---
title: 'COOP Site Support Technician / ORT Analyst (Senior) at Computer World Services'
canonical: 'https://feeny.ai/job/coop-site-support-technician-ort-analyst-senior-computer-world-services-f5rtxq17bjza'
type: 'job'
last_seen: '2026-11-08'
---

# COOP Site Support Technician / ORT Analyst (Senior) at Computer World Services

- **Company:** Computer World Services
- **Location:** Indianapolis, IN
- **Compensation:** $105k–$135k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/cwsc/9b1bb556-b315-4eed-a50d-e1b5347fcbd9

## Job description

Computer World Services, Corp. (CWS) seeks a COOP Site Support Technician / Outage Response Team (ORT) Analyst to provide senior-level, on-site technical support at the USMEPCOM Continuity of Operations (COOP) site in Indianapolis, Indiana, supporting LAN administration, end-user devices, telecommunications, network equipment, backups, system recovery, outage response, and COOP readiness. The technician participates in a staggered schedule ensuring at least one qualified technician is on site from 0600 to 1800 Central Time, Monday through Friday, and in an activation roster requiring arrival at the COOP site within 60 minutes of activation. During quarterly COOP exercises and actual activations, the technician coordinates with engineering, field support, the Service Desk, the ORT, carriers, and Government stakeholders to validate systems, restore services, and document results.

## Key Tasks & Responsibilities

- Provide dedicated on-site IT support at the USMEPCOM COOP facility within the staggered 0600–1800 CT weekday schedule, and remain available for 24/7/365 support during exercises, activations, or mission-critical incidents.
- Participate in the activation roster; maintain call trees, contact information, escalation paths, and activation instructions; identify a qualified local backup technician; and periodically test roster readiness.
- Provide LAN administration and configure, install, maintain, and troubleshoot switches, routers, circuits, firewalls, storage devices, and related network equipment.
- Support laptops, desktops, thin/zero clients, peripherals, printing, connectivity, and authentication issues for COOP-site users.
- Support landline, VoIP, mobile-device, and circuit services, coordinating telecommunications support with local service providers.
- Monitor local systems and network services; receive, assess, and escalate outage notifications; and provide immediate response during COOP-site incidents.
- Support Severity (SEV) 1 and SEV 2 response by maintaining technical timelines and status, coordinating restoration with technical teams, utilities, carriers, and vendors, implementing approved workarounds, and validating restoration.
- Collect logs, test results, and other evidence for incident reporting and root-cause analysis.
- Maintain and test COOP-site system and configuration backups, perform approved restorations, and document backup integrity results.
- Participate in quarterly COOP exercises (one to three days), coordinate surge personnel, support power-cycle, failover, and recovery activities, and validate network, telecom, endpoint, and application-access capabilities.
- Record exercise events and results, participate in planning and after-action reviews, track corrective actions to resolution, and help maintain a multi-year continuity test and exercise program.
- Support COOP technology refreshes and transitions to centralized hosting, and perform Enhanced Trust Agent duties when trained, authorized, and assigned.
- Maintain site inventories, configurations, network diagrams, rack layouts, circuit records, SOPs, and recovery checklists, and provide COOP readiness information for program reporting.

Education & Experience

Required:

- Associate’s degree in Information Technology or a related field, or equivalent professional experience.
- Minimum of seven (7) years of relevant experience in systems administration, network administration, infrastructure support, COOP/disaster recovery, outage response, or a related discipline.
- Hands-on experience supporting and restoring enterprise networks, systems, end-user devices, and telecommunications, and supporting backups, restoration, or continuity exercises.
- Ability to work on site in Indianapolis, IN, within the staggered 0600–1800 CT weekday schedule, and to report to the COOP site within 60 minutes when on the activation roster.
- Ability to participate in quarterly one- to three-day COOP exercises and to support after-hours, weekend, holiday, surge, or 24/7 emergency coverage.
- Strong written, verbal, customer-service, coordination, and technical problem-solving skills.

Preferred:

- Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
- Experience supporting federal or DoD COOP environments, including exercises, failover, failback, and backup restoration.
- Experience with Windows or Linux administration, VMware or virtual desktops, and enterprise backup systems.
- Experience working with an Outage Response Team, NOC, Service Desk, or major-incident team using ServiceNow or a comparable ITSM platform.
- Familiarity with DoD PKI or Enhanced Trust Agent responsibilities.

Certifications

- Required: None.
- Preferred: CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), ITIL 4 Foundation, or relevant Microsoft, VMware, Linux, cloud, or continuity certification.

Security Clearance

- Active Secret clearance or higher is required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Work Environment / Travel:

- On-site in Indianapolis, IN (no telework).
- After-hours, weekend, holiday, surge, and emergency support may be required during exercises, outages, or COOP activation.

Administrative Notes:

Period of Performance: March 1, 2027 – February 28, 2033

Contract Start Date: March 1, 2027

Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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