com/)**: Primary sources, biographies, current events, and interactive multimedia to support critical thinking and diverse perspectives. (SaaS)
- **[Newsela Science](https://newsela.com/)**: Engaging videos, standards-aligned texts, lessons, and activities to support real-world science connections. (SaaS)
- **[Formative by Newsela](https://newsela.com/)**: A real-time instruction and assessment platform that unifies district assessments and delivers standards-aligned insights for administrators and teachers. (SaaS, acquired in 2023)
- **[Newsela Writing / Luna AI](https://newsela.com/)**: AI-powered, rubric-aligned writing feedback delivered in real time to support writing practice across the curriculum. (AI tool)
- **Schoolytics** (acquired): Student data unification platform providing role-based dashboards and actionable insights. (SaaS)
- **Generation Genius** (acquired February 2025): Science and math video content for K-8.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company). Total funding of $172.2M as of 2021.
- **Key Metric**: Annual revenue of $50M (source: LinkedIn company data). Over 25 million users (students and teachers) and used in ~90% of U.S. K-12 schools.
- **Notable Investors/Partners**: TCV (lead Series C & D), Franklin Templeton (lead Series D), Kleiner Perkins (lead Series B), Owl Ventures (lead Series A), NewSchools Venture Fund & Kapor Capital (Seed).
- **Growth Signals**: 12.6% year-over-year headcount growth (to 386 employees); continuous product expansion via acquisitions (Formative, Schoolytics, Generation Genius); launch of Luna AI; 2025 CODiE Awards (Winner for Newsela Writing, Finalist for ELA and Social Studies).

## Competitive Advantages
- **Differentiated content at scale**: Library of 18,000+ texts and videos from 175+ content providers, available at five reading levels – enabling personalized learning without compromising standards alignment.
- **Entrenched in U.S. schools**: 90% of K-12 schools use Newsela, creating a strong network effect and switching costs.
- **Comprehensive product suite**: Covers ELA, social studies, science, formative assessment, and data analytics under one roof, reducing tool fragmentation for districts.
- **AI-powered tools**: Luna AI provides real-time writing feedback, saving teachers time while differentiating instruction.
- **Research-backed efficacy**: ESSA Tier II studies show product accelerates learning in ELA and social studies.

## Strategic Focus
- **Expansion of AI capabilities**: Deeper integration of Luna AI across the product portfolio to automate lesson planning, activity design, and text differentiation.
- **Product integration**: Unifying acquired companies (Formative, Schoolytics, Generation Genius) into a seamless platform for districts.
- **Market penetration**: Growing international presence (currently operating in 13 countries) and deepening relationships with large school districts.
- **Supplemental curriculum leadership**: Positioning Newsela as the go-to source for engaging, standards-aligned supplemental materials across core subjects.

## Why Work Here
- **Fully remote**: Newsela is a fully remote team across the United States with some roles in Latin America.
- **Culture and mission**: Emphasis on work that makes a tangible impact on K-12 education – "inspire a generation of learners, support and empower teachers."
- **Benefits**: Unlimited time off, generous family leave (maternity, paternity, adoption), wellness resources (mind & body discounts, access to world-class medical experts including pet coverage), and learning stipends.
- **Engineering/Product culture**: Open roles for data engineers, analytics engineers, site reliability engineers, and product managers. The company values creative, passionate employees "with quick minds and warm hearts."
- **Growth opportunities**: 30 active job postings across sales, customer success, product, and technology; 12.6% annual headcount growth indicates a scaling organization.

## Sources
1. [newsela.com/careers](https://newsela.com/careers)
2. [newsela.com/company](https://newsela.com/company)
3. [job-boards.greenhouse.io/newsela](http://job-boards.greenhouse.io/newsela)
4. [linkedin.com/company/newsela](https://www.linkedin.com/company/newsela)
5. [newsela.com](https://newsela.com/)

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