---
title: 'CoreOps Manager at SumUp'
canonical: 'https://feeny.ai/job/coreops-manager-sumup-santiago-c9vfh2k1x690'
type: 'job'
last_seen: '2026-09-08'
---

# CoreOps Manager at SumUp

- **Company:** SumUp
- **Location:** Santiago, Chile
- **Posted:** 2026-05-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://sumup.com/careers/positions/8534577002?gh_jid=8534577002

## Job description

CoreOps Senior Manager – Payments, Non-Payments & Enablement

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

## About The Role

This role leads Core Operations (CoreOps) in LATAM, owning the operational performance and resilience of three core areas: Payments, Non-Payments, and Enablement.

The CoreOps Leader is accountable for ensuring that critical operational processes function reliably, efficiently, and at scale. This includes the end-to-end transaction lifecycle, non-transactional products that complement the core payments offering, and the onboarding and risk processes that enable sustainable growth.

This is a leadership role, not an execution role. The primary responsibility is to set direction, establish clear ownership, and enable teams to perform, ensuring operational stability while supporting the company’s long-term growth and profitability.

## What You’ll Do

- Lead and develop a cross-functional CoreOps team, structured around Payments, Non-Payments and Enablement.
- Ensure the stability and resilience of own acquiring operations, including settlement, payouts, and reconciliation.
- Be accountable for payout execution, ensuring funds are delivered on time, predictably, and with minimal manual intervention.
- Oversee operational performance of non-transactional products such as the SumUp Business Account, subscriptions, and electronic invoicing (DTE), ensuring they meet defined quality and reliability standards.
- Ensure onboarding, activation, and risk processes operate efficiently while complying with evolving regulatory requirements.
- Establish clear accountability, KPIs, and ownership across the team, enabling autonomy and reducing single points of failure.
- Partner closely with Finance and Accounting to ensure operational costs, settlements, and reconciliation are accurately reflected in financial reporting and P&L.
- Collaborate with Support, Customer Success, Acquisition, Compliance, Product, and Engineering teams to align operational execution with business priorities.
- Drive continuous improvement and contribute to regional initiatives, including cross-market operational synergies and shared operating models.

## What You’ll Need

Must Have

- Proven experience leading teams in complex operational environments.
- Strong people leadership skills, with the ability to delegate ownership, build trust, and drive execution through others.
- Strong stakeholder management skills, with experience working across Operations, Finance, Accounting, Compliance, Engineering or Commercial teams.
- Ability to operate effectively in ambiguous, high-impact environments and prioritize across multiple critical workstreams.

## Nice to Have

- Solid understanding of the payments industry at a conceptual and operational level (e.g. acquiring, payment flows, settlement), sufficient to make informed decisions without starting from zero.
- Experience in fintech, payments, or financial services operations.
- Exposure to non-payments products such as digital accounts, subscriptions, invoicing, or lending.
- Experience working in regional or multi-market setups, particularly in LATAM.
- Familiarity with regulatory or onboarding-related operational processes.

## Why you should join SumUp

- Opportunity to lead one of the most critical operational areas in LATAM.
- High-impact role with direct influence on merchant experience, financial performance, and scalability.
- Autonomy to shape team structure, operating model, and execution standards.
- Collaborative, purpose-driven environment with global exposure.
- Competitive compensation and benefits.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

## About SumUp

## Company Overview
- **One-liner**: SumUp is a global fintech company that provides simple, affordable payment and financial management tools to help small businesses start, run, and grow.
- **Entity Type**: Private (Funding stage not publicly available)
- **Headquarters**: London, United Kingdom
- **Founded**: 2012
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Financial Services / Fintech (Payments)
- **Target customers**: Small and medium-sized businesses (SMBs), B2B
- **Mission or purpose statement**: "Empower small businesses all over the world." — with the vision of "a world where everyone can build a thriving business."

## Products & Services
- **Payment Processing (Card Readers & POS)**: Hardware and software solutions for in-person and online payments, enabling merchants to accept card and contactless payments.
- **SumUp Business Account**: A digital business account for managing finances and transactions.
- **Invoicing & Customer Relationship Tools**: Tools to create invoices, manage customers, and streamline operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 4 million merchants served across 37 markets; 3,000+ employees from more than 90 nationalities
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Headcount growth to 3,000+; recognition as a Top Global Employer for inclusion (Stonewall Workplace Equality Index 2022/2023) and Fintech Diversity Initiative of the Year (2025); expansion across 4 continents with 20+ offices.

## Competitive Advantages
- **Global reach**: Operating in 37 markets with localized products and support.
- **Merchant focus**: Deep commitment to small business owners, with products designed specifically for their needs.
- **Inclusive culture**: Strong diversity and inclusion programs, gender parity in workforce, and employee-led communities (e.g., Pride Club).
- **Autonomous teams**: Small, empowered teams with servant leadership, fostering innovation and speed.

## Strategic Focus
- Expanding product and service portfolio to become a complete financial partner for small businesses.
- Continuing to invest in a learning culture (SumUp University) and employee development.
- Maintaining an office-first culture while enabling occasional remote work to balance collaboration and flexibility.
- Growing market presence by entering new geographies and deepening existing ones.

## Why Work Here
- **Culture**: Office-first company that values human connection, autonomy, and continuous learning. Core values include Team First, We Care, and Founder’s Mentality.
- **Remote/Hybrid policy**: Office-first with the ability to work remotely occasionally, as agreed with teams.
- **Benefits**: Relocation support for overseas hires, dedicated budget for conferences and external training, and location-specific perks.
- **Engineering culture**: Autonomous teams, servant leadership, and a focus on pragmatic, self-driven problem-solving.
- **Inclusion**: Recognized as a Top Global Employer for inclusion; active LGBTQ+ community and gender parity initiatives.
- **Hiring process**: Transparent, with recruiter screening, hiring manager interview, technical assessment, team interview, bar raiser, and final offer.

## Sources
1. [sumup.com](https://www.sumup.com/careers/)
2. [linkedin.com](https://www.linkedin.com/company/sumup)
3. [sumup.com](https://www.sumup.com/careers/culture/)
4. [sumup.com](https://www.sumup.com/careers/positions/)
5. [sumup.com](https://www.sumup.com/careers/how-we-hire/)

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