--- title: 'Conversational AI Specialist (On-Site) at Integra Beauty' canonical: 'https://feeny.ai/job/conversational-ai-specialist-on-site-integra-beauty-groveport-aj7ae41bpynw' type: 'job' last_seen: '2026-11-10' --- # Conversational AI Specialist (On-Site) at Integra Beauty - **Company:** Integra Beauty - **Location:** Groveport, OH - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.lever.co/integrabeauty/22a42263-be50-4624-b481-11dd1dc1c457 ## Job description Who We Are: At Integra, we are a team of relentless innovators driven by a passion to push boundaries, move fast, and redefine what’s possible in consumer goods. Headquartered in Dania Beach, Florida, with key operations in Ohio, we thrive on agility-pivoting with purpose, taking bold risks, and continuously raising the bar for modern product innovation. We engineer cutting-edge digital platforms and scale high-performance products across online marketplaces, mobile, social, and retail channels. As the engine behind category-defining brands like L’ange and OFIR, Integra Beauty is actively paving the way for unlimited brand incubation. Every product we launch and every platform we build is rooted in an unwavering focus on the consumer experience and a drive for real, measurable results. We want to continue to grow our team of exceptional talent that is action-oriented, adapts effortlessly to shifting landscapes, and are ready to shape the future of modern consumer brands! About The Role: You will own the performance of our AI customer service agent, built on Siena AI. Your core benchmark is resolution rate: the percentage of customer conversations the AI handles accurately and autonomously from start to finish without requiring human intervention. In this role, you will audit live customer interactions, identify failure patterns, and rapidly execute solutions- whether that means rewriting LLM prompts, clarifying internal business policies, or refining handoff boundaries. The Ideal Candidate: Strong writing skills. You’ve written product documentation, knowledge base articles, help articles, FAQs, or marketing copy. Prompt authoring experience. You know how to write prompts for LLMs, especially declarative constraints and conditional statements. You also understand, at least roughly, how these models behave and why they fail. CX platform experience. You’ve worked hands-on in Gladly, Zendesk, Gorgias, or similar. DTC e-commerce knowledge. You’re familiar with Shopify, orders, shipping and tracking, returns, product subscriptions, and similar systems. Risk judgment. You can tell a question the AI should answer from one that needs a human, and you err on the side of protecting the customer and the company. Collaboration. You communicate clearly with frontline agents and leadership, and you know when an issue is beyond your scope. Duties and Responsibilities - Monitor AI conversation outcomes, find failure patterns, and prioritize fixes by impact. - Review automated conversations and change the LLM prompts to fix an issue or steer future conversations. - Write prompts for new customer intents using declarative constraints and conditional logic. - Turn loosely documented business rules into consistent written policies the AI can follow. Ask the right questions when the rules are unclear. - Decide when the AI should hand off to a human instead of answering. This matters most for product-safety complaints, money disputes, and anything it isn’t authorized to promise. - Maintain knowledge content. Write and update the help articles, FAQs, and policy documentation the AI draws on. - Take issue reports from CX agents, keep CX leadership updated on performance and changes, and escalate technical issues to the right team. ## Qualifications - 1–3+ years of experience in AI Prompt Engineering, Conversational Design, or Technical Writing within an e-commerce environment and experience within corporate Customer Experience (CX). - Demonstrated hands-on experience writing prompts for LLMs using conditional logic, system instructions, and negative/declarative constraints, with a clear understanding of LLM limitations and hallucination patterns. - Hands-on experience working within enterprise CX and ticketing platforms (e.g., Zendesk, Gorgias, Gladly, or similar platforms). - Strong operational understanding of DTC e-commerce tools, specifically Shopify Plus, order processing, shipping/tracking APIs, returns/exchanges, subscriptions, and ERP order flows (e.g., NetSuite). - Exceptional written communication skills with experience drafting FAQs, knowledge bases, customer-facing policies, or product documentation. - Keen ability to discern routine queries suitable for AI resolution from sensitive issues requiring human empathy, brand protection, or executive escalation. - Proven ability to work cross-functionally alongside frontline CX agents, fulfillment supervisors, and executive leadership. ## Preferred Qualifications - Direct experience configuring, tuning, or administering Siena AI or similar e-commerce automated AI agents (e.g., Gorgias AI, Gladly AI, Sierra). - Experience in DTC Beauty, Personal Care, Hair Care, or Consumer Goods (CPG) ecosystems. - Familiarity with fulfillment center operations, warehouse management systems (WMS), or physical order assembly workflows. ## Benefits - Medical, Dental, Vision, Life Insurance - 401k plan - Additional Opt-In Insurances - Vacation + Sick Time Pay - L'ange Hair Product Stipend- a quarterly stipend to help you refresh your favorite L'ange products and also try new products! Key Integra Competencies (All candidates are expected to demonstrate, regardless of role) - Action Oriented - Situational Adaptability - Drives Results ## Role-Specific Competencies to Emphasize - Cultivates Innovation & AI Adoption - Optimizes Work Processes - Communicates Effectively - Customer Focus - Problem Analysis & Critical Judgment ## About Integra Beauty ## Company Overview - **One-liner**: A brand incubator that establishes and cultivates original in-house brands across the personal care and beauty industries, with a focus on disrupting the status quo. - **Entity Type**: Private (Privately Held) - **Headquarters**: Dania Beach, Florida, United States (Fort Lauderdale area) - **Founded**: 2016 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Personal Care Product Manufacturing, Beauty & Wellness - Target customers: B2C – consumers of beauty and personal care products; also B2B via retail partnerships (e.g., Ulta Beauty) - Mission or purpose statement: “To help people everywhere find their most self-confident, balanced selves” by building disruptive brands that challenge the norm. ## Products & Services - **Brand Incubation & Development**: Integra Beauty conceives, builds, and scales original brands in-house across multiple categories. Notable portfolio brands include **L’ange Hair** (hair care) and others. - **Digital & Retail Distribution**: Operates e-commerce platforms, mobile apps, and social channels, while also securing placement in major retail chains like Ulta Beauty. - **Product Development & Supply Chain**: End-to-end capabilities from formulation to manufacturing, supported by offices in California and Ohio. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: **Annual Revenue**: Not publicly available; **Total Funding**: Not publicly available (appears bootstrapped or internally funded) - **Notable Investors/Partners**: No external investors publicly identified. Key retail partner: **Ulta Beauty**. - **Growth Signals**: Headcount of 57 employees; active hiring across multiple departments; expanding office footprint (Florida, California, Ohio); year-over-year LinkedIn follower growth of +44% (as of 2026). ## Competitive Advantages - **In-house brand creation model**: Unlike typical incubators that acquire external brands, Integra builds original brands from scratch, allowing greater control over identity, quality, and go-to-market. - **Vertical integration**: Covers product development, digital marketing, and retail sales under one roof, enabling rapid iteration and nimble scaling. - **Multi-channel presence**: Direct-to-consumer e-commerce combined with national retail partnerships provides diversified revenue streams. ## Strategic Focus - **Scale existing brands** by deepening retail relationships and expanding digital reach. - **Launch new brands** in adjacent personal care categories, leveraging the same incubator playbook. - **Strengthen operational excellence** through continued hiring of senior talent (VP of Product Development, Retail Key Account Manager) and investment in supply chain. ## Why Work Here - **Culture & Environment**: Described by employees as fast-paced, collaborative, and family-oriented. Reviewers note "great inclusive culture" and support among teammates. However, some reviews (Indeed, 2.8/5 culture) mention heavy workloads during periods of rapid growth. - **Work Policy**: All current job postings (as of mid-2026) are listed as **on-site** at offices in Dania Beach (FL), Groveport (OH), or Chatsworth (CA). No remote or hybrid options are advertised. - **Compensation & Benefits**: Salary ranges posted for roles such as Senior Software Engineer ($146,817/yr) and Lifecycle Marketing Specialist ($67,127/yr). Employee reviews rate compensation at 2.8/5 and benefits as decent, with overtime available yearly. - **Engineering & Innovation**: CTO Mark Rozen leads technology efforts; teams develop digital platforms and support brand innovation. - **Career Growth**: Some employees cite growth opportunities within the company, though reviews on career advancement average 2.8/5. The company is actively hiring, indicating potential upward mobility. ## Sources 1. [integrabeauty.com](https://integrabeauty.com/) 2. [jobs.lever.co/integrabeauty](https://jobs.lever.co/integrabeauty) 3. [integrabeauty.com/your-career](https://www.integrabeauty.com/your-career) 4. [linkedin.com/company/integrabeauty](https://linkedin.com/company/integrabeauty) 5. [indeed.com/cmp/Integra-Beauty-Inc](https://www.indeed.com/cmp/Integra-Beauty-Inc) ## Other roles at Integra Beauty - [Merchant (On-Site)](https://feeny.ai/job/merchant-on-site-integra-beauty-groveport-crhhb2mawy2j) — Groveport, OH - [Email Marketing Specialist (On-Site)](https://feeny.ai/job/email-marketing-specialist-on-site-integra-beauty-dania-beach-zdh2t66r07ny) — Dania Beach, FL - [Accounts Receiveable/ Accounts Payable Specialist (On-Site)](https://feeny.ai/job/accounts-receiveable-accounts-payable-specialist-on-site-integra-beauty-dania-2h9q7c6btvg3) — Dania Beach, FL - [Product Developer – Haircare (On-Site)](https://feeny.ai/job/product-developer-haircare-on-site-integra-beauty-dania-beach-qp2aht8jpwyw) — Dania Beach, FL - [Social Media Manager (On-Site)](https://feeny.ai/job/social-media-manager-on-site-integra-beauty-dania-beach-1mv5vv7c8cnx) — Dania Beach, FL - [Warehouse Associate - Material Handler](https://feeny.ai/job/warehouse-associate-material-handler-integra-beauty-groveport-0y6g2wxsag42) — Groveport, OH - [Retail Account Manager (On-Site)](https://feeny.ai/job/retail-account-manager-on-site-integra-beauty-dania-beach-srn9rp9j2vj1) — Dania Beach, FL - [Growth Marketing Media Strategist (On-Site)](https://feeny.ai/job/growth-marketing-media-strategist-on-site-integra-beauty-dania-beach-n61r1strm529) — Dania Beach, FL - [Warehouse Operations Supervisor](https://feeny.ai/job/warehouse-operations-supervisor-integra-beauty-groveport-hye1k2xcdecm) — Groveport, OH - [Office Manager (On-Site)](https://feeny.ai/job/office-manager-on-site-integra-beauty-dania-beach-vkx8sb88x2mz) — Dania Beach, FL