--- title: '(Copy) at Redo' canonical: 'https://feeny.ai/job/copy-redo-redo-headquarters-crxs1echmhmt' type: 'job' last_seen: '2026-09-08' --- # (Copy) at Redo - **Company:** Redo - **Location:** Redo Headquarters - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-07-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.gem.com/redo/am9icG9zdDp4M-6fwA7OZo4DfZja45m3 ## Job description At Redo, we're not just redefining returns; we're shaping the entire customer experience journey. As a comprehensive customer experience platform, we prioritize every aspect of the customer interaction. Unlike traditional models, we thrive when we reduce returns, ensuring that our success is aligned with our clients'. Powered by AI Insights, we proactively identify operational and product anomalies, offering tailored suggestions to decrease return rates. Our commitment to transparency is unwavering; Redo is 100% free, providing a detailed record of all transactions. Through our innovative return coverage model, we ensure peace of mind for customers without additional costs. Based in Draper, Utah, we're experiencing rapid growth and are actively seeking passionate individuals who are up for the challenge of building our product and scaling the company. Join us in shaping the future of e-commerce and delivering exceptional customer experiences at every touchpoint! Position Title: Account Executive Position Overview We are seeking a talented Account Executive to join our team at Redo. In this role, you will We are looking for a highly motivated and experienced Account Executive (AE) to join our growing team. The AE will be responsible for identifying, engaging, and closing new business opportunities. This role offers a unique opportunity to travel and meet prospects face-to-face, allowing you to build strong relationships and effectively close deals. ## Key Responsibilities - Prospect and Generate Leads: Identify and target new business opportunities through various prospecting methods. - Product Expert: Become a product expert and industry expert. - Sales Presentations: Conduct compelling sales presentations and product demonstrations to potential clients. - Close Sales: Negotiate contracts and close deals to exceed sales targets. - Client Relationship Management: Develop strong relationships with clients to ensure satisfaction and repeat business when the Customer Success manages the account. - Market Insights: Stay up-to-date with industry trends and competitor activities to strategically position Redo’s offerings. - Travel: Engage in travel to meet with prospects and clients, providing a personal touch and fostering deeper connections. ## Qualifications - Bachelor's degree in relevant field or equivalent work experience. - 3 years of experience in sales, marketing, or finance. - Proficiency in selling methodologies. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Ability to work independently and as part of a team. ## Preferred Qualifications - Experience working in a startup environment. - Previous experience working with merchants or within a merchant ecosystem. - Knowledge of ecommerce, B2B, and any other business ecosystems. Redo benefits and perks - Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry. - Opportunities for career growth and advancement. - On-site gym with showers, pickleball, and basketball. - Flexible PTO & company holidays. - Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers. - Company HSA contributions. - Weekly lunches & fully stocked break room. - $100 monthly babysitting perk reimbursement. - Onsite gym, basketball and pickleball! - Office is minutes from biking and running trails. Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported. At Redo, we’re trying to be an AI-native team that moves fast and optimizes for time, so we use one-way video interviews as part of our hiring process. We know this can feel new (and sometimes uncomfortable), so just a heads-up: if you move forward, you’ll be asked to record a short video. With a lean talent team and high candidate volume, this helps us fairly and flexibly engage with everyone. ## About Redo ## Company Overview - **One-liner**: Redo is an AI-powered commerce platform that turns post-purchase friction—returns, exchanges, order tracking, and support—into revenue for ecommerce brands, offered free to merchants. - **Entity Type**: Private (Series B, Unicorn) - **Headquarters**: Draper, Utah, United States - **Founded**: 2020 - **Founders**: Tay Brown (original founder), Sterling Snow (Co-Founder & CEO, joined September 2023) ## Core Business - **Primary industry**: Ecommerce software / Post-purchase automation - **Target customers**: B2B; ecommerce merchants and brands (4,500+ brands on platform) - **Mission or purpose statement**: To consolidate the post-purchase tech stack, save merchants money and time, and provide a premium experience that increases customer lifetime value. ## Products & Services - **Returns & Claims**: AI-driven self-service returns and exchanges that reduce return rates by 38% and increase exchange rates by 43%. - **Order Tracking** (via Malomo acquisition): Branded, proactive order tracking pages that drive upsells and customer engagement. - **AI Sales & Support**: Personalized AI chatbots and