---
title: 'Creator Consulting & Relations Manager at Impact.com'
canonical: 'https://feeny.ai/job/creator-consulting-relations-manager-impact-com-kuala-lumpur-q3t06c8pdnzy'
type: 'job'
last_seen: '2026-10-18'
---

# Creator Consulting & Relations Manager at Impact.com

- **Company:** Impact.com
- **Location:** Kuala Lumpur, Malaysia
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/impact/jobs/8858155002

## Job description

## About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As our Creator Consulting + Relations Manager, you’ll play a pivotal role in accelerating the creator economy across APJ by bridging strategic brand consulting with authentic creator relationship management. You won’t just manage relationships—you’ll act as both an expert coach and advocate, empowering thousands of creators to optimize their performance while helping world-class brands unlock the full revenue potential of performance-driven creator partnerships. This is an exciting, high-impact role for someone who thrives on community building, loves data-driven marketing, and wants to shape the future of partnership commerce in a rapidly expanding region.

What You'll Do:

- Design and execute performance creator strategies in collaboration with leading brands, aligning campaign recruitment and mechanics directly to measurable goals like ROAS.
- Lead 360° creator recruitment and onboarding, conducting engaging 1:1 and group walkthroughs of the impact.com platform to get new creators earning and scaling quickly.
- Cultivate thriving creator relationships, acting as a trusted growth partner through regular communication, proactive support, and community-building initiatives.
- Deliver strategic performance coaching, equipping creators and brand partners with actionable insights on conversion optimization and partnership best practices.
- Analyze and share actionable campaign insights, tracking conversion rates, engagement, and ROI to continuously refine incentive structures and campaign mechanics.
- Advocate for the creator experience, gathering partner feedback to collaborate with internal product and operations teams on platform enhancements.

What You Bring:

- 4+ years of experience in creator/influencer marketing, affiliate marketing, or community management, with a track record of managing large-scale creator programs.
- Strong understanding of the social media landscape and performance-based influencer marketing models.
- Outstanding verbal and written communication skills, with the confidence to host webinars, facilitate workshops, and make complex ideas actionable.
- Data-driven mindset, comfortable working with spreadsheets (Google Sheets / Excel) and performance dashboards to guide decisions.
- A proactive, collaborative spirit, comfortable balancing strategic program design with roll-up-your-sleeves execution in a fast-paced environment.

What You Bring:

- Prior experience in a SaaS, tech platform, or digital marketing agency environment.
- Hands-on experience utilizing the impact.com platform.
- A passion for creator culture, emerging social trends, and innovative affiliate monetization models.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

## About Impact.com

## Company Overview
- **One-liner**: Impact.com is the world’s leading partnership management platform, enabling enterprises to discover, manage, track, and optimize all types of partnerships—from affiliates and influencers to strategic brand alliances—powered by AI and a $100B+ commerce network.
- **Entity Type**: Private (Growth-stage, backed by prominent venture capital)
- **Headquarters**: Santa Barbara, California, USA
- **Founded**: 2008
- **Founders**: David A. Yovanno (CEO), Todd Crawford, and others

## Core Business
- **Primary industry/industries**: Partnership Marketing Technology (SaaS), Affiliate Marketing, Influencer Marketing, Commerce Technology
- **Target customers**: B2B, Enterprise (over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics)
- **Mission or purpose statement**: To create impact through partnerships by transforming the way enterprises manage and optimize all types of partnerships.

## Products & Services
- **Impact.com Platform (Core SaaS)**: An AI-native, all-in-one partnership management platform that unifies affiliate, creator, and referral programs. It covers the full partnership lifecycle: Discover & Recruit, Track, Engage, Contract & Pay, Protect & Monitor, and Optimize.
- **TrueLink™**: A proprietary cross-device tracking technology that provides a complete view of the customer journey while prioritizing privacy.
- **AI-Powered Optimization**: Predictive analytics and machine learning tools to evaluate partner value, assess customer lifetime value, and optimize performance across the partnership network.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company has raised significant growth capital from top-tier investors.
- **Key Metric**: Over 5,000 global brands use the platform, managing more than 225,000 active partnerships. The platform powers over $100B in partnership commerce annually.
- **Notable Investors/Partners**: Backed by prominent venture capital firms (specific names not listed in provided sources, but widely reported as including growth equity investors). Key customers include Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.
- **Growth Signals**: 1,000+ employees across 21 global offices; 20+ nationalities represented; actively hiring for 84+ roles across engineering, data science, product, marketing, and sales; expanding AI capabilities (e.g., Internal Systems Engineer for Applied AI, Principal Data Scientist for Fraud Modelling).

