--- title: 'Court Support Specialist at ABC Legal Services' canonical: 'https://feeny.ai/job/court-support-specialist-abc-legal-services-puerto-rico-cjn889kxtb2w' type: 'job' last_seen: '2026-09-14' --- # Court Support Specialist at ABC Legal Services - **Company:** ABC Legal Services - **Location:** Puerto Rico - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-14 - **Apply:** https://www.abclegal.com/job-openings/job?id=7993311003&gh_jid=7993311003 ## Job description About ABC Legal Services: ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Puerto Rico. Key Responsibilities: - Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. - Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. - Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. - Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. - Relay relevant, updated information from Courts to our process servers and customers as appropriate. - Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. - Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. - Perform other job-related duties as assigned. Qualifications: - High school diploma / GED required. - Legal experience preferred. - Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position. - Strong communication skills, both written and verbal. - Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails. - Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes. - Document manipulation experience (PDFs). - Ability to perform repetitive data-entry tasks with accuracy. - Ability to read, write and speak English - Quick learner and willing to learn and grow. We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per-year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Pay Range: $12.00 - $12.00 per hour Schedule: Full-time, Monday through Friday ## About ABC Legal Services ## Core Business - **Primary industry**: Legal Services (specifically service of process and legal document delivery) - **Target customers**: Law firms, corporations, government agencies (including the U.S. Department of Justice), legal professionals, and individuals - **Mission or purpose**: “Making service of process simple” – streamlining and modernizing the delivery of legal documents through technology and a nationwide network. ## Products & Services - **Service of Process (core offering)**: End-to-end legal document delivery with GPS and photo evidence, real‑time updates, and court‑ready proof of service. Covers every ZIP code in the U.S. and 88 countries. - **Docketly (subsidiary)**: Connects law firms with experienced appearance counsel for reliable courtroom coverage. - **Mobile App for Process Servers**: Provides GPS‑tracked evidence and photo documentation for every service attempt. - **Case Management Integrations**: Seamless integration with existing legal software to streamline workflow. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of approximately **$124M** (latest available); total headcount of **700+ employees** (up from 451 with 26% YoY growth) - **Notable Investors/Partners**: - **Gridiron Capital** (private equity owner since August 2025) - **U.S. Department of Justice** (exclusive contract since 2003) - **Wolters Kluwer / CT Corp** (preferred partner) - **Growth Signals**: - Expanded to 10 offices nationwide and operates in 9 countries (including India, Mexico, Portugal, Netherlands) - SOC 2 certification achieved in December 2024, reinforcing data security - Over 50,000 legal professionals served; network of 10,000+ process servers - 12M+ service attempts per year ## Competitive Advantages - **Nationwide reach**: Only provider with coverage in every U.S. ZIP code and 88 countries via a proprietary network of 10,000+ process servers. - **Exclusive government contract**: Sole process server for the U.S. Department of Justice since 2003 – a trust signal unmatched by competitors. - **Technology‑first platform**: GPS/photo evidence, real‑time tracking, and integrations with case management systems reduce errors and improve transparency. - **Scale and experience**: 50+ years in operation, 700+ employees, and a track record of serving over 50,000 legal professionals. ## Strategic Focus - **Expansion of technology**: Continue investing in proprietary software to further automate and simplify service of process. - **International growth**: Deepening presence in 88 countries and expanding the subsidiary Docketly for appearance counsel. - **Data security**: Maintaining SOC 2 compliance and enhancing cybersecurity to protect sensitive legal documents. - **Talent acquisition**: Scaling the remote workforce across the U.S. and territories, with emphasis on operations, product, sales, and engineering. ## Why Work Here - **Remote‑first culture**: Work from anywhere in the U.S. and its territories; company provides tools and resources for remote success. - **Culture of innovation**: Encourages curiosity, initiative, and continuous learning; employees have autonomy and trust to make an impact. - **Collaborative environment**: Supportive teams, open communication, regular check‑ins, and mentorship opportunities. - **Great benefits**: Medical, dental, vision insurance with affordable family plans; retirement plan with company matching; paid holidays and accrued PTO. - **Community involvement**: Paid time off for volunteering, blood donation, voting, jury duty, and civic activities. - **Growth opportunities**: Clear paths for advancement, recognition, and career development in a company that is expanding rapidly. - **Employee rating**: 3.0/5.0 on Glassdoor (419 reviews); work‑life balance scores higher (3.4) than compensation (2.9) and culture (2.8). ## Sources 1. [ABC Legal – About Page](https://www.abclegal.com/about) 2. [ABC Legal – Careers Page](https://www.abclegal.com/careers) 3. [ABC Legal – Homepage](https://www.abclegal.com/) 4. 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