SMS/email flows that resolve 80% of support tickets automatically. - **Email & SMS Marketing**: Cart recovery and post-purchase campaigns; AI SMS abandonment messages perform 3x better than regular messages. - **Checkout Optimization**: A/B testing, one-click upsells, and conversion rate tools. - **Package Protection**: Optional return coverage at checkout ($1–$2 per order) that generates revenue for merchants. - **Managed Fulfillment**: Warehouse dashboard with real-time inventory, SLA tracking, and reverse logistics. - **Warranties**: Extended warranty offerings for shoppers. - **International Returns** (via ReturnBear acquisition): In-region return hubs across 100+ countries. - **Agentic Commerce**: AI-driven personas for personalized post-purchase engagement. ## Market Standing - **Valuation/Market Cap**: $1.25 billion (June 2026, unicorn status) - **Key Metric**: Total Funding of $107M+ (across 3 rounds); annual revenue estimated at $13.7M (source: Wellfound/LinkedIn data) - **Notable Investors/Partners**: Smash Capital (lead Series B), Pelion Venture Partners (lead Series A & Seed), Cervin Ventures; 26 total investors including 12 institutions. - **Growth Signals**: 276 employees (+158.5% YoY); acquired Malomo (2025) and ReturnBear (2026); 4,500+ brands on platform; 1,750+ merchants using multiple products; launched EU Digital Withdrawal compliance portal. ## Competitive Advantages - **Free platform**: No SaaS fees for merchants; revenue comes from optional shopper-paid return coverage, aligning incentives with merchant success. - **All-in-one post-purchase suite**: Consolidates returns, tracking, support, marketing, fulfillment, and warranties into a single platform, reducing tech stack complexity. - **AI-first approach**: Agentic AI, automated support, and personalized marketing deliver measurable improvements (e.g., 38% lower return rate, 80% support resolution). - **Aggressive acquisition strategy**: Malomo (order tracking) and ReturnBear (international returns) extend moat and lock in merchants. - **Unicorn status & rapid scaling**: $1.25B valuation and 158% headcount growth signal strong market traction and investor confidence. ## Strategic Focus - Continued expansion of the “commerce OS” by adding more integrated products (agentic commerce, cross-border logistics). - Compliance innovation (e.g., EU withdrawal button) to serve international merchants. - Deepening AI capabilities to automate more of the post-purchase journey. - Scaling the free-to-merchant model to capture a larger share of ecommerce transaction volume. ## Why Work Here - **Culture**: Described as “not for everyone” – the careers page seeks people who push limits, set ambitious goals, and thrive on outsized rewards for outsized contribution ([redo.com/careers](https://redo.com/careers)). - **Growth opportunity**: Join a unicorn startup that grew headcount 158% YoY; roles span sales, engineering, product, design, and operations across 7 countries. - **Work environment**: Offices in Draper, UT and Henderson, NV; hybrid/remote policy not explicitly stated, but distributed workforce across US, Australia, Canada, Finland, Argentina, and more suggests flexible arrangements. - **Engineering & tech stack**: Modern stack (Shopify, React, Python, TypeScript, Node.js, GraphQL, Snowflake, dbt, OpenAI, Figma, etc.) – strong learning environment for engineers. - **Notable perks**: Early-stage equity opportunity (unicorn valuation), exposure to cutting-edge AI and ecommerce trends, and a mission-driven team focused on merchant success. ## Sources 1. [redo.com](https://redo.com/) – Product offerings, brand stats, and platform overview 2. [linkedin.com/company/redo-tech](https://www.linkedin.com/company/redo-tech) – Employee data, headcount growth, recent hiring, and funding announcement 3. [siliconvalleyinvestclub.com](https://siliconvalleyinvestclub.com/vi/companies/redo/) – Detailed funding history, valuation, acquisitions, and leadership 4. [jobs.gem.com/redo](https://jobs.gem.com/redo) – Careers page (redirects to Gem, but linked from redo.com) 5. [redo.com/careers](https://redo.com/careers) – Company culture description and hiring philosophy ## Other roles at Redo - [Security Engineer](https://feeny.ai/job/security-engineer-redo-redo-headquarters-y95pxpkz0hxp) — Redo Headquarters - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-redo-redo-headquarters-pfrxqrk9ets9) — Redo Headquarters - [(Copy)](https://feeny.ai/job/copy-redo-redo-headquarters-b0z72f0meehx) — Redo Headquarters - [Product Founding Engineer](https://feeny.ai/job/product-founding-engineer-redo-redo-headquarters-3rh6xmt52ye5) — Redo Headquarters - [Senior Infrastructure Engineer](https://feeny.ai/job/senior-infrastructure-engineer-redo-redo-headquarters-18nhetw404bx) — Redo Headquarters - [Technical Support Analyst](https://feeny.ai/job/technical-support-analyst-redo-redo-headquarters-5v1615tkyr7s) — Redo Headquarters - [Sales Engineer](https://feeny.ai/job/sales-engineer-redo-redo-headquarters-pcyxjqfs7vr5) — Redo Headquarters - [Account Manager](https://feeny.ai/job/account-manager-redo-redo-headquarters-44ztp49sqm08) — Redo Headquarters - [Account Executive](https://feeny.ai/job/account-executive-redo-redo-headquarters-73zjp7hxa8fx) — Redo Headquarters