---
title: 'Coordinator, Member Experience at Monumental Sports & Entertainment'
canonical: 'https://feeny.ai/job/coordinator-member-experience-monumental-sports-entertainment-washington-j44eq6bvwm2e'
type: 'job'
last_seen: '2026-11-10'
---

# Coordinator, Member Experience at Monumental Sports & Entertainment

- **Company:** Monumental Sports & Entertainment
- **Location:** Washington, DC
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/monumentalsports/jobs/5286229007

## Job description

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The Coordinator, Member Experience is responsible for handling a portfolio of Washington Mystics Member accounts while planning and delivering a variety of events and experiences, including Member-exclusive events and special ticketed fan experiences outside of games.

Do you have a passion for sports and building a career in sports sales? Apply today! We'd love to hear from you!

Responsibilities:

- Manage an assigned portfolio of Season Ticket Member accounts, providing proactive service, relationship management, and retention support.
- Build strong member relationships through consistent outreach, including calls, emails, in-game visits, and personalized engagement opportunities.
- Support membership renewal campaigns through proactive outreach, payment follow-ups, objection resolution, and targeted retention efforts.
- Maintain accurate account records and document all service and sales activities in Salesforce while meeting departmental activity and service expectations.
- Coordinate the planning and execution of signature Member-exclusive events, including 'Stics BTS, Meet the Team, and Season Celebration.
- Coordinate Member Meet-Ups, including social gatherings, volunteer opportunities, and group outings designed to strengthen connections among Members and build community.
- Collaborate with the Mystics Digital team on event promotion and post-event communications, including surveys, photo distribution, and event recaps.
- Assist with event registration, ticketing coordination, attendee communications, and customer service to ensure a seamless fan experience.
- Track event attendance, revenue, expenses, and attendee feedback to evaluate performance and inform future event planning
- Handle all aspects of assigned event logistics, including venue sourcing, vendor coordination, invitations, RSVP, registration, staffing, and on-site execution.
- Develop and maintain detailed event project plans in Asana, including timelines, key achievements, responsibilities, budgets, and pre-event, event-day, and post-event checklists.
- Track event expenses and handle assigned budgets, provide regular financial updates.
- Collaborate with internal departments to ensure successful event execution.
- Serve as a primary on-site event contact, handling event-day operations, troubleshooting issues, and ensuring a high-quality attendee experience.
- Other duties as assigned.

Minimum Qualifications:

- Bachelor’s degree or equivalent combination of education and sales experience.
- 1+ year of event management experience preferred.
- 1+ years of ticket sales or service experience with a pro or college sports team.
- Outstanding interpersonal, written, and verbal communication skills.
- Ability to multi-task and balance numerous business relationships in a professional manner.
- Passionate about building a sales career in the sports industry.
- Flexibility to work evenings, weekends and holidays.
- Proficiency with computers and MS Office programs.
- Experience with Salesforce is a plus.

Pay Range: $19.24 - $21.65/hr USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## About Monumental Sports & Entertainment

## Company Overview
- **One-liner**: Monumental Sports & Entertainment (MSE) is a private, family-owned sports and entertainment conglomerate that owns and operates eight professional sports teams, five venues, a regional media network, and a philanthropic foundation, primarily based in Washington, D.C.
- **Entity Type**: Private
- **Headquarters**: Washington, D.C., USA
- **Founded**: June 10, 2010
- **Founders**: Ted Leonsis (Founder, Chairman, Managing Partner, and CEO)

## Core Business
- **Primary Industries**: Sports management, venue management, media broadcasting, esports, live entertainment.
- **Target Customers**: B2C (fans, event attendees), B2B (corporate partners, advertisers, sponsors), and the broader Washington, D.C. community.
- **Mission/Purpose**: Guided by a "double bottom line" philosophy: to do well and do good, serving the community while delivering world-class sports and entertainment experiences. Their stated goal is to be "America’s leading sports and entertainment family."

