---
title: 'Copy of Process Manager (Last Mile) at Rohlik'
canonical: 'https://feeny.ai/job/copy-of-process-manager-last-mile-rohlik-vienna-xnc5cq3rgh0w'
type: 'job'
last_seen: '2026-09-25'
---

# Copy of Process Manager (Last Mile) at Rohlik

- **Company:** Rohlik
- **Location:** Vienna, Austria
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-25
- **Apply:** https://jobs.ashbyhq.com/rohlik/9427f4d6-8640-4074-bc71-983a0f11ecf9

## Job description

At Rohlik, we own our end-to-end operations — from in-house technology and automated distribution centers to last-mile delivery. Delivering over 20,000 fresh and supermarket products same-day requires an operating model built on precision, cutting-edge automation, and data-driven decision-making. As a Process Manager, Operations, you will be at the heart of optimizing and scaling this operational model across Central and Eastern Europe. You’ll sit right between business operations and product development, turning operational challenges into structured, high-performing processes and scalable technical solutions. This is an analytical, highly hands-on role. You won’t just produce theoretical diagrams — you will spend time on the floor, analyze workflow data, design detailed process specifications for software developers, and ensure seamless rollouts across our multi-country fulfillment network.

## Why this role is exciting

- High-impact transformation: You will directly shape how our last-mile logistics operate as we scale across five European markets.
- Tech and automation focus: Work in an environment leveraging advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery.
- Bridge operations and tech: Turn real-world fulfillment center friction into actionable engineering specifications and product roadmaps.
- Build for scale: Standardize methodologies across multiple sites while ensuring solutions are robust enough for rapid international expansion.
- Direct ownership: See the immediate operational impact of your work in metrics like cycle time, cost-per-order, and fulfillment accuracy.

## What you’ll do

- Process Analysis & Optimization: Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations.
- Process Design & Specification: Develop and document detailed target process designs, translating business requirements into technical specs for Product Owners and developers.
- Methodological Improvement: Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline operational workflows.
- Cross-Functional Collaboration: Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.
- Business Case & KPI Tracking: Define process KPIs, build business cases (ROI, budgets, timelines), and track the measurable impact of improvements post-rollout.
- Implementation & Readiness: Write SOPs, prepare change management documentation, and support site teams to ensure smooth process rollouts.
- Continuous Improvement: Feed field insights into continuous improvement roadmaps and strategic operational initiatives.

## What we are looking for

- 2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).
- Strong process toolbox: Hands-on mastery of methodologies and tools like VSM, DMAIC, Ishikawa, and SIPOC.
- Data-driven mindset: Strong analytical skills paired with advanced Excel capabilities (pivot tables, complex formulas) to evaluate KPIs and drive decisions.
- Tech-translating ability: Proven experience translating operational business requirements into clear process documentation for software engineering teams.
- Solid documentation skills: Experience producing clear SOPs, training materials, and change management frameworks.
- Language skills: English proficiency at B2 level minimum (written and spoken).
- Flexibility to travel: Willingness to travel up to 50% across our operational sites in 5 countries (Czech Republic, Germany, Austria, Hungary, Romania).

Nice-to-haves:

- Lean Six Sigma certification (Green/Black Belt).
- Working knowledge of SQL, BI tools, or statistical analysis software.
- Experience working in Agile/Scrum environments with software development teams.
- Familiarity with warehouse automation, robotics, or automated logistics systems.

What’s in it for you

- Fair & competitive pay - A strong fixed salary with transparent rules. No hidden bonus games, your contribution is valued clearly.
- Daily meal support - You’ll receive €4/day in meal support for the company canteen to enjoy a warm lunch and keep your energy high.
- Life-friendly flexibility - Hybrid work options (depending on role), trust-based collaboration, and paid vacation days above statutory minimums.
- Grow with Gurkerl - We are scaling fast and you can grow with us just as quickly. Learn, own projects, and create real impact.
- Recognition & culture - Your efforts matter. Celebrate colleagues and be recognized through Bonusly credits for outstanding teamwork.
- Wellbeing & activity - Supportive working environment with opportunities for team events, challenges, and an office culture focused on wellbeing.
- Xtra membership - Free Gurkerl Xtra membership and exclusive benefits.
- Referral rewards - Help us hire great talent and enjoy rewards aligned with group referral policy.
- Team spirit - A friendly, supportive team that acts quickly, helps each other, and celebrates together.

#LI-ML1 #Gurkerl

## About Rohlik

## Company Overview
- **One-liner**: Rohlik Group is a European technology leader in e-grocery, offering fast, same-day delivery of up to 25,000 items through proprietary AI-powered logistics.
- **Entity Type**: Private – Unicorn (valuation >€1 billion as of July 2021)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2014
- **Founders**: Tomáš Čupr (Founder & Group Chief Executive Officer)

## Core Business
- **Primary industry**: E-grocery / Online food retail, with a strong technology and logistics foundation.
- **Target customers**: B2C (households and families across Europe) and B2B (retailers via Veloq platform).
- **Mission or purpose**: “Eat well, live well” – helping Europeans lead healthier and happier lives through a radically improved grocery experience.

