---
title: 'Contracts Manager at Zello'
canonical: 'https://feeny.ai/job/contracts-manager-zello-austin-5ckhyngt72fn'
type: 'job'
last_seen: '2026-09-10'
---

# Contracts Manager at Zello

- **Company:** Zello
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/zello/a9b31a90-6e31-42e4-aeaf-d41a2f04739d

## Job description

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.

## About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. Zello powers instant, push-to-talk communication for frontline workers, and every enterprise deal we sign rests on a contract someone reviewed carefully. This role owns customer and vendor contracting end-to-end - NDAs, MSAs, DPAs, AI data-processing addendums, and security exhibits - with outside counsel reserved for what is genuinely novel. Embedded in the role is support for Zello's governance, risk, and compliance program, which rewards exactly the traits a strong contracts manager already has: structure, discipline, and a clean paper trail. No GRC background required; we will teach it.

## What you'll do

- Own the customer contract lifecycle: review, redline, and negotiate NDAs, MSAs, DPAs, AI data-processing addendums, BAAs, amendments, and security exhibits from first draft to signature.
- Decide when an issue is genuinely novel enough to loop in outside counsel - and handle everything else yourself.
- Build the contracting infrastructure: playbooks, fallback positions, template libraries, and the escalation bar that keeps routine deals out of anyone else's inbox.
- Own the vendor lifecycle: intake, due diligence, tiering, approval, renewal, and termination.
- Run data subject requests in support of GDPR) and subpoena/legal-request intake end-to-end,and track the contractual notification commitments tied to Zello products and AI data changes to support compliance with respective requirements.
- Support the administration of Zello's compliance stack - Drata, KnowBe4 - and run the policy lifecycle (drafting, review cadence, attestation) and periodic access reviews.
- Use AI on the repetitive parts of this work - first-pass review, questionnaire drafting, clause comparison, obligation tracking - and keep improving how you use it.

## Who you are

- You have 3+ years owning commercial contracts in-house, and you've independently redlined and closed NDAs, DPAs, and MSAs without an attorney walking you through them.
- You are organized to a degree other people find slightly excessive. Every open redline, obligation, and renewal date is tracked, and nothing falls off.
- You are at home in the detail. A DPA with three conflicting definitions of “Personal Data” is a puzzle you enjoy, not a chore you dread.
- Law was a real consideration for you at some point - you may have prepped for the LSAT, worked shoulder-to-shoulder with attorneys, or come close to applying - and you concluded the operating side of legal is where you do your best work.
- You are already using AI in your work, or you are impatient to. You don't need to know how the models work; you need to believe the first draft should come from a machine and your judgment should be spent on what matters.
- GRC is new to you and that reads as interesting rather than intimidating. You've noticed it runs on the same things contracting does - structure, evidence, follow-through - and you want the surface area.
- You spot a manual or error-prone process before anyone points it out, and you fix it - building a clause library instead of redlining from scratch every time.
- You communicate clearly and concisely with Sales, Customer Success, Engineering, and outside counsel, without over-explaining or leaving people guessing.

This role is not

- An attorney role - no JD or bar admission is required or expected. Outside counsel handles the genuinely novel; you handle the rest.
- A management role - there are no direct reports.
- A GRC or security engineering role - you own the compliance program's operational rigor, not the underlying technical controls (IAM, SIEM, pen testing), and you do not need a GRC background walking in.
- A redline-only role - contracting is the core, but vendor management and the compliance program's operational cadence come with it.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

## About Zello

## Company Overview
- **One-liner**: Zello provides a push-to-talk walkie-talkie app for frontline workers, augmented with AI-powered transcription, translation, and operational insights.
- **Entity Type**: Private (self-funded and profitable)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2011
- **Founders**: Alex Gavrilov (CEO)

## Core Business
- **Primary industry**: Communication technology / Frontline operations software
- **Target customers**: B2B – enterprises with deskless workers in transportation, retail, construction, hospitality, healthcare, and first responder organizations
- **Mission**: “We give voice to everyday heroes” – to lift up the voices of the frontline and bring them the same level of technical investment as desk workers

## Products & Services
- **[Zello App](https://zello.com/)**: Mobile and desktop push-to-talk walkie-talkie app with 99.99% uptime, supporting iOS, Android, Windows, and Mac. Offers unlimited range over Wi-Fi/cellular and on-premise deployment via Zello Enterprise Server.
- **[Zello AI](https://zello.com/)**: AI assistant “Ella” that answers questions using company knowledge; live voice translation to break language barriers; conversation replay, transcription, and offline message recovery.
- **[Zello Mobile SDK](https://zello.com/)**: Embed push-to-talk natively into third-party apps (iOS, Android, React Native).
- **[Radio Gateways](https://zello.com/)**: Bridge LMR (land mobile radio) networks with Zello for seamless cross-platform communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (self-funded, no external funding rounds reported)
- **Key Metric**: 5 million monthly active users, 10 billion messages per month (source: [zello.com](https://zello.com/)); conflicting report from Built In cites 8 billion messages and 170 million total users ([builtin.com](https://builtin.com/company/zello))
- **Notable Investors/Partners**: None publicly listed; self-funded and profitable
- **Growth Signals**: Rapid hiring across engineering, AI, sales, and customer success; expanding AI capabilities (live translation, AI assistant); over 3,000 emergency organizations use Zello free for first responders

## Competitive Advantages
- **99.99% uptime** – highly reliable for mission-critical frontline communication
- **Only frontline AI powered by real conversations** – Zello AI listens to actual push-to-talk traffic and transforms it into operational intelligence
- **Enterprise readiness** – on-premise deployment option, radio gateway integration, and IT-friendly management tools
- **Large installed base** – millions of active users across industries creates network effects and deep integration into workflows

## Strategic Focus
- **AI-first innovation** – building AI assistant “Ella,” live translation, and transcription to turn voice chatter into actionable insights
- **Deepening frontline integration** – SDK and radio gateways to embed Zello into existing ecosystems
- **Scaling enterprise sales** – hiring Director of Global Partner & Channel Strategy, Enterprise Account Executives, and Director of Customer Success

## Why Work Here
- **Self-funded and profitable** – described as a “build-up” rather than a startup, offering stability with growth potential and stock options
- **Hybrid workplace** – Austin employees work in-office Tuesdays, Wednesdays, and Thursdays; remote flexibility on other days
- **Generous benefits** – 100% paid medical, vision, and dental; 4% 401k matching; $2,000 annual professional development allowance; open PTO; paid sabbatical after 5 years; generous parental leave
- **Engineering culture** – yearly hackathon at an incredible destination; small team (80 total employees, 36 in product+tech) with a focus on impact, excellence, teamwork, transparency, and caring
- **Growth opportunities** – roles in applied AI, back end, site reliability, and design; the company is actively scaling and investing in new technology

## Sources
1. [zello.com/careers](https://zello.com/careers/)
2. [zello.com/about-us](https://zello.com/about-us/)
3. [zello.com](https://zello.com/)
4. [builtin.com/company/zello](https://builtin.com/company/zello)
5. [builtin.com/company/zello/faq/workplace-perception](https://builtin.com/company/zello/faq/workplace-perception)

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