---
title: 'Counsellor (9-month fixed-term contract) at Sonder.io'
canonical: 'https://feeny.ai/job/counsellor-9-month-fixed-term-contract-sonder-io-australia-3vafa6xsph2s'
type: 'job'
last_seen: '2026-11-11'
---

# Counsellor (9-month fixed-term contract) at Sonder.io

- **Company:** Sonder.io
- **Location:** Australia
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/sonderaustralia/jobs/8932873002

## Job description

Sonder exists so every person can feel safe, supported and empowered to be at their best, wherever they are. Our mobile platform gives members 24/7, real-time access to a team of safety, medical and mental health professionals. In critical situations, we go beyond digital support with on-the-ground help. We support over one million members across Australia, New Zealand and the UK.

## About the role

We’re looking for a Registered Counsellor to join our Member Support team on a 9-month fixed-term contract, covering a colleague’s parental leave. The contract will ideally run from late November / early December 2026 to August 2027.

You’ll deliver solution-focused, short-term therapy to members using Sonder’s stepped care model. Members come to you via telehealth, after a triage assessment by our Support Centre.

Clinically, you’ll be supported by our our Senior Support Centre Psychologist and Senior Clinicians, who will provide you supervision, quality assurance and clinical professional development. Operationally, our Practice Manager and Team Leader manage your day-to-day workflow. You’ll complete Sonder’s clinical induction program before taking on an independent caseload.

## What you’ll be doing

- Delivering structured, time-limited therapy within Sonder’s Model of Care and your scope of registration
- Developing goal-directed treatment plans with members, linked to outcome measures (DASS-21 or equivalent) at intake and closure
- Recognising clinical risk in session and escalating presentations beyond Level 2 scope to the Senior Psychologist or on-call clinician
- Coordinating with internal and external providers so members get continuous, joined-up care
- Keeping accurate, timely case notes, with notes completed within 24 hours of each session
- Taking part in individual and group supervision, peer case reviews, and Sonder’s QA program
- Practising in a culturally safe and responsive way with members from diverse ages and backgrounds

## What you’ll bring

- A Bachelor’s degree in Counselling (minimum) from an Australian institution, through an ACA or PACFA accredited training pathway
- Current membership of PACFA (Clinical) or ACA (Level 3 or above), with the post-qualifying experience and supervision required for unrestricted clinical membership
- At least 3 years of direct 1:1 therapy experience with adults, including assessment and individualised treatment planning
- Experience working with a range of mental health presentations, and an understanding of age of consent and child protection obligations
- Confidence working in a multidisciplinary team and knowing when to escalate
- Comfort learning new technology, as all sessions are delivered via telehealth
- Resilience, strong time management, and a genuine commitment to evidence-based practice

A few things to know

- This is a fixed-term contract with a firm end date in August 2027.
- You’ll need a current National Police Check, a valid Working with Children Check, and evidence of current professional registration

Check out our [life](https://www.linkedin.com/company/sondersafe/life/) page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

## About Sonder.io

## Company Overview
- **One-liner**: Sonder provides a complete employee care platform offering 24/7 support across personal safety, medical, and mental health through a single app.
- **Entity Type**: Private (funding stage not disclosed in provided sources)
- **Headquarters**: Sydney, Australia (with offices in the UK and New Zealand)
- **Founded**: Not publicly available in provided sources
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry/industries**: Employee wellbeing, healthcare technology, personal safety and mental health services
- **Target customers**: B2B, Enterprise, SMB – serving organisations of all sizes, with highlighted customers including “the world's best organisations” [sonder.io](https://sonder.io/)
- **Mission or purpose statement**: “Redefining care” and “making help accessible to our communities whenever they need it” [sonder.io](https://sonder.io/company/careers/)

## Products & Services
- **Personal Safety Support**: Safety alerts, journey tracking, smart check‑ins, and in‑app push notifications for local hazards. [sonder.io](https://sonder.io/products/personal-safety-support/)
- **Mental Health Support**: Accredited, confidential support from psychologists and counsellors, available via chat or call 24/7. [sonder.io](https://sonder.io/products/mental-health-support/)
- **Medical Support**: Expert medical advice, assessments, and triage from nurses and doctors, with an average response time of 10 seconds. [sonder.io](https://sonder.io/products/medical-support/)
- **Holistic Triage**: A single‑entry triage system that routes members to the right care (medical, mental, or safety) based on need. [sonder.io](https://sonder.io/products/holistic-triage/)
- **Injury Management**: Early‑intervention injury management for workplace incidents. [sonder.io](https://sonder.io/products/injury-management/)
- **Critical Incident Support**: Evidence‑based response to critical incidents. [sonder.io](https://sonder.io/company/about-us/)
- **Manager Support**: Tools and guidance for managers supporting team wellbeing.
- **Self‑Help Resources**: Digital wellbeing resources for proactive care.

