--- title: 'Contractor Success Manager at Realm' canonical: 'https://feeny.ai/job/contractor-success-manager-realm-marina-del-rey-dr3mhv2rdp05' type: 'job' last_seen: '2026-09-07' --- # Contractor Success Manager at Realm - **Company:** Realm - **Location:** Marina Del Rey, CA - **Posted:** 2025-12-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/realm/jobs/4632665005 ## Job description ## About the Role We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards. Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment. ## Responsibilities Contractor Book of Business Management - Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards. - Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction. - Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations. - Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm. Operational Oversight & Payments - Track key operational and performance metrics across your contractor portfolio. - Oversee payments ensuring timely contractor payments. - Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.). Escalation & Issue Management - Serve as the primary point of contact for escalations involving contractors in your portfolio. - Evaluate issues from both homeowner and contractor perspectives to ensure fair, neutral, and timely resolution. - Partner with the Advisor team on disputes, cancellations, and remediation plans. Coaching & Contractor Growth - Provide actionable feedback to contractors to improve homeowner communication, pricing, profile quality, and close rates. - Identify growth opportunities and guide contractors on best practices that strengthen performance and drive revenue. - Deliver onboarding, training, and ongoing education to support contractor success on the platform. ## Qualifications ## Experience - 3–6 years in account management, customer success, partner management, or operations. - Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred. - Direct experience working with contractors or small businesses in construction, remodeling, or home services. - Bonus: Background in construction management, real estate, or homeowner services. ## Skills - Proficiency with CRM and workflow tools (Salesforce, Saleloft). - Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker. - Excellent written communication, including the ability to create contractor guides, training materials, or process documentation. - Strong organizational skills with the ability to manage multiple accounts simultaneously. Personality Traits - - Empathetic listener and strong communicator. - Proactive and solutions-oriented; able to anticipate issues before they escalate. - Balanced, fair, and calm when navigating tough conversations or escalations. - Thrives in a fast-paced, high-growth environment. - Motivated by improving the remodeling experience for both homeowners and contractors. Comp $100-110k, with competitive equity. ## About Realm ## Company Overview - **One-liner**: Realm is a home renovation platform that connects homeowners with expert advisors and a vetted network of contractors to simplify planning, bidding, and project management. - **Entity Type**: Private (venture-backed; $32.7M total funding) - **Headquarters**: Culver City, California, United States - **Founded**: 2019 - **Founders**: Liz Young (CEO) and Yufei Pan (co-founder) ## Core Business - **Primary industry**: Home renovation, construction services, real estate technology - **Target customers**: B2C – homeowners planning renovations, ADUs, new builds, or rebuilding after wildfires - **Mission statement**: "To make homeownership simpler and more transparent, beginning with renovations and new builds." ## Products & Services - **Realm Platform (Free for Homeowners)**: A guided renovation service that pairs each homeowner with a dedicated Advisor who creates a custom project plan, provides cost and ROI estimates using proprietary data, and matches them with up to three vetted contractors. Includes bid negotiation, pre-negotiated pricing, extended warranties, and escalation support. - **Realm App**: A free mobile app available nationwide offering property-specific insights, cost estimates, ROI projections, interactive neighborhood maps, and project planning tools. For active renovation projects, it includes progress tracking, document sharing, and contractor communication. ## Market Standing - **Valuation**: Not disclosed - **Key Metrics**: Annual Revenue ~$12.3M (LinkedIn estimate); Total Funding $32.7M; 44 employees; powered $900M+ in renovations; guided 4,000+ home projects; 100+ contractor partners - **Notable Investors/Partners**: GGV Capital, Atreides Management, Primary Venture Partners, Lerer Hippeau, Liberty Mutual - **Growth Signals**: Recognized by *Time* (Best Inventions) and *Fast Company* (Most Innovative Companies); expanding into new verticals (e.g., GM, New Verticals job posting); geographic presence currently in California and Seattle area; headcount grew 1.7% YoY ## Competitive Advantages - **Proprietary Data**: Largest database of real-world renovation bids in the U.S., enabling accurate pricing, timelines, and ROI projections. - **Curated Contractor Network**: Accepts only the top 10% of contractors after rigorous vetting (background checks, references, reviews). - **Dedicated Advisor Model**: Each homeowner gets a personal renovation expert (2,000+ hours of experience) who manages end-to-end planning and oversight. - **Strong Value Proposition**: 10-25% lower project costs, 40+ hours saved per project, 2x industry average warranty, and free to homeowners (no platform fee – revenue comes from contractors). ## Strategic Focus - **Geographic Expansion**: Currently serving California and Washington, with plans to enter new markets. - **New Verticals**: Actively hiring a General Manager for New Verticals (e.g., possibly home services beyond renovations). - **Technology Investment**: Continued development of the free app and data-driven tools to scale insights and homeowner self-service. - **Contractor Growth**: Scaling the contractor network while maintaining quality standards. ## Why Work Here - **Culture**: High-performance, ownership-oriented, collaborative, and egoless. Emphasis on "think like a homeowner" and "be an explorer." - **Perks**: Health benefits (One Medical, TalkSpace), gender-neutral parental leave, equity ownership for all employees, generous time off, and regular happy hours. - **Work Environment**: Office-based in Culver City (with remote employees in other countries). Flat structure with autonomy and impact. - **Growth Opportunities**: Joining a venture-backed, category-defining company at a stage where individual contributions drive significant results. Active learning and celebration of wins. ## Sources 1. [realmhome.com](https://realmhome.com) 2. [linkedin.com/company/realmhome](https://www.linkedin.com/company/realmhome) 3. [realmhome.com/about-us/careers](https://realmhome.com/about-us/careers) 4. [zoominfo.com/c/realm/534950870](https://www.zoominfo.com/c/realm/534950870) ## Other roles at Realm - [Partnerships & Biz Dev Manager](https://feeny.ai/job/partnerships-biz-dev-manager-realm-marina-del-rey-vjsydj82jwxz) — Marina Del Rey, CA / New York, NY - [Strategy and Ops - Digital Growth](https://feeny.ai/job/strategy-and-ops-digital-growth-realm-marina-del-rey-kebrftp77zpy) — Marina Del Rey, CA / New York, NY