## Competitive Advantages
- **All-in-One Platform**: Unifies affiliate, influencer, and referral programs in a single dashboard, eliminating the need for multiple tools and fragmented data.
- **AI-Native & Data-Rich**: Leverages AI to predict partner value, assess customer lifetime value, and optimize performance, powered by a network of over $100B in partnership commerce.
- **Full-Stack Protection**: Built-in fraud detection, compliance monitoring, and traffic quality analysis to protect brand integrity and maximize ROI.
- **Proprietary Tracking (TrueLink™)**: Cross-device, privacy-first tracking that provides a complete picture of partner-driven conversions.
- **Scale & Trust**: Trusted by over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning, including roles for Applied AI, Next Gen Recommendation Systems, and Fraud Modelling, to further automate and optimize partnership performance.
- **Global Expansion**: Continued growth of its 21 global offices and hiring across North America, Europe, Asia, and Africa to support a diverse, international customer base.
- **Platform Unification**: Driving the industry shift from siloed affiliate, influencer, and referral tools to a single, unified partnership management platform.
- **Enterprise Scale**: Deepening relationships with large enterprise clients and expanding the platform’s capabilities to serve the world’s biggest brands.

## Why Work Here
- **Culture & Mission**: Described as a global community of “growth technologists” who are adaptable, passionate, and collaborative. The company emphasizes science and technology to create transformational growth.
- **Remote/Hybrid/Office Policy**: Flexible working policy with work-from-home opportunities. Many roles are listed as hybrid or remote (e.g., “Hybrid” in New York City, “Remote (US)”). The policy is tailored to each role and location.
- **Notable Perks**:
    - **Work-Life Balance**: Flexible, unlimited time-off policy.
    - **Family Matters**: Paid family leave for both birthing and non-birthing parents.
    - **Health & Wellness**: Inclusive, comprehensive healthcare plans for employees and their families.
    - **Financial Growth**: Company-matched retirement plans and company stock options.
    - **Professional Development**: A wide variety of professional development courses and training.
    - **Global Community**: 20+ nationalities represented; strong emphasis on diversity, equity, and inclusion.
- **Engineering Culture**: Heavy investment in AI, data science, and platform engineering. Roles include Data Scientist (Next Gen Recommendation Systems), Principal Data Scientist (Fraud Modelling), and Internal Systems Engineer (Applied AI), indicating a sophisticated, data-driven engineering environment.

## Sources
1. [impact.com](https://impact.com/)
2. [impact.com About](https://impact.com/about/)
3. [impact.com Careers](https://impact.com/careers/)
4. [impact.com Greenhouse Job Board](http://job-boards.greenhouse.io/impact)
5. [impact.com LinkedIn](https://www.linkedin.com/company/impactdotcom)

## Other roles at Impact.com

- [Associate Customer Success Manager](https://feeny.ai/job/associate-customer-success-manager-impact-com-shanghai-ztpa8zcafv2m) — Shanghai, China
- [Principal Engineer, Quality Platform](https://feeny.ai/job/principal-engineer-quality-platform-impact-com-cape-town-46wjj1vv3tnq) — Cape Town, South Africa
- [GenAI Engineer, Marketing](https://feeny.ai/job/genai-engineer-marketing-impact-com-cape-town-8bdfvdqfpk6p) — Cape Town, South Africa
- [Creator Consulting & Relations Manager - Japan](https://feeny.ai/job/creator-consulting-relations-manager-japan-impact-com-tokyo-92zpbafyvhzm) — Tokyo, Japan
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-impact-com-new-york-620qafwqy9c5) — New York, NY / Santa Barbara, CA / Seattle, WA / Columbus, OH
- [Senior MySQL Database Administrator](https://feeny.ai/job/senior-mysql-database-administrator-impact-com-cape-town-d1j5de0ssvxc) — Cape Town, South Africa
- [Senior Content Marketing Manager, Research & Insights](https://feeny.ai/job/senior-content-marketing-manager-research-insights-impact-com-cape-town-1c1p7sc9tg63) — Cape Town, South Africa
- [Marketing Analytics Manager](https://feeny.ai/job/marketing-analytics-manager-impact-com-new-york-4jrkq53pjeaw) — New York, NY / Columbus, OH / Seattle, WA / Santa Barbara, CA
- [Product Manager (Contracting/Action Processing)](https://feeny.ai/job/product-manager-contracting-action-processing-impact-com-santa-barbara-ymcw0012784g) — Santa Barbara, CA / Seattle, WA
- [Associate Product Manager (Contracting/Action Processing)](https://feeny.ai/job/associate-product-manager-contracting-action-processing-impact-com-santa-barbara-45gc29ghpk8s) — Santa Barbara, CA / Seattle, WA