---
title: 'Contracts & Billing Specialist on Contract -12 months at Keyloop'
canonical: 'https://feeny.ai/job/contracts-billing-specialist-on-contract-12-months-keyloop-prague-1m0gtrcvh92h'
type: 'job'
last_seen: '2026-11-02'
---

# Contracts & Billing Specialist on Contract -12 months at Keyloop

- **Company:** Keyloop
- **Location:** Prague, Czech Republic
- **Compensation:** CZK 690k–CZK 720k
- **Work type:** hybrid
- **Posted:** 2026-06-16
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.lever.co/keyloop/39cdd070-b53c-44c6-bc5d-87c6e278306b

## Job description

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role Provision of an excellent Finance service is critical to the achievement of the Business Service Centre.  This role reports to the Contract & Billing Management Lead as part of the C&BM team.  You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

## Key Duties & Responsibilities

- Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
- Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
- Performs New customer set-up examination and credit check review
- Reviews and performs Customer master amendments, customer block  - only complex/disputed queries
- Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
- Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
- Supports and actively participates in continual improvement of the contract & billing processes
- Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
- Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
- Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
- Ensuring all processes are always compliant with internal rules & requirements
- Manages ad-hoc requests from line manager
- Live by the Keyloop values in your daily behaviors, communications, and actions

## Skills / Knowledge / Experience & Qualifications

- Experience of dealing with customers at all levels
- Competent in MS word, Excel and Outlook
- A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
- Ability to manage and prioritize workload
- Proficient in English and any other European Language

Team Player :

- Must be reliable, show commitment and collaboration in day to day tasks
- Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
- Actively collaborate to ensure that team targets are achieved

Communication :

- Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
- Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

Problem Solving:

- Ability to investigate dispute / issues using relevant associates expertise and knowledge
- Share problems, openly discuss and collaborate with others to find a solution and form an action plan
- Act appropriately in all situations and taking accountability for those actions

Adaptability :

- Flexible attitude and able to work as part of a team
- Proactive and positive approach, working under own initiative and prioritizing and balancing workload
- Innovation approach to processes

Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.

"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."

## About Keyloop

## Company Overview
- **One-liner**: Keyloop is the world’s largest automotive technology company, providing platforms and tools that connect car retailers and manufacturers across more than 90 countries to power the full retail journey.
- **Entity Type**: Private (acquired by Francisco Partners in 2021)
- **Headquarters**: Reading, United Kingdom
- **Founded**: Originated over 40 years ago (as Kerridge); rebranded as Keyloop in 2021
- **Founders**: Original founders not publicly disclosed; the company traces its roots to Kerridge in Hungerford, UK

## Core Business
- **Primary industries**: Automotive retail technology, dealer management software, omnichannel retailing, and customer experience solutions
- **Target customers**: B2B – automotive retailers (dealerships) and OEMs (car manufacturers)
- **Mission or purpose statement**: To use technology to make car buying and servicing simpler, smoother, and better for everyone, putting exceptional experiences first (“Experience-First”).

## Products & Services
Keyloop offers a suite of SaaS and integrated solutions for the automotive retail ecosystem. Major offerings include:
- **Keyloop DMS (Dealer Management System)** – Core platform for dealership operations (sales, service, parts, finance).
- **enquiryMAX** – Sales engagement and lead management platform for dealers.
- **RAPID RTC** – Real-time customer communication and service marketing tool.
- **MotorDocs** – Digital document management and e-signature solution for vehicle transactions.
- **FISC** – Integrated financial services and compliance platform.
- **SilverBullet** – Vehicle marketing and merchandising solution to accelerate online sales.
- **SERTI** – Warranty and service contract administration platform.
- **Automotive Transformation Group (ATG)** – Omnichannel retailing and digital customer journey solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of GBP 113 million (per LinkedIn, 2025 data)
- **Notable Investors/Partners**: Owned by Francisco Partners (a leading tech investment firm); partners with 80+ OEMs and 20,000+ retailers
- **Growth Signals**: 
  - Acquired seven companies since 2021 (enquiryMAX, RAPID RTC, MotorDocs, FISC, SilverBullet, SERTI, ATG)
  - Headcount approximately 1,862 (+4.7% YoY, +108 people)
  - Global presence: offices across 32 countries including UK, India, Canada, Czechia, Spain
  - 100,000+ LinkedIn followers (monthly +0.5%, yearly +8.9%)

## Competitive Advantages
- **Scale and legacy**: Nearly 50 years of automotive domain expertise; trusted by 20,000+ retailers and 80 OEMs in 90+ countries – the largest global automotive technology company.
- **Experience-First platform**: A unified approach that connects the entire customer journey, from online browsing to service bay, differentiating from fragmented point solutions.
- **Deep OEM integrations**: Longstanding relationships with manufacturers and a partner ecosystem that makes switching costly for clients.
- **Tailored acquisitions**: Strategically adding best-in-class solutions (e.g., ATG for omnichannel, RAPID RTC for communications) to create a comprehensive integrated suite.

## Strategic Focus
- **Building the world’s first truly connected auto retail ecosystem** – integrating data, retailers, OEMs, and partners.
- **Artificial Intelligence and innovation**: Hiring for AI Solutions Engineer (Salesforce Agentforce) and pushing AI/ML capabilities (CTO Amit Monovich brings cloud/AI expertise from Salesforce).
- **Continued acquisition and partner growth**: Actively seeking more partners that share the “Experience-First” vision.
- **Sustainability**: “Power to Change” initiative focusing on environmental impact, community volunteering, and employee well-being.

## Why Work Here
- **Culture**: “Experience-First” mindset – the same customer-centric philosophy is applied internally, attracting top talent and fostering an environment where meaningful contributions are recognised.
- **Flexibility**: Truly flexible and hybrid work opportunities; focus on outcomes rather than days in the office. Offices worldwide for collaboration, but remote work is supported and trusted.
- **Growth and development**: Well-established frameworks for career development; employees are empowered to take charge of their own success and learning.
- **Diverse teams**: Distributed across 32 countries with a global mindset; roles in engineering, product, customer enablement, sales, marketing, IT, finance, and more.
- **Perks**: Emphasis on work-life balance, meaningful work in a rapidly digitising industry, and a chance to shape the future of automotive retail.

## Sources
1. [keyloop.com/careers](https://keyloop.com/careers)
2. [keyloop.com/about-us](https://keyloop.com/about-us)
3. [jobs.lever.co/keyloop](https://jobs.lever.co/keyloop)
4. [linkedin.com/company/keyloop](https://linkedin.com/company/keyloop)
5. [keyloop.com/our-leadership](https://keyloop.com/our-leadership)

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