---
title: 'Courier Controller at takealot.com'
canonical: 'https://feeny.ai/job/courier-controller-takealot-com-cape-town-caj7k2h89zwa'
type: 'job'
last_seen: '2026-09-11'
---

# Courier Controller at takealot.com

- **Company:** takealot.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8172879

## Job description

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Purpose of the role: Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.

This position reports to the Courier Service Manager

Your responsibilities can include:

- Manage services provided by courier service providers, ensuring service levels are met.
- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
- Maintaining good relationships and manage services of service providers and giving formally measured feedback
- Examine claims for loss or damage and send to manager for approval of processing.
- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.

Qualifications and experience:

- Post Matric Qualification in logistics or relevant
- At least 3 years in a distribution and 3PL environment
- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements

Attributes required :

- Able to work under pressure & project a professional image of the company
- Planning and organising ∙ Conflict resolution
- Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
- Flexible and open towards change
- Relationship-building skills
- Attention to detail/Quality of output
- Communication: Verbal Communication: Written
- Methodical ∙ Analytical skills
- Advanced numerical skills
- Goal orientated and motivated to succeed
- Assertive
- Interpersonal skills

Why Join TFS:

- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

## About takealot.com

## Company Overview
- **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network.
- **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2011
- **Founders**: Kim Reid

## Core Business
- Primary industry/industries: E-commerce / Online Retail
- Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers
- Mission or purpose: "Changing lives in South Africa for the better through e-commerce."

## Products & Services
- **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations).
- **Mr D**: On-demand food delivery service (part of Takealot Group).
- **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group).
- **TakealotMORE**: Membership/loyalty program offering perks and faster delivery.
- **Seller CAPITAL**: Funding program for marketplace sellers.
- **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations.
- **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers)
- **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026.
- **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner)
- **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries

## Competitive Advantages
- Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery.
- Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs.
- Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty.
- Strong parent company backing (Naspers) providing capital and strategic support.

## Strategic Focus
- Achieving group profitability by 2026 after takealot.com's 2024 profit milestone.
- Expanding the marketplace ecosystem with more sellers and exclusive brands.
- Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points.
- Investing in technology and supply chain automation to improve efficiency.

## Why Work Here
- Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together."
- Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech.
- Hybrid/remote policy not explicitly stated; roles are based in South Africa.
- Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment.
- Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4).

## Sources
1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/)
2. [Takealot Group – Our Story](https://takealotgroup.com/)
3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot)
4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom)
5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info)

## Other roles at takealot.com

- [Business Management Intern](https://feeny.ai/job/business-management-intern-takealot-com-cape-town-4ygf7hkmwh62) — Cape Town, South Africa
- [Occupational Health and Safety Officer](https://feeny.ai/job/occupational-health-and-safety-officer-takealot-com-cape-town-06944wf6b9xk) — Cape Town, South Africa
- [Head of Product - Mr D](https://feeny.ai/job/head-of-product-mr-d-takealot-com-cape-town-k3wjwz93vhdy) — Cape Town, South Africa
- [Loss Prevention Lead](https://feeny.ai/job/loss-prevention-lead-takealot-com-johannesburg-9h7ehzfmxqya) — Johannesburg, South Africa
- [Mr D - Sales Executive](https://feeny.ai/job/mr-d-sales-executive-takealot-com-cape-town-pzjbge88kcyh) — Cape Town, South Africa
- [Mr D - Senior Copywriter and Content Strategist](https://feeny.ai/job/mr-d-senior-copywriter-and-content-strategist-takealot-com-cape-town-w3fda56364n5) — Cape Town, South Africa
- [Mr D - Sales Associate (Western Cape)](https://feeny.ai/job/mr-d-sales-associate-western-cape-takealot-com-cape-town-5m2g008wxprz) — Cape Town, South Africa
- [Mr D - Partner Success Associate 2](https://feeny.ai/job/mr-d-partner-success-associate-2-takealot-com-cape-town-p44anh9acc61) — Cape Town, South Africa
- [Supply chain Intern](https://feeny.ai/job/supply-chain-intern-takealot-com-cape-town-14vv8mb0jfvn) — Cape Town, South Africa
- [Complaints Administrator Intern](https://feeny.ai/job/complaints-administrator-intern-takealot-com-cape-town-wnvpn1kqpr68) — Cape Town, South Africa