All services are delivered via a mobile app and a 24/7 support centre staffed by nurses, psychologists, and emergency‑trained responders.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over **1 million eligible members** supported across client organisations. [sonder.io](https://sonder.io/)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - **58 active job openings** across multiple countries (Australia, UK, New Zealand) [job-boards.greenhouse.io](https://job-boards.greenhouse.io/sonderaustralia)
  - First technology company to achieve **healthcare provider accreditation** from the Australian Council on Healthcare Standards (ACHS) [sonder.io](https://sonder.io/company/about-us/)
  - Reported member outcomes include 38% reduction in absenteeism, 60% increase in individual productivity, and 77% of members feeling safer after using Sonder [sonder.io](https://sonder.io/)
  - Growing Responder Network (in‑person support staff) with roles in many cities across Australia, UK, and New Zealand

## Competitive Advantages
- **First tech company with healthcare‑provider accreditation** – placed alongside hospitals and leading healthcare institutions (ACHS accredited) [sonder.io](https://sonder.io/company/about-us/)
- **Holistic, single‑platform approach** – integrates personal safety, medical, and mental health support, reducing the need for multiple vendors
- **Early intervention focus** – proactive alerts and triage to prevent escalation, driving measurable business outcomes (reduced absenteeism, increased productivity) [sonder.io](https://sonder.io/)
- **In‑person responder network** – trained professionals (medical, military, emergency services background) provide on‑the‑ground support
- **High security and confidentiality standards** – built to protect sensitive health data, with policies tailored for under‑18 users

## Strategic Focus
- Expand the platform’s reach across industries by continuing to demonstrate measurable ROI for employers
- Deepen early‑intervention and prevention capabilities to move beyond traditional Employee Assistance Programs (EAPs) [sonder.io](https://sonder.io/company/about-us/)
- Scale the Responder Network and 24/7 support centre to serve a growing global member base
- Maintain and strengthen healthcare accreditations to differentiate from other wellbeing tech providers

## Why Work Here
- **Culture**: Described as built on “grit, determination, and resilience, balanced with empathy, excellence, respect, and teamwork.” [sonder.io](https://sonder.io/company/careers/)
- **Hybrid Work Model**: Employees split time between a warehouse‑style Sydney office (home of the 24/7 support centre) and remote work. The company is “designed for connection and flexibility.” [sonder.io](https://sonder.io/company/careers/)
- **Employee Benefits**: All staff have access to the Sonder platform for personal support.
- **Meaningful Impact**: “We’re driven by a shared purpose: redefining care.” Employees can directly help make support accessible to communities in need.
- **Open Roles**: Broad range of positions – engineering (e.g., Full Stack AI Software Engineer), commercial (Enterprise Account Executives), marketing, corporate (Chief of Staff, Corporate Counsel), member support, and a large Responder Network across Australia, UK, and NZ. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/sonderaustralia)

## Sources
1. [sonder.io/company/careers/](https://sonder.io/company/careers/)
2. [sonder.io/company/about-us/](https://sonder.io/company/about-us/)
3. [sonder.io/](https://sonder.io/)
4. [sonder.io/products/personal-safety-support/](https://sonder.io/products/personal-safety-support/)
5. [sonder.io/products/mental-health-support/](https://sonder.io/products/mental-health-support/)
6. [sonder.io/products/medical-support/](https://sonder.io/products/medical-support/)
7. [sonder.io/products/holistic-triage/](https://sonder.io/products/holistic-triage/)
8. [sonder.io/products/injury-management/](https://sonder.io/products/injury-management/)
9. [job-boards.greenhouse.io/sonderaustralia](https://job-boards.greenhouse.io/sonderaustralia)

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