---
title: 'Cores Administrator at Jet Support Services, Inc.'
canonical: 'https://feeny.ai/job/cores-administrator-jet-support-services-inc-erlanger-22v06x70ky13'
type: 'job'
last_seen: '2026-09-15'
---

# Cores Administrator at Jet Support Services, Inc.

- **Company:** Jet Support Services, Inc.
- **Location:** Erlanger, KY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/jetsupport/58af0214-03ff-40fe-8414-4922baf1e619

## Job description

## About JSSI

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Key Responsibilities:

-

- Generate and analyze open-core reports using AvSight and Salesforce.
- Track vendor core returns through vendor web portals, following up to avoid vendor late fees.
- Prepare core return documentation
- Follow up with internal and external customers to ensure timely returns or cores and RMA (Returned Material Authorization) units.
- Partner with the Sales and Accounting teams to bill late or non-returned cores.
- Maintain accurate, up-to-date notes and status records within relevant systems.
- Ensure all transactions are properly closed out in AvSight and Salesforce and in the vendor portals.
- Provide regular status updates to management on core activity
- Identify and implement process improvements to strengthen core return operations.
- Bill out late fees and unreturned core fees to customers.
- Perform root cause analysis and trend analysis on late core returns.
- Manage follow-up on warranty requests and RMAs.
- Serve as backup to the Repair Coordinator, including:
- Creating repair orders for stock items
- Following up on open repairs
- Reviewing vendor quotes
- Travel domestically as needed (approximately 10–15 days annually)
- Perform other duties as assigned

Required Qualifications

- Minimum of 2 years of experience in the aviation industry
- Strong organizational and time-management skills
- Proficiency in Microsoft Excel
- Excellent customer communication skills
- Bachelor's degree in Aviation, Engineering, or a related field
- Familiarity with AvSight
- Experience within business aviation
- Working knowledge of airframe and powerplant systems

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

## About Jet Support Services, Inc.

## Company Overview
- **One-liner**: JSSI is the leading independent provider of aircraft maintenance support, parts procurement, and financial services for business aviation, supporting over 30% of the global business jet fleet.
- **Entity Type**: Private (privately held; last funding: $1B corporate round, December 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Business aviation support services (maintenance, parts, financing, software)
- **Target customers**: Aircraft owners, operators, and maintenance, repair, and overhaul (MRO) businesses worldwide (B2B)
- **Mission**: To simplify the complexities of aircraft maintenance and financing through innovation, flexibility, scale, and customer advocacy.

## Products & Services
- **Hourly Cost Maintenance (HCM) Programs**: OEM-agnostic maintenance coverage for engines, airframes, and auxiliary power units (APUs), providing cost predictability and residual value protection.
- **Maintenance Tracking Software**: Traxxall and AviatorMX – platforms to track maintenance events, compliance, and records.
- **Parts & Engines**: Intelligent parts sourcing, flexible engine and APU rentals, and rotable programs.
- **Conklin**: Benchmarking, pre-purchase inspections, appraisals, and maintenance records review.
- **Aviation Capital**: Tailored aircraft financing arrangements, operational leases, and purchase closing support.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of USD $1B (corporate round on 2024-12-10 led by Blackstone Group); supports 6,500+ aircraft across 120+ countries.
- **Notable Investors / Partners**: Blackstone Group, Genstar Capital, GTCR (private equity investors)
- **Growth Signals**: Rapid growth through acquisitions (Conklin, Traxxall, AviatorMX, Aviation Capital); 573 employees with +0.2% monthly headcount growth; 22 active job postings (+175% quarterly increase in job postings)

## Competitive Advantages
- **OEM-agnostic independence**: Not tied to any aircraft manufacturer, so their recommendations are unbiased and flexible.
- **Scale**: Supports over 30% of the global business jet fleet, giving them deep data and supplier leverage.
- **Full lifecycle support**: From acquisition financing to maintenance, parts, and eventual teardown – a single partner for the entire aircraft ownership journey.
- **Global technical network**: Dedicated support in 120+ countries with decades of technical expertise.

## Strategic Focus
- Continue integrating complementary business lines (maintenance, parts, software, financing) to create a seamless end-to-end ownership experience.
- Expand through strategic acquisitions and partnerships (e.g., agreements with GTCR, Genstar, Blackstone).
- Invest in digital tools (AviatorMX, Traxxall) to improve fleet management and data analytics for operators.
- Grow international presence and CSR initiatives (scholarships, community support, medical access programs).

## Why Work Here
- **Hybrid work model**: For Chicago‑based roles, employees work onsite three days per week, with pre‑tax commuter benefits for parking and transit.
- **Flexible Time Off (FTO)**: No set limit on vacation; trust‑based policy.
- **Parental leave**: 14‑16 weeks fully paid for birthing parents; 8 weeks paid for all other new parents.
- **Retirement**: 401(k) with employer match of 75% on up to 6% of eligible earnings.
- **Health & wellness**: Competitive health coverage and industry‑leading benefits.
- **Growth culture**: Opportunities for learning, advancement, and contribution to a global team; internship program with strong conversion to full‑time (20+ hires).
- **Engineering & Data Culture**: Open roles include Director of Data Engineering, AI Solution Architect, and Cloud Infrastructure Engineer, indicating investment in modern tech stack.

## Sources
1. [JSSI About Page](https://jetsupport.com/about/)
2. [JSSI Careers Page](https://jetsupport.com/careers/)
3. [LinkedIn Company Profile](https://linkedin.com/company/jetsupportservices)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/12680-74)
5. [JSSI Job Openings (Lever)](https://jobs.lever.co/jetsupport)

## Other roles at Jet Support Services, Inc.

- [Engine and APU Maintenance Analyst](https://feeny.ai/job/engine-and-apu-maintenance-analyst-jet-support-services-inc-erlanger-w1p6sa5ff4e5) — Erlanger, KY
- [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-jet-support-services-inc-pampanga-kw1f8g591pze) — Pampanga, Philippines
- [Technology Engagement Partner](https://feeny.ai/job/technology-engagement-partner-jet-support-services-inc-chicago-6wm7f7ajvyjg) — Chicago, IL
- [Contract AI Data Engineer](https://feeny.ai/job/contract-ai-data-engineer-jet-support-services-inc-chicago-zgv83d6q45en) — Chicago, IL
- [Director, AI First Enterprise Architecture](https://feeny.ai/job/director-ai-first-enterprise-architecture-jet-support-services-inc-chicago-97yf6wt5nd9z) — Chicago, IL
- [Director of Strategic Planning and Operations](https://feeny.ai/job/director-of-strategic-planning-and-operations-jet-support-services-inc-chicago-z5tjv6ez33vq) — Chicago, IL
- [Asset Event Manager & Planner](https://feeny.ai/job/asset-event-manager-planner-jet-support-services-inc-cincinnati-b4srpy9m26ze) — Cincinnati, OH
- [AI Solution Architect](https://feeny.ai/job/ai-solution-architect-jet-support-services-inc-chicago-qt1s17tz38dk) — Chicago, IL
- [Cloud Infrastructure Engineer](https://feeny.ai/job/cloud-infrastructure-engineer-jet-support-services-inc-chicago-m0eaf7qya9fn) — Chicago, IL
- [Technical Advisor – Airframe & Engine](https://feeny.ai/job/technical-advisor-airframe-engine-jet-support-services-inc-france-6q7mhkdmqt4m) — France