## Products & Services
- **Professional Sports Teams**: Owns and operates championship-winning franchises across multiple leagues.
    - **Washington Capitals** (NHL)
    - **Washington Wizards** (NBA)
    - **Washington Mystics** (WNBA)
    - **Capital City Go-Go** (NBA G League)
    - **Wizards District Gaming** (NBA 2K League)
    - **Caps Gaming** (NHL Gaming League)
- **Venues**: Operates premier sports and entertainment venues.
    - **Capital One Arena**: A 20,000-seat venue in downtown D.C. hosting over 220 events annually. Undergoing a multi-year, transformative renovation to create a world-renowned entertainment district.
    - **MedStar Capitals Iceplex**: State-of-the-art training facility for the Capitals.
    - **EagleBank Arena** (at George Mason University): Managed by MSE.
    - **District E Powered by Ticketmaster**: A dedicated esports and live-event theater.
- **Media Platform**:
    - **Monumental Sports Network**: A regional media platform distributed on linear, digital, and OTT platforms. It is the exclusive local broadcast and streaming network for the Capitals, Wizards, and Mystics.
- **Philanthropy**:
    - **Monumental Foundation**: Unifies the charitable efforts of the teams, athletes, and fans to support local, regional, and national nonprofits in the greater Washington D.C. region.

## Market Standing
- **Valuation**: Valued at **$7.84 billion** by CNBC in July 2025.
- **Key Metric**: **Net Revenue Goal of $1B+** and **850+ full-time employees**.
- **Notable Investors/Partners**: Minority shareholders include the **Qatar Investment Authority** and **Arctos Partners**. Other notable stakeholders include Jeffrey Skoll, Sheila Johnson, and Mark Lerner. The company has a long-term deal with the city of Washington, D.C. to keep the Capitals and Wizards at Capital One Arena through **2050**.
- **Growth Signals**:
    - **$9.2 billion redevelopment** of downtown Washington, D.C. surrounding Capital One Arena.
    - Expansion into **Gallery Place** encompassing over 200,000 square feet of space.
    - Expansion of the Monumental Sports Network footprint to the Anacostia area.
    - Named a **Top Corporate Philanthropist** by Washington Business Journal in 2025, with over $4.5 million donated to local nonprofits.

## Competitive Advantages
- **Integrated Ecosystem**: Unmatched vertical integration owning the teams, the venues, the media network, and the esports franchises, creating a unique, self-reinforcing business model.
- **Prime Real Estate**: The long-term, 2050 lease for Capital One Arena and the surrounding $9.2 billion redevelopment provides a stable, high-value physical and economic moat in the nation's capital.
- **Brand Power & Legacy**: Ownership of iconic, championship-winning teams (Capitals, Mystics) with decades of history and deep community roots.
- **"Double Bottom Line" Philosophy**: A strong focus on community impact and philanthropy enhances brand loyalty and attracts mission-driven talent.

## Strategic Focus
- **Fan Experience & Technology**: Integrating technology across all touchpoints to create immersive, data-driven experiences. The Capital One Arena renovation is a key priority.
- **Entertainment District Development**: Transforming the area around Capital One Arena into a world-class, year-round entertainment destination.
- **Media & Content Growth**: Expanding the Monumental Sports Network's reach and original programming.
- **Esports & Gaming**: Continued investment in and growth of its esports franchises (Wizards District Gaming, Caps Gaming) and the District E venue.

## Why Work Here
- **Culture**: Described as "values driven," transparent, nimble, and collaborative. The organization emphasizes a "culture of teamwork and collaboration" and is consistently named a **"Top Place To Work in Washington, D.C."**
- **Mission-Driven**: Employees are part of a company that genuinely prioritizes community impact, philanthropy, and being "in service to the community."
- **Scale & Impact**: Opportunity to work across eight professional teams, five venues, and a media network, offering a diverse and large-scale operational environment.
- **Work Environment**: Based in Washington, D.C., at the heart of a major redevelopment project. Specific remote/hybrid policy not publicly disclosed but likely office-centric given the nature of venue and event management.
- **Leadership**: Led by Ted Leonsis, a well-known entrepreneur and venture capitalist, who is deeply involved in the community and the league governance (NBA, NHL, WNBA).

## Sources
1. [Monumental Sports & Entertainment - Who We Are](https://monumentalsports.com/who-we-are/)
2. [Monumental Sports & Entertainment - Brands](https://monumentalsports.com/brands/)
3. [Monumental Sports & Entertainment - Management](https://monumentalsports.com/group/management/)
4. [Wikipedia - Monumental Sports & Entertainment](https://en.wikipedia.org/wiki/Monumental_Sports_%26_Entertainment)

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