--- title: 'Creative Hospitality at Galileo' canonical: 'https://feeny.ai/job/creative-hospitality-galileo-starbase-texas-w18q6ar0d33t' type: 'job' last_seen: '2026-09-06' --- # Creative Hospitality at Galileo - **Company:** Galileo - **Location:** Starbase Texas, United States - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-06 - **Apply:** https://job-boards.greenhouse.io/galileo/jobs/8703228002 ## Job description ## About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer. ## About the Role The Patient Support Associate is an integral part of our care team, owning patient relationships and quarter backing a collaborative care plan that drives meaningful impact in our patients’ lives. We’re looking for a teammate who is an innate people person, loves helping others, and has a knack for tenacious problem solving. This is an in office role, supporting our clinic in Starbase, TX. Our clinic is open Monday through Friday from 8am-4pm CST with occasional evenings until 8pm CST. Here’s What You’ll Do: - Understand and Empower: Engage with patients to comprehend their unique needs and circumstances. Utilize your insight to offer exceptional hospitality and service that truly makes a difference. - Connect and Coordinate: Facilitate seamless interactions between patients and our various Galileo services and teams, including clinical and administrative functions. Handle administrative tasks such as processing insurance authorizations and collecting medical records with precision and care. - Build Strong Relationships: Cultivate meaningful connections with patients and team members. Pay attention to the little details and continuously brainstorm innovative solutions to enhance our processes and patient experiences. - Innovate and Lead: Leverage your analytical and problem-solving skills to identify areas for improvement. Initiate and implement changes that drive operational excellence and patient satisfaction. ## About You You are a creative problem solver and a compassionate provider of support. Your service mindset and deep desire to create meaningful, positive impact, drive you to build trusting relationships. Leveraging both your intrapersonal relationship skills as well as technical clinical skills, you are most fulfilled when you are improving the lives of your patients and bettering your community. We'd love to hear from you if you have the following or equivalent experience: - You Enjoy Helping Others: With a genuine interest in making a positive difference in patients’ lives, you find satisfaction in assisting them navigate their health journeys. - You’re Energetic and Flexible: You thrive in a less structured environment, handling high-volume support with a customer-centric focus rather than strict KPIs. - You’re a Strong Communicator: Your excellent communication skills ensure effective and high-quality interactions with both patients and team members. Application Process: Please review the application instructions below. Every application is thoroughly reviewed by a real person, including the response to the application question. We highly encourage you to be thoughtful in your responses. Compensation Range: Starting hourly rate is $22 per hour based on experience, location, and market dynamics Benefits: - Medical / Dental / Vision insurance - Flexible Spending Account - Health Savings Account - Company paid STD/LTD, AD&D, and life insurance - Up to 12 weeks of paid parental leave - 401K with employer match - Paid time off ## How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the [Federal Bureau of Investigation](http://www.ic3.gov/) and obtain more information regarding online scams at the [Federal Trade Commission](https://www.consumer.ftc.gov/). ## About Galileo ## Company Overview - **One-liner**: Galileo is a team-based, technology-driven medical practice that delivers affordable, high-quality primary and multi-specialty care via a digital app and in-person clinics, with a focus on value-based care. - **Entity Type**: Private (multi-stage funded; Series A, C, D completed) - **Headquarters**: New York, New York, United States (also remote-first with hubs in Portland ME, Greenville NC, Seattle, Albuquerque, Atlanta) - **Founded**: Year not explicitly stated; operational since at least 2019 (Series A) - **Founders**: Dr. Tom X. Lee (founder of One Medical and Epocrates) ## Core Business - **Primary industry**: Healthcare delivery (primary care, urgent care, chronic care, multi-specialty) - **Target customers**: B2C (individual memberships), B2B (employers, health plans, Fortune 500 organizations), and government (Medicare/Medicaid populations) - **Mission/purpose**: “Redesign healthcare to be accessible, affordable, and human.” ## Products & Services - **Galileo Virtual Care (App)**: 24/7 on-demand urgent, primary, and chronic care via voice, video, and chat; powered by a clinical intelligence platform for consistent, data-driven diagnoses. *(SaaS / Digital Health Platform)* - **In-Person Care Delivery**: Full-spectrum care delivered through Galileo clinics, home-based care teams, and mobile clinics (“last mile” community outreach). *(Service)* - **Population Health Solutions for Employers & Health Plans**: Value-based partnerships that reduce total cost of care (11.5% reduction within 6 months) and improve patient satisfaction and engagement. *(Service / B2B solution)* ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric (Private)**: Total funding – multiple rounds including Series A ($2019, led by Oak HC/FT), Series C (2021, 2 investors), Series D (2022, 5 investors), and a later venture round (2023). Exact total undisclosed but well‑funded (per careers page). - **Notable Investors/Partners**: Oak HC/FT (lead Series A), plus other top-tier investors in healthcare/tech. Partners include health plans and Fortune 500 employers. - **Growth Signals**: - 469 employees (LinkedIn, 2026), growing 0.6% monthly. - Active job postings across product, engineering, clinical, operations, sales, and people teams. - Expanded to multiple U.S. locations and remote nationwide; operates across all 50 states. - Proven cost reduction (11.5% in total cost of care) driving enterprise adoption. ## Competitive Advantages - **Founder pedigree**: Dr. Tom X. Lee previously built One Medical (IPO) and Epocrates, giving deep domain expertise and credibility. - **Value‑based model**: Aligns incentives to reduce costs and improve outcomes, not fee‑for‑service volume. - **Integrated technology**: Proprietary clinical intelligence platform that centralizes patient data, supports diagnostic consistency, and ensures security (HIPAA/compliance). - **Omnichannel delivery**: App, clinics, home visits, and mobile units – reaching both convenience‑first and underserved populations (“first mile and last mile”). - **Cultural differentiation**: Emphasizes hospitality, human‑centered design, and a doctor‑patient relationship at scale. ## Strategic Focus - **Deepening enterprise relationships**: Growing partnerships with employers, health plans, and government programs (Medicare/Medicaid). - **Expanding clinical scope**: Hiring multi‑specialty clinicians (e.g., clinical psychologist, nurse midwife) and adding specialty care capabilities. - **Scaling the hybrid model**: Continuing to open new clinics (e.g., Greenville, NC) and mobile units while strengthening the remote digital experience. - **Data‑driven performance**: Using clinical and claims data to demonstrate cost savings and quality improvements to partners. ## Why Work Here - **Mission‑driven work**: Opportunity to directly improve healthcare affordability and access for a diverse patient population, including those historically underserved. - **Culture & team**: Describes itself as “curious, team‑oriented talent from a diverse set of backgrounds.” Values collaboration between clinicians, engineers, and support staff. - **Work flexibility**: Many roles are remote/hybrid (“New York City or Remote”), with specific local positions for clinics and field operations. - **Purpose & impact**: Employees cite redesigning healthcare “from the inside out” and building the future of care. - **Well‑funded stability**: Backed by top investors and growing, reducing risk of early‑stage volatility. - **Diverse openings**: Roles range from software engineering and product management to clinical (physicians, nurse midwives, psychologists) and operations (practice managers, health advocates). ## Sources 1. [galileo.io](https://galileo.io/) – Company overview, products, impact 2. [galileo.io/about](https://galileo.io/about) – Team, founder story, values 3. [galileo.io/careers](https://galileo.io/careers) – Job listings, culture page 4. [Greenhouse job board](http://job-boards.greenhouse.io/galileo) – Current openings, company description 5. [LinkedIn](https://www.linkedin.com/company/galileo) – Funding timeline (Series A–D), headcount, employee trends ## Other roles at Galileo - [Nurse Practitioner (Remote, SC License Required)](https://feeny.ai/job/nurse-practitioner-remote-sc-license-required-galileo-united-states-2a8fnegkg6me) — United States - [Primary Care Physician](https://feeny.ai/job/primary-care-physician-galileo-starbase-texas-jgxkvs57q4sq) — Starbase Texas, United States - [Nurse Practitioner (Remote, NJ License Required)](https://feeny.ai/job/nurse-practitioner-remote-nj-license-required-galileo-united-states-872z34nh14rn) — United States - [Medical Licensing Specialist (Contract)](https://feeny.ai/job/medical-licensing-specialist-contract-galileo-united-states-16na2zht1r76) — United States - [Customer Service Representative](https://feeny.ai/job/customer-service-representative-galileo-starbase-texas-hqeg4aand9z8) — Starbase Texas, United States - [Dermatologist](https://feeny.ai/job/dermatologist-galileo-texas-wfjv4wvry4cw) — Texas, United States - [Digital Nurse Practitioner (Evenings & Weekends)](https://feeny.ai/job/digital-nurse-practitioner-evenings-weekends-galileo-united-states-gtdx3x5e7ye9) — United States - [Primary Care Physician](https://feeny.ai/job/primary-care-physician-galileo-texas-6f9m0d2qmw54) — Texas, United States - [VP, Commercial Sales - Employers](https://feeny.ai/job/vp-commercial-sales-employers-galileo-united-states-95398qhm5kr3) — United States - [Registered Nurse](https://feeny.ai/job/registered-nurse-galileo-starbase-texas-j08tq56rnhmm) — Starbase Texas, United States