## Products & Services
- **Rohlik.cz (Czechia)**: Flagship service – 17,000+ items, delivery in 60 minutes or within 15‑minute slots, same‑day delivery. Also offers private labels and farm‑to‑door local produce.
- **Kifli.hu (Hungary)**: Same model as Rohlik.cz, delivering to Budapest and surrounding areas.
- **Gurkerl.at (Austria)**: Vienna‑based e‑grocery service, re‑opened with ARCOS automation in October 2024.
- **Knuspr.de (Germany)**: Serving Munich, Frankfurt, Berlin – integrated with Amazon (store‑in‑store) and Wolt. Munich exceeding 100,000 monthly orders.
- **Sezamo.ro (Romania)**: Launched in early 2022, delivers 8,000+ products within 2‑hour windows.
- **Bringmeister (Germany)**: Acquired September 2023, operations transitioned to Knuspr’s automated fulfillment.
- **Veloq (B2B Platform)**: Standalone subsidiary launched in October 2025 – offers Rohlik’s full grocery operating system (including ARCOS, AI tools) to retailers worldwide.
- **Private Labels & Xtra Loyalty Program**: High‑quality own‑brand products; Xtra program offers 10% rebates on private label and organic items.

## Market Standing
- **Valuation**: >€1 billion unicorn (July 2021) – “reaching unicorn status with a valuation above €1 billion” [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Key Metric (Revenue)**: €1.1 billion revenue in FY 2024/25 (+34% YoY); 17.5 million orders (+35% YoY); gross profit €389 million (+38% YoY) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Total Funding**: €481 million raised since 2021, including €121m (March 2021, Partech/Index Ventures), €220m Series D (June 2022, Sofina), and €160m (June 2024, EBRD) [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Notable Investors/Partners**: Partech, Index Ventures, Sofina, European Bank for Reconstruction and Development (EBRD), Amazon, Wolt.
- **Growth Signals**: 34% revenue growth; Czechia delivered €58m adjusted EBITDA; group operating loss per order reduced by 39% YoY to €3.6; over 33% of last‑mile fleet electric; 11 fulfillment centers (6 automated); 7,000+ employees [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).

## Competitive Advantages
- **Proprietary Technology**: ARCOS – AI‑driven warehouse control system (98% demand prediction accuracy, 30% efficiency gains); robotic picking lines (150–160 units/hour).
- **Speed & Reliability**: 15‑minute delivery windows with 97% reliability; 60‑minute standard delivery; Net Promoter Score of 70% across all countries.
- **Scale & Profitability Proof**: Czechia profitable (positive EBITDA); economics proven at scale – “the economics of e‑grocery work when powered by Rohlik technologies”.
- **Asset‑Light B2B Model**: Veloq platform enables near‑zero marginal cost software revenue, positioning the company as a tech platform rather than a pure retailer.
- **Sustainability**: Electric last‑mile fleet, reusable bags (48% in Czechia), upcycling category (first European retailer to launch dedicated upcycling category).

## Strategic Focus
- **International Expansion**: Targeting Germany (Europe’s largest economy) with Amazon and Wolt partnerships; potential further geographic growth.
- **AI & Automation**: Rolling out ARCOS and robotic picking to all fulfillment centers; continuous improvement in efficiency and cost reduction.
- **B2B Platform (Veloq)**: Monetizing Rohlik’s operating system for third‑party grocers – a high‑margin, scalable revenue stream.
- **Assortment Expansion**: Private label brands, local sourcing, upcycling products, and a growing loyalty program (Xtra).

## Why Work Here
- **Culture & Impact**: “Amaze the customer” ethos; 7,000+ colleagues from Amazon, Ocado, Netflix, SpaceX; entrepreneurial culture with global expertise [rohlik.fund](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf).
- **Work Flexibility**: “Work from anywhere” policy explicitly mentioned on career pages; offices in Prague, Vienna, Munich, Frankfurt, Budapest, Bucharest [career.rohlik.group](https://career.rohlik.group/group).
- **Growth Trajectory**: 34% revenue growth, expanding into new markets, launching B2B platform – high potential for career development.
- **Notable Perks**: Sustainability focus (electric fleet, upcycling), employee discounts (Xtra loyalty), modern offices (Prague office in Karlín district).
- **Engineering Environment**: Data‑led tech company; AI, robotics, and warehouse automation at core; strong emphasis on technology innovation.

## Sources
1. [rohlik.group (Company Overview)](https://www.rohlik.group/)
2. [rohlik.group (Business Fundamentals)](https://www.rohlik.group/business-fundamentals)
3. [career.rohlik.group (Careers & Culture)](https://career.rohlik.group/group)
4. [rohlik.fund (Annual Report FY 2025)](https://www.rohlik.fund/public/files/ke-stazeni-en/rohlik-group-annual-report-fy-2025.pdf)

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